Boots

This used to be such a lovely store years ago, but boy have things gone down hill. There always appear to be more staff than customers and judging by their atrocious customer service, it's hardly surprising. I visited the store yesterday with my mother who asked one of the long term staff who's worked in this store for many years, so really should be better at demonstrating decent customer service, a simple query regarding a product only to be rudely snapped at more than once. I personally will never set foot in this store ever again and am extremely unhappy at the way my mother was treated. I really wouldn't be surprised if this store closed down soon, it's decaying and lifeless.

MANISHA JHA

5 months ago

Excellent help from Sue and the pharmacist. I’ve been in a couple of times and Sue is a credit to the company

Michael Lynch

8 months ago

Pretty rad. Was looking for a certain perfume and they had what I was looking for.

Mark Walch

10 months ago

Trish helped me out with an order that seemed to have been given to a different customer. She went above and beyond even reordering my products. A true gem ?

Natalie Weir

11 months ago

Really poor customer service I ask for something a health item the lady with red hair was really rude not being helpful she had a loud tone saying oh no we don't do that here and don't have that in walked out went else where. And you get nasty looks from the bodyguard watching you every move you make. Feeling really uncomfortable Making you like you are about to steal something.

Matthew Richards

11 months ago

Went for christmas presents lovely staff good service.

Lynn Groves

1 year ago

Not enough staff during busy periods long waits

Anne Wright

1 year ago

I went to collect my prescription. The staff were really nice. The store however looks like it could do with a spruce up and a lick of paint, it's looking tired.

Elizabeth Parsons

1 year ago

Really poor Customer Service received inside the store. Asked the question and instead of the answer I have been told off from a staff member-"I just came here to help from the pharmacy, I do not make the rules". It is unacceptable to treat people that way. Clearly staff needs more training from CS.

Sandra Sawko

1 year ago

So was visiting family in Leigh and needed a valid EU/ EEA percription filled. I think the staff at the pharmacy need further training coming from a professionally qualified nurse. If you have a valid EU/ EEA prescription for antibiotics for a severe painful infection (of which can legally still be filled in the UK as EU/EEA prescriptions are still valid in the UK, even after Brexit) which is the law and never had any other problems at other Boots pharmacy's just this one in leigh twice. Do not bother going to get them filled here at this pharmacy which was the 2nd time I visited this specific Boots and each time not a positive experience. My encounter with the pharmacy assistant Not the pharmacist, apparently called Sue (S luggish, U seless, E xhausting) (04/08/2023) at the pharmacy counter was absolutely jaw droppingly shocking, the lady stated "we close in 20 minutes" and then followed by "go the the pharmacy across the road" I was shocked and then the assistant basically gave me a load of verbal dribble that she basically couldn't be bothered to fill my prescription oh and by the way she stated to me that apparently "were not in the EU anymore" NSSherlock. I didn't know that. To add there was a bird flying around the store and the staff seemed more engaged on the pigeon rather than doing their jobs and assisting customers. If I could give 0 stars I would. Overall absolutely useless, I suggest traveling further to Manchester Boots or Boots Trafford Centre. But still remain a loyal customer of Boots just not this one as they are inept and feckless. If your in leigh and need emergency antibiotics head to Peak Pharmacy up the road absultely positive experience there twice! Just not at Boots Leigh ?

Jack Martin

1 year ago

Used once after being given an emergency prescription from Leigh infirmary ,, Staff refused politely I may add to accept it !!!. Excuse given was that they couldn’t read the consultants writing ???????. Luckily the Atherton Store found a way to validate and check the prescription and provide me with the medication URGENTLY needed - perplexed by the ordeal frankly. Thank you Boots Atherton

Brian

1 year ago

Well organised store. Staff are always helpful

jenni quinn

1 year ago

Very goos got all we went in for good helpful staff

nueberry

1 year ago

You can't go wrong with boots but I do feel there out pricing themselves from our current economic climate.

Stephen O'Rourke

1 year ago

I shop quite regular for a medication I take and the staff are always helpful and very understanding when they discuss your symptoms with them.

David Atkinson

1 year ago

Great range, very friendly service.

Sally Robinson

1 year ago

Very good shopping today at boots purchased everything I need & was able to spend my point on advantage card

Eunice Berry

1 year ago

Boots, Leigh is understaffed, one person on the till every time I go in. Today my Mam was looking for something specific, Trish was on the cashiers desk and went above and beyond to look for what she wanted and when it wasn’t in stock she ordered it on line for her so thank you Trish!! ?

