Went for a pet demonstration which was rushed and we were in the way of other customers which got annoying quickly when they needed something that you're sat infront of. My son (2) needed to use the restroom and was told we had to use another locations facilities so he ended up having a poo in the middle of the walkway outside and became very upset. A lady we didn't know was helping to clean him up because he was so distraught he wouldn't walk the rest of the way to the other shop and was covered in poo. Disgraceful if you're doing an event for children they should be able to use the facilities.
Alisha x2 months ago
Ok store but staff are not great, quite rude and dismissive and the queues in this branch are bad, you have to wait ages even when it's quiet. Also very lacking in any kind of fish knowledge - please buy fish from an aquatics store where you can be advised properly
A Davies2 months ago
We use this store regularly to buy dog food snd accessories. This branch gas dog grooming parlour that is very good too
Charlie Neve2 months ago
Had a wonderful experience with the staff at Leigh pets at home a few weeks back. I adopted little white Elsie (now renamed Miffy) and she is getting along so well with my Sherlock. He was on his own for over a year and she has brought life back into him. It's lovely to see them both together. She enjoys having the run of the house! I appreciate the staffs knowledge and kindness. They all went above and beyond, made us aware of her vet history but assured us that she has been fully health checked. She is the happiest bunny! Thank you for letting me take care of her for the rest of her bunny years 💕
Shannon Coop2 months ago
Staff very good but low on cat food
Nic c2 months ago
I have shown them how I have a house for the rabbits and they are going to buy food, drink and straw for the rabbits but they tell me that the trip is 40 minutes, it is too long and the rabbit gets stressed and they do not want to sell it to me, its behavior is quite bad with me , one girl is red air with glasses, and the other tell me is the team leader to shop is very bad personas about me .
Pedro Bartolome3 months ago
Just been this morning and told it had been cancelled by them a week ago but no one had told us, this is now 2nd time they done this, wouldnt recommend as they never have enough staff and will be avoiding in future
Andy McNabb3 months ago
The staff here can't help you enough, the vets are lovely and it always has anything we need for the cat and rabbit (weird combination ik but there u go)
EllieSmith5 months ago
Quality service, and has everything I need
Scott Hollingsworth5 months ago
Staff are very helpful. Also have a large range of products for variety of pet
Ryan Morris7 months ago
Don't be afraid of asking for help . The staff were very helpful and although I bought more than I went for the items were not things I use and will use , starting today .
Thomas Whittle7 months ago
Love this place loads of stock and staff are really helpful when needed!
Claire Daniels8 months ago
Every time I have been to this store the service at the till seems to be incredibly slow. I can be waiting in the queue for far longer than I would be at any other store. I do not understand why it takes so long to serve people.
Additionally, I have experienced the staff refusing to sell a products they have brought onto the floor, because they haven't been "scanned in." This also baffles me: a shop is refusing to sell products which haven't been reserved.
Christopher Bostock9 months ago
Never any staff around had to wait ages cos products were locked away and only one staff on tills with long queues. Glad I only go once a year. Probably order online next time
Sharon Sargent9 months ago
Shop good, assistants attentive. Vet dept. Disappointing stood and waited, no one appeared on reception , fave up and left.
Barbara McDonald9 months ago
Brilliant for all your fury friends, excellent customer service and support.
cote coxon9 months ago
Large carpark with disabled bays. The store was also large, with a big selection of dog products and a lift for prams etc. Upstairs there is a grooming parlour with a reception for inquiries.
Also stocks all the cat's products.
At the entrance is the live pets rabbits chinchilla etc. The staff was well-informed and friendly.
stephen broad10 months ago
Fantastic staff but always low on stock and awkward queuing system when busy as you basically block up an entire isle
Wend Poole1 year ago
Friendly and helpful staff.
Shop has an extensive range of everything you'd ever need for your pet
J SW1 year ago
Great place locally for all your pets needs, great friendly, helpful staff to assist with questions you have
Si Fraser1 year ago
Great range of dog foods, treats and toys for our two dogs. Staff always very nice and.helpful and offer great discounts when sign up to VIP. Free items available at times also.
Donna Eccles1 year ago
The choice of stock is good, the app gives you good deals and the staff are very helpful.
Only downside, I wish they'd keep the animals in larger spaces, as some of them are way too small and will give people the impression that it's okay to keep rodents in tiny cages.
Nat1 year ago
The staff were super friendly and helpful, while I was there I interacted with two members of staff and both were quite knowledgeable with the products I enquired about an anything they didn't know they quickly found out for me. Good experience
Harry Roe1 year ago
A large and fantastic range and the staff are very friendly and helpful
Lisa Mcintyre1 year ago
Items for cats across two floors which was annoying as I was told upstairs when I asked. Then had to come back down as neither the cat litter nor the feliway were upstairs with the rest of the cat things 🙄
Julie Vaughton1 year ago
Very helpfull staff but not enough of them.have bought pets from there and they are doing well.Tropical fish dont seem to last long compared to any where else.
