The actual store and range of products is great but the staff need a kick up the backside. Whenever I've needed help at the till for a price check or had a click and collect order, it's always taken way longer than it should. A few of these occasions, the staff have just been stood around talking when I'm clearly waiting to be attended to. Don't bother doing a click and collect order, you'd be quicker going round the shop and getting it yourself. The ones I've come across on the tills have always been a bit lacking enthusiasm and customer service skills. I'm not asking for much but they could all do with livening up a bit.
Jonathan Hall
2 months ago
Ordered some decking paint at 3pm online for click and collect. Received an email 4 hours later saying they couldn’t ‘pick’ some of my order, which has thrown my plans for an early start tomorrow. If the stock is unavailable, DONT advertise it as available on your website, awful experience
klausharpoon
2 months ago
Good range of stock but often spend some time queueing at till point as normally only one person on at customer service desk
Danielle Woolley
2 months ago
Went for food at the leigh store , toasties on offer. No cheese and onion left.. asked and they wouldn't do any more until the cheese and tomato and cheese and ham had gone !! What if I didn't want the other choices . Disgraceful . What happened to customer satisfaction.
Daz Tomlin
3 months ago
Clean, ample car parking, loads of stock and variety. Feels very new and the customer service is good here. Recommended.
CClan
3 months ago
Great place to visit
The cafe fabulous great food and staff were brilliant
Brian Birks
3 months ago
Wide variety of home ware at affordable prices .pleasant staff
malcolm benson
3 months ago
Worst Range I have ever shopped at. Staff busy talking, always a long cue to pay but only 1 till open.
Gareth Wilson
5 months ago
A typical Range but smaller than others so not as much choice but nicely set out.
Had a snack and drink in the cafe and found the choice of food excellent even better than some of the larger stores.
Paul G
6 months ago
The Range Leigh generally has a great selection at reasonable prices. However they consistently fall short of 5 stars when it comes to customer service.
Shana
7 months ago
What can I say, been here a few times and most of the times I leave thinking the staff have no people skills and i asked a older lady that worked their is there any undercoat paint in the back as online it was saying there was over 10 and her response was sometimes online says there is stock and it's wrong, she then said that there is no one in at the moment who can look in the warehouse because they have all gone home. Not sure that would be the same at tesco if you asked someone to go look for stock has the shelf was empty and they said we can't due to no one being in who can look out back. Seems more and more that big company are taking people on with no people skills, will try the Wigan one next time or order to store first.
M K
8 months ago
Hired a rug doctor carpet cleaner, found all the staff we had contact with really helpful, friendly and knowledgeable. Will definitely go again.
Christopher O'connell
9 months ago
We went to get a new dish drainer and found a two tier one. Got it home, put it together and it is great.
Lorna Page
10 months ago
Abysmal. Wrong prices on shelves for soo many items, yet another usless un caring manager, "take it or leave it attitude then walks away from a line of customers all with complaints. Far too few staff in store and palettes and stick all over the shop floor a horrible branch to visit.
Janet Turton
11 months ago
Lovely atmosphere plenty goodies Lots of help to order on line thank you received my goods ?
lynn henrys
11 months ago
went to range in Parsonage Retail Park, Phase 1D, Parsonage Way, leigh WN7 5AR this afternoon about 1.45ish.Didn’t have a £1 for trolley but had some loose change went to checkout ask the lady who was on till for to exchange and she said can’t open the till which I expect so I waited there and then customer she served and paid cash she opened the till and shut the drawer and completely ignored me I don’t know weather to put it down to bad customer service or being resist
I walked away and did the shopping in the basket and struggled.
She didn’t had name tag but she had a nose ring and the time was at 1.45 around
paina patel
1 year ago
A Range with a good range of products. Remember to take a 1£ if you're planning on using a trolly. They have quite a bit garden furniture, pots, plants, soil, so if that's what you're after you'll probably find it in this one. It's not the biggest The Range I've been it, but unless you're looking for something very specific you'll find it there. Nice and helpful staff too. There tends to be always parking available.
Núria Vázquez
1 year ago
The Range leigh branch
Best staff ever i seen, i forgot to ask the name of the lady but i think she was the manager there. She helped me alot for the item which one i went there far from leigh however item wasn't in the stock(velvet black folding chairs)but i am impressed & saying thanks the lady once again.?