Cath Thomas

1 year ago

Having my prescription sent to tesco from now on waiting for days because they don't notify you when it's ready

Paul Millward

1 year ago

Decent local boots and staff are genuinely friendly and helpful... Always good to see staff who take pride in their jobs. You don't see that much these days

Jay Othman

1 year ago

Well layed out store lots on shelves but not many staff to help .I waited a very long time for help but had to call to a staff member who walked passed she was very helpful and found what I wanted .for the size of store the amount of staff was poor . It's a shame the store is very good .

CINDY Maxwell

1 year ago

Just called in to collect a prescription. Helpful staff.

Jane Shaw

1 year ago

Best service and best wishes for them all workers are friendly, thanks for everything.i love yours.

Afshin Pourkhorshid

1 year ago

Shop assistant who served me didn’t acknowledge me at all and carried on a conversation with the security guard about what he had got his son for Christmas. I just found it rude.

Jessica Woodward

1 year ago

Products we wanted were cheaper here than at Superdrug and Bodycare.

Ronnie Shone

2 years ago

Forgot myself recently and called into boots pharmacy Leigh. Staff member abrupt and unhelpful, similar to previous visit a while ago after which I switched chemists to Tim's and Parker. Tim's and Parker are great, politeness and helpfulness are the norm there in my experience.

andy s

2 years ago

Great staff clean store an very helpful

Ryan Morris

2 years ago

Never had a problem. Staff at pharmacy are really helpful

Iain K

2 years ago

Spacious, plenty of room for my disability scooter

David Rogan

2 years ago

Great service and always happy to help.

Andrea Moulton

2 years ago

Staff aren't over helpful but it's a typical boots. Usually stocks what you need. Can't fault nor over praise it .

anthony kendrick

2 years ago

Good service and knowledgeable staff.

Elaine Fletcher

2 years ago

Nice store, very helpful staff.

Lillian Elliott

2 years ago

Good shop, been there for years. I think the shop has lost it's sparkle. It's a bit dull with the lighting and hardly any staff.

Lorelei Lee

2 years ago

Staff polite and friendly just hard to find on the floor if you need help . However overall its a handy store in a good location and I make the most for my boots card and app

Colin Green

2 years ago

This pharmacy is great when you've got nothing to do and like to stand around waiting to be served. Prescription - no problem, OTC - get lost.

Brick James

2 years ago

Very helpful advice. Did not have the (opticians) product I wanted but recommended a local store I would find it.

Tony Bentham

2 years ago

Nice prices ... But small supplies

aleksandra byczkowska

2 years ago

The lady Sue who helped my friend to find a triangular bandage for her arm was so friendly and even guided us with putting it on. She deserves this recognition for her help. P.S. tell her that she can wear hair rollers to work in a morning if she wants!

Adam Harvey

2 years ago

Friendly helpful staff. Good layout. Better than Walkden branch

Barbara burt

2 years ago

Ok boots I would say is the original chemist staff at boots are very professional and helpful

Brian Cox

3 years ago

I just want thank you for everything u did for me and my partner tonight staying and helping me get my prescription for my partner Dave we both thank you for all you help

Shirley Goulding

3 years ago

Lovely staff in here, trish and Anne to name a couple. I've not shopped here I deliver to them

Ste Daniels

3 years ago

They are wonderful staff very helpful and friendly I have been using Boots for a long time

Eveline Croston

3 years ago

Friendly staff phone service available not bad waiting time

Warren Brown

3 years ago

Never too busy,nice pleasant staff

George reddington

3 years ago

VERY friendly & helpful staff.

Elizabeth Milne

3 years ago

Was able to purchase what I went in for

Margaret Spoore Tomkinson

3 years ago

Buy most body cosmetics and pharmacy stuff

placidia araba

3 years ago

Good service lovely staff

Anne Wiper

3 years ago

For sure will find a bargain ?

Andrei boss

3 years ago

Pleasant staff always happy to help :)

Angela Warburton

3 years ago

Helpful staff but the signs over the aisles don't have much information about what is on each of them.

Emma Eaton

4 years ago

Good social distancing practices and very helpful staff

Alan Atherton

4 years ago

I could not make my mind up what to buy for my very sore little toe because it has now developed into a very painful corn, A very polite and friendly young girl approached me and went above and beyond to help me choose the right product to solve my problems. I regret not getting her name as I can only describe her as having brown hair and glasses, with a great personality and a clear passion for her job and helping people.

JP JP

4 years ago