Pets at Home
Parsonage Retail Park Parsonage Way, WN7 5SJ
4.4 827 reviews
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Very helpful and great care shown by the staff yesterday in an emergency at 5.15 p.m. Our thanks to Bryony on reception and Mimi the vet for their prompt service and advice. Catherine Horan
Mike Heeley
3 weeks agoVery helpful and pleasant staff. I managed to get things there that were not available elsewhere. So, all in all, I had a good shopping experience. The store is all at ground level, disabled parking, and store access.
bernadette
1 month agoRang around 5 or 6 pet shops, after one of our Guinea Pigs passed away, to try to locate a new friend...got through to Pets at Home in Leigh, who had a lovely boy who had been returned to them (through no fault of his own) and took him home. The young lady who helped us was very knowledgeable and seeing how much she cared for the animals was lovely. Would definitely recommend visiting (our dog, Uma, got some nice treats too, so lots available for creatures big and small).
sam sykes
1 month agoWent for a pet demonstration which was rushed and we were in the way of other customers which got annoying quickly when they needed something that you're sat infront of. My son (2) needed to use the restroom and was told we had to use another locations facilities so he ended up having a poo in the middle of the walkway outside and became very upset. A lady we didn't know was helping to clean him up because he was so distraught he wouldn't walk the rest of the way to the other shop and was covered in poo. Disgraceful if you're doing an event for children they should be able to use the facilities.
Alisha x
2 months agoOk store but staff are not great, quite rude and dismissive and the queues in this branch are bad, you have to wait ages even when it's quiet. Also very lacking in any kind of fish knowledge - please buy fish from an aquatics store where you can be advised properly
A Davies
2 months agoWe use this store regularly to buy dog food snd accessories. This branch gas dog grooming parlour that is very good too
Charlie Neve
2 months agoHad a wonderful experience with the staff at Leigh pets at home a few weeks back. I adopted little white Elsie (now renamed Miffy) and she is getting along so well with my Sherlock. He was on his own for over a year and she has brought life back into him. It's lovely to see them both together. She enjoys having the run of the house! I appreciate the staffs knowledge and kindness. They all went above and beyond, made us aware of her vet history but assured us that she has been fully health checked. She is the happiest bunny! Thank you for letting me take care of her for the rest of her bunny years 💕
Shannon Coop
2 months agoStaff very good but low on cat food
Nic c
2 months agoI have shown them how I have a house for the rabbits and they are going to buy food, drink and straw for the rabbits but they tell me that the trip is 40 minutes, it is too long and the rabbit gets stressed and they do not want to sell it to me, its behavior is quite bad with me , one girl is red air with glasses, and the other tell me is the team leader to shop is very bad personas about me .
Pedro Bartolome
3 months agoJust been this morning and told it had been cancelled by them a week ago but no one had told us, this is now 2nd time they done this, wouldnt recommend as they never have enough staff and will be avoiding in future
Andy McNabb
3 months agoThe staff here can't help you enough, the vets are lovely and it always has anything we need for the cat and rabbit (weird combination ik but there u go)
EllieSmith
5 months agoQuality service, and has everything I need
Scott Hollingsworth
5 months agoStaff are very helpful. Also have a large range of products for variety of pet
Ryan Morris
7 months agoDon't be afraid of asking for help . The staff were very helpful and although I bought more than I went for the items were not things I use and will use , starting today .
Thomas Whittle
7 months agoLove this place loads of stock and staff are really helpful when needed!
Claire Daniels
8 months agoEvery time I have been to this store the service at the till seems to be incredibly slow. I can be waiting in the queue for far longer than I would be at any other store. I do not understand why it takes so long to serve people. Additionally, I have experienced the staff refusing to sell a products they have brought onto the floor, because they haven't been "scanned in." This also baffles me: a shop is refusing to sell products which haven't been reserved.
Christopher Bostock
9 months agoNever any staff around had to wait ages cos products were locked away and only one staff on tills with long queues. Glad I only go once a year. Probably order online next time
Sharon Sargent
9 months agoShop good, assistants attentive. Vet dept. Disappointing stood and waited, no one appeared on reception , fave up and left.
Barbara McDonald
9 months agoBrilliant for all your fury friends, excellent customer service and support.
cote coxon
9 months agoLarge carpark with disabled bays. The store was also large, with a big selection of dog products and a lift for prams etc. Upstairs there is a grooming parlour with a reception for inquiries. Also stocks all the cat's products. At the entrance is the live pets rabbits chinchilla etc. The staff was well-informed and friendly.
stephen broad
10 months agoFantastic staff but always low on stock and awkward queuing system when busy as you basically block up an entire isle
Wend Poole
1 year agoFriendly and helpful staff. Shop has an extensive range of everything you'd ever need for your pet
J SW
1 year agoGreat place locally for all your pets needs, great friendly, helpful staff to assist with questions you have
Si Fraser
1 year agoGreat range of dog foods, treats and toys for our two dogs. Staff always very nice and.helpful and offer great discounts when sign up to VIP. Free items available at times also.
Donna Eccles
1 year agoThe choice of stock is good, the app gives you good deals and the staff are very helpful. Only downside, I wish they'd keep the animals in larger spaces, as some of them are way too small and will give people the impression that it's okay to keep rodents in tiny cages.
Nat
1 year agoThe staff were super friendly and helpful, while I was there I interacted with two members of staff and both were quite knowledgeable with the products I enquired about an anything they didn't know they quickly found out for me. Good experience
Harry Roe
1 year agoA large and fantastic range and the staff are very friendly and helpful
Lisa Mcintyre
1 year agoItems for cats across two floors which was annoying as I was told upstairs when I asked. Then had to come back down as neither the cat litter nor the feliway were upstairs with the rest of the cat things 🙄
Julie Vaughton
1 year agoVery helpfull staff but not enough of them.have bought pets from there and they are doing well.Tropical fish dont seem to last long compared to any where else.