Muhammad Arfan Tabassum
1 year ago
Lovely store sells everything at reasonable prices loads of free parking places only downside was the queue at the till as only one was open and it was busy
Roseann Lancaster
1 year ago
Great range of products here, lovely lady in the tea shop, so friendly & welcoming, she was lovely. I would give 5 stars for her, sadly the man on the till when I was purchasing was extremely rude, seemed agitated as there was no code on my sale item I wanted to purchase, it was an annoyance for him. He didn't even say hello when we approached the counter. My husband, I & mum-in-law. Sadly he let the shop down. Clearly the staff feel the same too about him.
L J
1 year ago
Wanted 2pk cushions all over the boxes it said £9.99 for two pk. When I got to the till £9.99 each after lots of enquiries. It needs changing as it's not true advertising.
Lynda Bailey
1 year ago
Can't wait to go back. It's just a shame it's off bus routes for those of us that don't drive. Loved the store and staff very helpful and friendly
Irene Brown
1 year ago
I went in for some paint charts and a good look round at all the new stuff they've got. There's alot to choose from and will be going back to purchase some homeware items when I've decorated
Lisa Ward
1 year ago
Love shopping here, great variety of goods, reasonably priced. The cafe could do with more staff and choice of meals.
Pauline Dowsett
1 year ago
I went in one day with my hood up because it was raining cats and dogs outside I run in and stop to take my hood off and I get shouted at by the staff asking what I was doing. And was about to ask me to leave before I said what I was doing in there just because of how I looked I am utterly disgusted by how I was treated.
Josh Vale
1 year ago
Every time I go in there are long slow queues at the tills and staff aren't very friendly or helpfull. If you want better service go to the new store in Walkden
Alastair Christie
1 year ago
Great place to shop loads in from house hold ornaments...picture frames ,outdoor wear ,garden centre plus more
adele clarke
1 year ago
I don't usually write negative reviews, but my recent trip to the Range was quite disappointing and left me feeling upset. There was a young staff member with freckles and ginger hair who served me at the tills, and her rude and dismissive attitude really put me off. Her negative energy and judgmental behavior were quite unpleasant, which is why I won't be returning.
What bothered me the most was that there was no one waiting behind me in the queue, so there was absolutely no need to rush my service. What surprised me was how she treated the person in front of me, an older lady, with kindness while being dismissive, rude, and ignorant towards me.
This experience made me feel judged and left me questioning if there was something wrong with me. It's definitely not the way you want to feel when you're just trying to buy a few everyday things for your home. Terrible customer service skills!
N . W
1 year ago
Great place for all your needs. Can't wait for new stock. But whatever you need you can find it in The Range.
Victoria Keavney
1 year ago
The store is well stocked, with a good variety of products at affordable prices. However it can be hard to find members of staff on the shop floor. There are 1 or 2 sales assistants that are quite unhelpful and disinterested in doing their job. I asked about a lamp that was on display to see if they had any packaged ones I could buy, and the sales assistant just assumed that I was trying to buy the one on display. She repeated herself about 2/3 times saying I couldn't buy it, and started walking away. I told her, I was looking for that model of lamp in a box. She then replied saying if its not on the shelf you can't buy it. Well as it turns out, I did manage to find one on the shelf, it was behind another boxed up lamp. Not a helpful attitude at all towards customers
Sars 1508
1 year ago
I love the range, except, every time I go in to buy one item I need, I come out with so much more lol.
The range of things and the cost of things us amazing, and the staff are very helpful. Definitely worth a visit.
yvonne varty
1 year ago
A pleasant shopping experience. Good customer service and a wide variety of products and choices.
Marshall Chikwature
1 year ago
Very helpful staff found the exact item I needed and helped to carry the item to my car. Great range of products and visit their other stores too.
Elaine Fairhurst
1 year ago
Lots of good home ideas and some great priced household goods. Nice clean cafe but not enough food choices. Staff very nice.
Jackie Heaton
1 year ago
Lots of lovely things for home. Can spend hours here. The only thing is that the prices on the tickets can be different to what you pay at the till, I found a few of my items were dearer than the display ticket, (that's if they have prices showing)!
