This isnt so much a review, more of a massive thank you to Liz and Pam who helped me in the petrol station this morning. The auto car wash was broken and i had no cash on me to use the foam brush/jet wash and they went in their own pocket to give me the £3 i needed to wash my car.Absolutely 100% above and beyond great customer service so thank you so much. I hope senior management gets to read these reviews and acknowledge and reward these 2 lovely ladies because they deserve it. Again thank you very much. Your sincerely, Dave
parkyjjb
3 months ago
Good shop but getting off the car park at peak times can take ages avoid if possible
Neil Houlding
6 months ago
Unable to have adequate toilet facilities until closing time which is very unfair on those who can't wait for a long period of time
Brett Rankin
7 months ago
Tesco Extra has plenty of choice of food, alcohol, clothes and various other products.
Pharmacy located inside Tesco store
Kevin Treacy
7 months ago
I went in this store this morning have never met such bad mannered staff on the self service tills they both have zero communication & people skills I will be reporting it I question how they got the job in the first place I will stick with my usual supermarket and will not shop in tesco again
dolly bailey
8 months ago
The pharmacy is absolutely useless. Every time I’ve been (around 6pm) there’s the same woman (clearly not a pharmacist, Tesco staff clothing) who whenever I ask if they have anything for an ongoing skin condition tells me they can’t sell me anything. First time I thought this was odd as it’s cream any other pharmacy would sell over the counter. Second time I was told they can’t sell me it because they don’t have a licence to do so. Others were being turned away as well.
Utterly useless. Don’t have a pharmacy open at that time if you can’t actually help people.
Robyn Kuscher
8 months ago
Opening hours are wrong. Arrived just after 10pm on a Friday to find store completely closed and staff leaving. Opening hours on Google and Tesco app say store should be open until midnight.
Toilets are also regularly closed.
Oliver Ellison
9 months ago
I am writing this on behave of a customer that I felt sorry for. First time going in this store. A customer was in a rush to leave and member of staff which was a older man had ago at her for walking out with a tesco bag, she thought she paid for it and didn't realise. Whoever this staff member was, he wouldn't let it go to a point, she told him she didn't get her receipt, he made her walk back in, check the system for her receipt and rudely said YOU HAVEN'T PAID, 30P NOW. I find that bang out of order, she kept looking at me and looked so beside herself. He kept watching her as she was paying for the bag. She was pulling out change from her purse as quick as she could. To me that is too far, all that drama for a 30p bag. Clearly that man doesn't consider how hard it is now with cost of living. Very rude and terrible. I don't know what his name is but management needs to have a word with him for his attitude. He could of dealt with that better. If the guy sees this, you're not gonna get a bonus for having ago at customer over bag mate
Jay Stephanie Sheridan
11 months ago
This review is for a member of staff - Magdalena. I’ve had terrible service over the phone with Tesco and I went in store to finally resolve my issue. Magdalena on Customer Service went above and beyond, allowed me to fully explain and then resolved my issue. Thank you again Magdalena, I hope you get the recognition you deserve!
Tasha Cono
1 year ago
Regular customer in the cafe, 2 staff Sara and Tom are brilliant, always friendly and helpful however the cafe often has only one person on the till who has to serve and make drinks causing a long wait, would be better if they had two people, one to take orders and one to make drinks, unfair on the staff and customers at busy times
sammie g
1 year ago
Quick shopping at Tesco turned into a nightmare (Thursday 28/03/2024 14:10). I was trapped for over 2 hours in the parking lot. Tesco employees delegated to manage traffic dared not block the entrance when it reached 99% capacity. Most elderly people couldn't reverse their cars, so I don't even want to know how long they helplessly sat there. Nightmare!
Darek FremanOfArrakis
1 year ago
Dreadful car park. One way in and out and sat in the queue to leave for 45 mins. Great Tesco and lovely staff but unless they pressure the car park owners to do something, after coming since it opened I’m now done
Eclipse
1 year ago
Cafe coffee only lukewarm but maybe I need to say "hot please"?
Otherwise the staff are great in this cafe.