Lynn Groves
1 year agoNot bad but there's never anyone around the fish section so you have to go from front to the back of the store a few times to get help
Lee Macfarlane
1 year agoSmaller store. Usually quite busy. Pets welcome. Good parking. Not cheap.
Diane Whelan
1 year agoHi I usually come here with my daughter as she has two dog's the staff have always been friendly and helpful
John Haynes
1 year agoBy far the worse pet shop we’ve ever been too. Firstly it smells. Secondly the staff are SO rude and unhelpful. Thirdly, we was there to by some Guppys (small fish) on offer for 3 for £12 it’s literally impossible to buy anything from here, the rather unprofessional orange haired girl started asking the following questions using an iPad:- What’s your first name? What’s your postcode? What’s your door number? What’s your surname? What’s your email address? What do you do for work? What’s your mobile number? How long are you out for? When will you be going home? I’m sorry, but WHAT THE HELL HAS IT GOT TO DO WITH YOU HOW LONG I AM OUT FOR? So… WHY do you need to know where I live? Absolutely PATHETIC!!!!!! Will NOT be shopping at any of your stores again!
Delaney Eastwood
1 year agoGreat store, had exactly what I was looking for. Staff very helpful and pleasant.
Carole evans
1 year agoFeels cramped and cluttered, with the poorest selection I've seen in any pets at home. I would recommend spending an extra bit of time in the car to avoid a wasted trip, or visit poundstretcher/the range/home bargains/b&m that are all very close before getting any last bits at pets at home... If you have to.
Emma Shillam
1 year agoGood service and friendly people. Enjoyable to browse around too seeing the little furies
Milton K Photography
1 year agoSame as all the pets at home really. Look after customers and helpful. Good range of things for the rabbits
David Holt
1 year agoA great store. We take our little Morkie here for all her needs, the staff and veterinarians are all very compassionate and loving to our furry friends.
Gareth Crosby
1 year agoGood range but very, very expensive. £60 for a large bag of dog food is just daylight robbery. Went elsewhere in the end.
Jeff Nield
1 year agoNot bad price for the live food had good offers
Paul Aspinall
1 year agoGreat staff, they care alot , and to go to the vets my pets arnt scared at all they are so good with the animals
Curtis Ryan
1 year agoLove it! Bought all my fish from here and they do continued support!
Megan Elizabeth
1 year agoSmall but perfectly formed. If you need slight more specific/specialist pet food these guys might have what you need. If not order on line and pickup from here, there is plenty of parking. The staff are nice and friendly and the prices are moderate
Lou Knowles
1 year agoVery good. The lady on the till was very helpful. Thank you 😊
Valerie Price
1 year agoLovely helpful staff and I was able to get what I needed for my cats
debbie gleeson
1 year agoOkay but could do with a better supply of live bugs for reptiles
Katherine Marland
2 years agoVery helpful excellent vets who don't rip you off
gem greeley
2 years agoGreat choice, friendly staff.
Kathleen Smith
2 years agoThe staff are absolutely brilliant, really helpful and friendly. Nothing is too much trouble.
michael hull
2 years agoEverything you can buy for a animal is right there for you to purchase.. If not the staff will order it for you and you can pick it up next day.
Tommy Cosgrove
2 years agoGreat experience. Made sure I got all the freebies and discounts via the App 😃
Belinda Hatton
2 years agoA little small but still have a really great selection of products. Friendly staff would definitely use this pets at home again.
Lizzie Hunter
2 years agoNice and quiet great value for the money Lodge is very large will come again
John Rubery
2 years agoLove the shop staff very friendly and helpful.
Jesse Ironfield
2 years agoGood pet store, has everything you need for your pet.
Iveta Prabaharana
2 years agoProperly laid out site with friendly staff and top quality stock
Brian Cox
2 years agoHelpful staff and lots of useful items to purchase along with our new pet.
Hazel Jeanie
2 years agoAlways very helpful. Great groom room too.
#Its Ella
2 years agoWorst pet store I've been too for multiple reasons. 1. There's was a ran snake with a color called Jim chasing rabbits 2. The dogs where being constantly harassed by many cats there 3. There were lizards climbing in the ceiling and falling on peoples head. 4. Lastly the spicy cheetos there where actually dog food
Cameron Hudson
2 years agoLovely friendly shop and staff , good variety and prices .
Zoe Haupt
2 years agoI have dog food on repeat deliver which didn’t arrive. I rang customer service who refunded the money but my dogs were left with no food. We went to pets at home Leigh and the staff were wonderful they were so helpful and happy. The best thing was the manager I assume he was as after I told him about having to come out when I am clinically vulnerable gave us one of the packs of dog food as compensation. I was gobsmacked! More than customer services offered. The manager guy with glasses then helped us carry food etc to the car. The leigh store deserves an award in these times for being happy helpful and responsive to customers. Well done leigh staff and thank you for all your help
Sharon Boardman
2 years agoOpening Hours
| Monday | 9:00am - 8:00pm |
|---|---|
| Tuesday | 9:00am - 8:00pm |
| Wednesday | 9:00am - 8:00pm |
| Thursday | 9:00am - 8:00pm |
| Friday | 9:00am - 8:00pm |
| Saturday | 9:00am - 7:00pm |
| Sunday | 10:30am - 4:30pm |