Lynn Groves1 year ago
Not bad but there's never anyone around the fish section so you have to go from front to the back of the store a few times to get help
Lee Macfarlane1 year ago
Smaller store. Usually quite busy. Pets welcome. Good parking. Not cheap.
Diane Whelan1 year ago
Hi I usually come here with my daughter as she has two dog's the staff have always been friendly and helpful
John Haynes1 year ago
By far the worse pet shop we’ve ever been too.
Firstly it smells.
Secondly the staff are SO rude and unhelpful.
Thirdly, we was there to by some Guppys (small fish) on offer for 3 for £12 it’s literally impossible to buy anything from here, the rather unprofessional orange haired girl started asking the following questions using an iPad:-
What’s your first name?
What’s your postcode?
What’s your door number?
What’s your surname?
What’s your email address?
What do you do for work?
What’s your mobile number?
How long are you out for?
When will you be going home?
I’m sorry, but WHAT THE HELL HAS IT GOT TO DO WITH YOU HOW LONG I AM OUT FOR?
So… WHY do you need to know where I live?
Will NOT be shopping at any of your stores again!
Delaney Eastwood1 year ago
Great store, had exactly what I was looking for. Staff very helpful and pleasant.
Carole evans1 year ago
Feels cramped and cluttered, with the poorest selection I've seen in any pets at home. I would recommend spending an extra bit of time in the car to avoid a wasted trip, or visit poundstretcher/the range/home bargains/b&m that are all very close before getting any last bits at pets at home... If you have to.
Emma Shillam1 year ago
Good service and friendly people. Enjoyable to browse around too seeing the little furies
Milton K Photography1 year ago
Same as all the pets at home really.
Look after customers and helpful.
Good range of things for the rabbits
David Holt1 year ago
A great store. We take our little Morkie here for all her needs, the staff and veterinarians are all very compassionate and loving to our furry friends.
Gareth Crosby1 year ago
Good range but very, very expensive. £60 for a large bag of dog food is just daylight robbery. Went elsewhere in the end.
Jeff Nield1 year ago
Not bad price for the live food had good offers
Paul Aspinall1 year ago
Great staff, they care alot , and to go to the vets my pets arnt scared at all they are so good with the animals
Curtis Ryan1 year ago
Love it! Bought all my fish from here and they do continued support!
Megan Elizabeth1 year ago
Small but perfectly formed. If you need slight more specific/specialist pet food these guys might have what you need. If not order on line and pickup from here, there is plenty of parking. The staff are nice and friendly and the prices are moderate
Lou Knowles1 year ago
Very good. The lady on the till was very helpful. Thank you 😊
Valerie Price1 year ago
Lovely helpful staff and I was able to get what I needed for my cats
debbie gleeson1 year ago
Okay but could do with a better supply of live bugs for reptiles
Katherine Marland2 years ago
Very helpful excellent vets who don't rip you off
gem greeley2 years ago
Great choice, friendly staff.
Kathleen Smith2 years ago
The staff are absolutely brilliant, really helpful and friendly. Nothing is too much trouble.
michael hull2 years ago
Everything you can buy for a animal is right there for you to purchase.. If not the staff will order it for you and you can pick it up next day.
Tommy Cosgrove2 years ago
Great experience. Made sure I got all the freebies and discounts via the App 😃
Belinda Hatton2 years ago
A little small but still have a really great selection of products. Friendly staff would definitely use this pets at home again.
Lizzie Hunter2 years ago
Nice and quiet great value for the money
Lodge is very large will come again
John Rubery2 years ago
Love the shop staff very friendly and helpful.
Jesse Ironfield2 years ago
Good pet store, has everything you need for your pet.
Iveta Prabaharana2 years ago
Properly laid out site with friendly staff and top quality stock
Brian Cox2 years ago
Helpful staff and lots of useful items to purchase along with our new pet.
Hazel Jeanie2 years ago
Always very helpful.
Great groom room too.
#Its Ella2 years ago
Worst pet store I've been too for multiple reasons.
1. There's was a ran snake with a color called Jim chasing rabbits
2. The dogs where being constantly harassed by many cats there
3. There were lizards climbing in the ceiling and falling on peoples head.
4. Lastly the spicy cheetos there where actually dog food
Cameron Hudson2 years ago
Lovely friendly shop and staff , good variety and prices .
Zoe Haupt2 years ago
I have dog food on repeat deliver which didn’t arrive. I rang customer service who refunded the money but my dogs were left with no food. We went to pets at home Leigh and the staff were wonderful they were so helpful and happy. The best thing was the manager I assume he was as after I told him about having to come out when I am clinically vulnerable gave us one of the packs of dog food as compensation. I was gobsmacked! More than customer services offered. The manager guy with glasses then helped us carry food etc to the car. The leigh store deserves an award in these times for being happy helpful and responsive to customers. Well done leigh staff and thank you for all your help
Sharon Boardman2 years ago