Chris Gregory
1 year ago
Saturday 8.50pm unable to buy cigarettes kiosk closed someone still on kiosk and yet store open until 10pm why? Has happened before but never this early come in Tesco sort your lazy staff out
Andrea Clancy
1 year ago
Visited Leigh Tesco pharmacy this evening the tall young man with warm brown hair is amazing always helps ,gives advice
However the older gentleman working alongside him is very very abrupt and rudely spoke over him this evening
Shocking treat of his colleague
Joanne Bibby
1 year ago
Just been in Tesco Leigh and came through the till and I’ve never seen such an ignorant staff member as the woman who served me, not once did she speak to me during the transaction but was constantly talking to her colleague behind her who was working on next till….only time I was spoken to was when she told me how much my shopping was……Very Rude indeed…..
Lynne Blackburn
1 year ago
One of the better Tesco Extras with ample decent sized parking spaces and well stocked shelves at decent prices plus a good sized fuel station. Also it's next to a magnificent football stadium which is home to Bolton Wanderers. What more could you want or need?
anthony kendrick
1 year ago
the gorilla from the entrance didn’t let me in to buy milk for my baby on christmas eve beacuse the manager said so 16:50 they closed at 17:00. it takes me 2 min to take the milk and leave as i know where it is. thank you tesco Leigh, merry christmas !
Andrei Preda
1 year ago
BEWARE!!! this store closes WAY before it's supposed to. It should close at 10 pm, however when I turned up last Friday the doors were locked at NINE FORTY THREE!!! the security wouldn't open them, myself and four other would be customers had to go elsewhere to spend our money. Today sunday 17th Dec 2023 I was in store,.it 'closes' at 5pm. Despite this the woman on the tannoy announced "this store closes in ten minutes", this was at 4.35!! Then at 4.40 she announced "please make your way to the tills as this store is now closing". I am utterly disgusted that this is happening. This is NOT how customers should be treated! May I say to the staff if you hate your job that much then go, I'm sure Tesco can find staff who actually like the job enough to treat the customers with the respect they deserve. Seriously, next time you go towards the end of the day listen to the announcements then look at your watch. Also feel free to make a complaint! Customers deserve to be respected.
frankgod123
1 year ago
Nice, clean and wide isles with plenty of choices. Large car park with a car wash if required. Nice reasonably priced cafe upstairs with a lift access. In general prices are not too bad if you have a club card to discount prices. One thing I dislike is the various ways of pricing similar items so that you are unable to compare them properly. But this happens in all supermarkets.
Graham
1 year ago
People are staring at you when you walk round the store and giving dirty looks and so do the staff I felt very uncomfortable people stop in front of you while you are looking at things and they expect you to move away when they could of walked round. And the staff do not watch out for people safety like in other stores I've visited homeless people waiting outside the front entrance making it really unsafe I've just had someone walking past me on my shoulder it is a trouble store.
Matthew Richards
1 year ago
Unacceptable, The customer service was awful. Never going again. I come from Wales and i had to stop by as i am going to Liverpool. Its my first time in England and it was a terrible first impression. I wanted to get some snacks and drinks as there was still 15 minutes of the drive but they refused to let me buy alcohol for when we get there, my sister has moved to Liverpool and we were staying there for the first time, i have gone past England to go to Scotland but never to stay there. I gave them my ID but they didnt let me buy the Gin because i 'looked shady' since i was wearing black leggings a black jacket and coat- as it was raining-. However, there was a kind, slightly round, tall, also welsh man who helped me get the crisps from the back of the top shelf, i think his name was Andrew and he is a staff member there. If you do go there i recommend staying away from Stacy and asking the tall welsh man, Andrew for help.