We did venture to the new cafe, the burgers were lovely and the prices were reasonable.
Jax Dob
1 year ago
We went to the Range this morning just to get some stationery supplies
They had everything in stock and more
it was a very relaxed atmosphere from staff and customers but the smell off coffee was so drawing
So We went to the checkout and paid for our goodies then went back in for a coffee
We were quite surprised to find a 30 seat Cafe serving breakfast and lunch and best of all Costa
We were greeted by a lovely lady who made our drinks straight away
We will definitely be going back even if it's just for a brew and a mooch
Philip O'shea
1 year ago
Love this shop. Has a bit of everything and at good prices too. On this visit it was for gardening supplies which we easily found in the garden section outside. Find it a cheaper alternative to b n q.
Spice Mtb
1 year ago
Great store with garden centre and cafe areas, tucked away at the back of the main retail park but definitely worth visiting. Shelves are well stocked with decent quality products at a reasonable price.
Alisdair Smithies
2 years ago
I always feel a bit guilty shopping here because I work for a competitor. I got a lovely picture and hanging kit though and it hasn't fallen off (yet!)
Amanda L
2 years ago
The staff at The Range, Leigh are absolutely 5 star. After getting up to the upper floor, my elderly mother was a little afraid of coming down the escalator and unfortunately the lift was out of order. Several staff members came quickly to her aid. They stopped the escalator and slowly and steadily, step by step, guided her down. Very kind human beings. Mum was truly grateful - Thanks all!
Paul Johnson
2 years ago
Visited the Leigh store today to purchase wallpaper that we were having difficulty finding in other local stores. Leigh shop also had no stock but a very nice assistant on the tills took the time to locate stock at nearby Warrington and Bolton and had them put aside for us to collect so that they had the same batch numbers. Thank you very much Katie for your help.
Irene Taylor
2 years ago
I like the range. It has a great range of products. However, a lot of the items are not priced. This is frustrating because you have to find someone who can price the items, which usually takes some time.
Carole evans
2 years ago
Mixed opinion here. The store is clean yet cramped, however it is well stocked with a variety of different items with reasonable pricing. The last time I was in this store I was stood at the till waiting to be served, yet the staff thought it was more important to continue their conversation with their colleagues. The staff member was aware that I was there, yet continued to instruct the other member on tasks they should be doing. I believe some of the staff members may need additional training in customer service.
Christopher Bostock
2 years ago
Lovely place to visit ,you just cannot get enough of the varieties of stuff on sale.
The queue was not as bad as I thought and there are lots of parking.
Everything is well arranged on the shelves.
Although well stocked but if you do not know what you are looking for and have no attendant or staff on ground,you will be walking round in circles.
Some items are limited though as not enough to select from.
Above all, I enjoyed my visit there.
Churchill Blu
2 years ago
Big carpark.
Clean shop.
Everything from coats to house plants to house paint and plates and cups.
Would recommend this store.
Prices are reasonable.
stephen broad
2 years ago
Slow is just the only word I can think of. Slow tills, slow staff, couldn't recommend if you have anything urgent to do on the same day. Ordering from amazon is probably quicker.
Ayko Serrin
2 years ago
Great shop and you can practically buy anything you need... however, it takes a long time at the tills as they never appear to actually have any open and want you to be served at customer services... puts you off going to this store and go to another instead.
Jordan Richmond
2 years ago
The Range is well stocked and has a wide range of goods on offer,it also has a garden department where you can purchase some real bargains if you're lucky enough.
If you like your hobbies,there is a wide range of material on offer but don't expect it to be like Hobbycraft which specialises in a larger range of specific hobbies.
There is plenty of material for children and art crafts for their schooling.
There are also a wide range of gifts on both floors from decorating materials to car products and just about everything in between.
Upstairs there is a cafe but I can't review this as I haven't eaten there.
The toilets are upstairs and the gents were spotless. Well done.
There is also a lift and an up and down escalator for prams and wheelchair access.
Michael Black
2 years ago
Male staff member in the cafe was swearing and shouting very inappropriately in front of young children. Cafe poorly staffed, no stock and filthy. A fly flew out the microwave that is supposed to be used for heating baby milk.
sam blundell
2 years ago
Useless manager, leans on a till scrolling through her phone while customers line up around the store due to lack of open tills. After 5 mins then decides to request for more till staff. When asked why it took so long to open up more tills, she was still scrolling Facebook while speaking to me.
