Atherleigh Park

I have struggled with my mental health for a very long time. Due to extreme distress and upset in the past two months, and not receiving support from the recovery team with calls being ignored and told by a secretary that I could not book an appointment to speak to a Psychiatrist about my mental health diagnosis. Struggling I telephoned the out of hours crisis line I was advised to ring crisis and home treatment team if I became worse.. Nine hours later I rang the crisis team as I was suicidal and feeling very unwell, she transferred me to crisi S and home treatment team there I was given no support after I explained I was in great distress due to a great difficulty I had experienced ,I said I felt great distress and felt I was unable to cope and was unravelling mentally and was having suicidal thoughts. This person did not assess me and merely said I will email recovery team to telephone you, this was Saturday morning. O later spoke to a different team who asked ha I been assessed and washed arrangements been made for someone to call and visit me. I stated none of that had happened and it was decided I should go to a&e if things didn't improve. I telephone the crisi and home treatment team were I was left waiting ten minutes to be answered this same person got annoyed when I said I was told I would have an assessment , all she was interested in was who said that she also claimed I hadn't said I was suicidal which I was. Very poor service, she shouldn't be working in mental health when not following procedure. She was picking and choosing who to be helped which is very dangerous this is the first and last time I will ring , if I feel unwell in the future I will go to a&e with a family member to help myself. We are always reading seek help no matter how trivial especially when feeling suicidal. Useless service. I telephoned on Friday and spoke to a very nice lady who said this certainly needs investigating and that Katherine was in charge to investigate. I have waited five days for response no one been in contact. I telephone customer care today 5x and got voicemail left message no one rang back , then told Katherine off sick not told when till. Surely somebody else should be asked to investigate as it can happen to someone else in crisis. Will go through route of an advocate as this should not have happened to me or anyone else.

Vanessa Vanessa

1 year ago

I was at this place yesterday I feel so sorry for people like myself with mental unstable problems spoke to people like myself yesterday to be honest I felt alone in this w3 till I found other people like myself in there who need full time support and care when you experience lows in life you know that others do it helps you get through day knowing others are like you

Mark Balderstone

1 year ago

The Nursing staff are caring and the rooms are spotless. The doctors, occupational therapists, physios and psychologists work a a team to build you up for discharge.

Barb lambert

1 year ago