Lily S
1 year ago
good Tesco, prices were as expected. Quite like any other tesco. This tesco in particular is rather large. It has two floors with the first floor for shopping and the second floor has a cafe and some toilets. To get to the cafe you can either take the stairs or use the lift so very accessible
Fraz
1 year ago
I bought stuff from the store on 2 days. 30th and 31st January 23. Four months later, Four months! I've got a FPN for £60. They claim I parked overnight, which is untrue. I now have to appeal to the parking cowboys Civil Enforcement. Sorry Tesco, I love your shop, but, forget seeing me anymore. Its too much hassel
Glen Dyson
2 years ago
Went into Tesco last night 19/05/23 and saw a lazy spar .it was in a large box and very heavy a man called Craig came to our assistance he helped us to the check outs and carried it to the car he was a lovely a very jovial happy assistant thank you so much
Linda Flanagan
2 years ago
Visited yesterday...Asked Assistant if there were any Tesco HOT Cross Buns available please...Her Answer without looking at me was NO!...Great Customer Service....Big Girl..long plait...No Manners ...Sadly..
Pauline Ferrier
2 years ago
Amazing customer service!
I would like to thank Robert the member of staff at Tesco Leigh that kindly came to my rescue today to change my car tyre, in the rain. I had only asked him for assistance with the bolts but he ended up doing the whole thing ☺️ I am extremely grateful. Thank you again Robert, what a hero.
Joy Williams
2 years ago
Tesco is a great place to shop with loads of free parking available lots of stock price matched with Aldi the club card is a good way of saving money for Christmas The staff are very helpful and go the EXTRA mile to make your visit a happy one I myself visit here at least 3/4 times a week and it's only one mile from my home PERFECT Big thumbs up from me.
Paul Connelly
2 years ago
?
Arthi Raj
2 years ago
Love the shop and go feature of Tesco. It makes checking out so much easier. Not a big fan of the he Aldi price match because Aldi is cheaper, but I suppose it does helps us save money.
Vivianne Carvalho
2 years ago
No issues with the store at all but the carpark is horrendous to get off especially at Christmas and other holidays!! It needs another exit possibly down the side coming out near the bingo carpark.Also don’t like that it’s not a Tesco carpark and got a warden hiding near the car wash apparently!! No good if you go in Tesco then for food and cinema you will definitely get a ticket as a 5 hour limit!
Marie
2 years ago
On Thursday 17th of November, a man was outside struggling to stand and eventually he fell unconscious and the staff did nothing, their excuse was he is probably drunk or homeless. They only rang an ambulance after it was clear he was not drunk but actually unconscious and that was only after 45 minutes. Disgusting, it shouldn’t of mattered if he was drunk or homeless, he was clearly in pain.
Kain Strickland
2 years ago
Used to be Great place cheap not anymore things are rising steeply more then other supermarkets ques are getting ridicously long due to them not wanting to open a load of isles they want people to use the trolly pay thing and less staff it's a joke especially busy times coming up now think. I'll be changing my supermarket and save the penny's
Mark Hughes
2 years ago
I don't visit this Tesco a lot tbh but today I popped in for a few things. Prices pretty competitive with Club Card. What struck me was the excellent customer service provided by Yasmin and her warehouse colleague Mike. I lost an item of jewellery that rolled under the food shelves. They helped me look for it and moved pallets out of way until we found it. I'm so appreciative to both Mike and Yasmin. Well done and thank you so much.
Dave Harris
2 years ago
I called into store yesterday and all fine until I tried to get off car park. 45 mins to get off, absolutely gridlocked!! Rang customer service in store, took 8 mins to answer then appeared not to know anything about issue. Will never go again!!!
Julia Liptrot
2 years ago
Waited an hour for food then when it arrived was stone cold took said meal back to counter to be told it couldn't be it had just been cooked I asked for a fresh meal but waited another half hour for it when brought to table no sorry about that or any apology
Lisa Bowring
2 years ago
Excellent place to shop! However I am so disappointed with the plant selection..
most lanes are dying through lack of water.
Can no one in such a large store go outside and water them??? Such a shame let’s you down.
laureen pye
2 years ago
Best Tesco around for miles.
There are some arrogant jobsworth staff members, but not many.
Always clean and stocked nicely.
Expekt
2 years ago
Very big store, but not too busy. Massive car park and good location with a few restaurants and a Cinema near by ?. The other plus is Sports Direct store on site
Pavel Subert
6 years ago