Michael Anderson
2 years ago
Just been to the range and 2 young girls who are restocking the stationary area are swearing on top note to one another! I suggest you have a conversation with your staff about appropriate behaviour whilst at work. Very unprofessional.
Paddy Blue
2 years ago
Brilliant home store I love it and it's massive
Bounce Musicfm
2 years ago
Well stocked store BUT ever time I visit it takes me longer to find a staff member or walk to the tills for a price check. I picked up 4 items and none had a price tag. Very annoying and time wasting
Walking around the store there was no prices on most items
If staff are stocking items then common sense would be to make sure things have prices
Caroline Haynes
2 years ago
It's a nice place to look round, bought quit a few items,always some kind of variety at a decent price,upstairs cafe and toilets never used the cafe so can't comment.
steven Hollis
2 years ago
When you need a phone pin to get into swap sim cards then The Range has you covered.
Henry Seddon Jnr (H)
2 years ago
Excellent service. Being disabled store staff helped us with getting our purchase from upstairs to in our car. All very helpful.
Mark Barber
2 years ago
Huge range of goods at fair prices unfortunately the car disabled bays are too far away from the entrance.
christopher0269
2 years ago
Nice store well stocked and fine n dandy till you try to get through the tills. Not enough sufficiently trained staff to keep things moving. The staff are pleasent but struggle in a variety of situations, your usually subjected to a wait to get out of the store this has happened many times even when there is only one person in front of you with a few items. Also be aware that reduced price items often remain full priced when scanned at the till, this has happened to me on more than one occasion.
Dave Goacher
2 years ago
New. Clean efficiency run with a café. Really lovely
Anne McCurrie
2 years ago
Fantastic layout. It's so easy to find what you need. The staff are really helpful and the prices are decent.
Sophie Madden
2 years ago
Been in just now for bedding plants.
All bone dry and dead or dying.
Not been watered for days. Spoke to Customer Service who argued someone had watered them that morning. This was clearly not true!! He eventually conceded, after trying to say that they had been watered and arguing the point, then saying they had not enough staff
Bad customer service arguing and lying to customers
Yvonne Edwards
2 years ago
This branch of the range saved the day for our neighbours gender reveal by supplying the gas for the balloon. Special thanks to Josh the store manager for going above and beyond.
Great store with lots of lovely items in.
Elizabeth McGrath
2 years ago
Lots of lovely items and vast stock. Sadly the staff try and use customer services desk instead of opening tills correctly meaning large queues and hard to get larger items scanned, some staff helpful, Sadly others never leave behind the customer services so you struggle with larger items. Need to improve this or sadly they will loose custom due to this issue.
Sharron Sanderson
2 years ago
Love The Range, always come out with loads I didn't think I needed. The art and craft section is amazing for all ages.
Karen Lowe
3 years ago
I'm actually in the store as I write this review , once again its guess the price of products as no prices on the shelves in the craft section, Ask a young girl Charlotte why no prices on anything and got a reply in a cocky rude tone that she knows there are no prices on stuff as they are short staffed and a shoulder shrug, so I asked was it a guessing game as they never have prices on, was told however that what I needed she would have to take to the till then if that's what I wanted...I did retail for 30+ years and never once had a member of staff with an attitude that. If you don't like the job leave..Still pulling faces as I pass by.
Jo
3 years ago
Have always loved this store, and while there still is an excellent choice of products (except the craft section which has reduced every time I visit) the thing that has put me off returning to the Leigh branch in the future is the fact that on almost every occasion, there will be two people stocking shelves, who are not being very subtle about the fact that they are slagging off another colleagues every move! There was even some name dropping at one point! Please stop doing this folks! It is highly unprofessional and very off putting for customers!
Vee Maher
3 years ago
Found some lovely Christmas decorations. The variety of items on offer overall is okay but it isn’t the biggest range ever. I do have two negatives of the range (this may apply to other range stores as well not just this one).
My first thing is that if you buy anything that is more fragile e.g glass baubles or plates, they do not have anything to wrap them in. This can be quite frustrating.
The second thing is that they cannot seem to tell you if they have anything in stock. On one day, I asked if they had more of an item in stock and the lady just replied that they do have stock but until they open the box on the shop floor they don’t know what it is. It surprised me that such a big chain store had such a terrible stock tracking process. On a second occasion (a week later) I asked another member of staff and he was way more helpful. He offered to check if there were any in a draw/direct storage for the item and then when there wasn’t he took down my details and said that if they get any in they will call.
Harriett georgia
3 years ago
I don't know where The Range gets it's name but it is appropriate considering the diversity of it's product range. Everything does revolve around household items, from wall coverings and hangings, to kitchen ware, bedroom and bathroom; to decorating, garden and maintenance including tools and equipment. With such a "range" there is a limit to the number of items in each group but there are two things that they have a great selection of .... pictures and mirrors. Reminds me of a Swedish company ... just smaller. Prices are good too and no shortage of parking. Nothings perfect but I honestly can't find any negatives based on my last visit.
Jayne Barlow
3 years ago
I can't say that I'm a fan of this store.
While this does not apply to all staff members, there are more than I would like to mention who just stand around chatting while people are waiting to be served.
Customer service desk seems to be allocated to those with the worst level of Customer Service.
Unable to return/ refund as "not my job" or "my manager isn't in so you'll need to come back".
Shop floor isn't much better as trying to get assistance is more a matter of luck!
Perhaps send management to other stores to pick up the necessary skills and to share them with their staff!
Amanda Hearns
3 years ago
Quick call in to check curtain styles for kitchen , but unfortunately non to liking , staff pleasant enough in store , didn't look around as needed to be elsewhere , Christmas very much on the agenda with music playing Christmas Songs seemed weird listening as store selling plenty of Halloween products , only 12th October each to their own I suppose ?
Mary Meadows
3 years ago
Always a mixed experience. Store layout a chaotic mix - spend a lot of time in- store searching. Some good quality items & bargains can be found. Staff seem mainly bored ( usually visit after tea) but helpful when pressed. Till arrangements using Customer Services desk very messy (and staff agree).
Could do things much better.
Ray Potts
3 years ago
I wanted to buy a lamp, £100.00 I asked if I could see the lamp out of the box. NO, the girl would not even try and help. I asked another girl about cot duvet. She did not have an idea and said go and look up stairs, nothing but garden equipment. They never wear mask and lots of products don't have prices on, not happy with that shop.
Went to eccles today bought the £100.00 lamp, and bought the cot duvet, in the sale at 4.00 pound, had to ask the price at till but staff are very helpful in eccles.
Kim Heywood
3 years ago
Tills not open, except customer service, although due to the competitive market they still have a smile on their face like the guy I don’t know what his name is but he’s a big guy on customer service. I was behind a woman who has a child on a wheel chair that had not been out in a year but he’s was brill with her child and she was loving him! Thank god for people like him, the 5 stars are for him
P L
3 years ago
Good shop plenty of good items. But service at the till is dreadful. Very long queue to pay for items. The store manager just stood there when he could of jumped on a till himself.
Chris Norgrove
3 years ago
Easy access and parking. Great range of goods especially the outside garden bit. Has a lot more than my branch.
Gilma Meadowcroft
3 years ago
Usually really impressed by Leigh Range, but not today (1st November). Arrived and it was chucking it down with rain and was faced with a queue of around 20 people outside. When I eventually got inside it was clear what the problem was, people couldn't get in because as there was only 1 checkout manned, people were queuing at the till to get out. When I eventually got out, there was an even bigger queue outside. I accept that social distancing measures need to be maintained but come on Range, give people a chance!!!
Tony Bradley
4 years ago
Excellent shop,friendly staff.Me and my wife impressed.We visited the cafe and Scottish lass was so gracious and sweet,good coffee too.
Ian Aldridge
4 years ago
Really nice, could have spent loads
susan miller
4 years ago
Love the Range, best shop to come to leigh ! Lovely big store and the cafe upstairs is brilliant with nice but cheap food. My kids love it.
Lynsey Povah
4 years ago
Poor for seasonal garden plants, low stocks and everything looked tired.
Alison Potts
4 years ago
