Really really helpful staff, very flexible rules for storage, very quick responses to inquiries and actions taken. Very transparent prices and overall just an amazingly positive experience.
If all companies had customer service like this, we'd live in a great world.
bernardas tenys
2 years ago
Super friendly staff with very reasonable introductory rates. Sizes of units ranging from tiny to huge, cancel anytime with just 1 weeks notice! We used big yellow in between moving house, and Stefan, Donna, and Danny made the whole process super easy and seamless.
Plenty of Trollies/dolly carts/hand carts available to easily move your bits in/out of storage.
They are Proof that storing all your earthly possessions in a lock up in between house moves ain’t so bad after all.
Jo Macdonald
2 years ago
Biggest bunch of drama queens I have ever come across. I plugged my laptop in to one of their power sockets to update my inventory and they had an adult tantrum about it. They said it was "major" incident and used it as an excuse to remove my extended hours access. Along other crimes against humanity like using their toilet too often and taking a nap while parked in their car park. After that I left. If you want a professional service look elsewhere. Lock n Store is a good place to start.
James Smith
1 year ago
Used Big Yellow to store our belongings for 3+ months while moving house. The staff are all very friendly and helpful. The unloading area is inside, everything seems very secure with pin codes linked to your storage room. They have good links with removal people which makes everything go smoothly. Highly recommend.
Tom Armitage
1 year ago
Was storing some things @ Big Yellow Storage whilst in the process of moving. Had some issues out of my control however Callum and Danny who were on reception were fantastic. They both made me feel really comfortable and were so supportive the whole process. They were perfect examples of excellent customer service and I will be using BYS again in the future because of this experience. Thank you so much again guys!
Z Won
1 year ago
The staff are very nice and very hands on. I booked a month in advance and they offered me an amazing deal and have phoned me a few times to see if I had any questions and to make sure I knew how the process goes. Once getting there the staff were very helpful and funny! The storage locker was in an immaculate state and the whole process was a breeze! Thank you very much!
Isobel Blanksby
1 year ago
Great service! The team were friendly and Callum made the process so easy. The building is clean and modern and I knew my belongings would be secure. Definitely recommend.
Saj Khan
1 year ago
Changed storage suppliers due to house move, and so glad I did. Everybody at Big Yellow Manchester went above and beyond, very friendly and always top quality service. Felt very secure storing with them!
Jack Bartley
1 year ago
I had a fantastic experience with them and if there’s any company you should store with it’s them. The person who helped me is called Callum and he honestly delivered the best customer service. He was patient and understanding. I experienced some delay with getting my storage boxes to their office and they were about to close. He waited for me and even checked on me to make sure I got there safe. Definitely a 10/10 experience. I got a 30% student discount as well :)
Wuraola Adetunmbi
1 year ago
Fantastic facility and team! They were all incredibly helpful and the storage unit was clean and safe. Would highly recommend. Thank you Big Yellow Manchester!
James Monroe
1 year ago
I was helped by Danny, who was super friendly and explained everything I needed to know clearly. Great service and great staff!
Geri Topore
1 year ago
Easy to find. Ample parking. Ample trollies for big and small goods (sofas fridges etc)
Catherine Kiio
1 year ago
Easy and efficient storage and the most wonderful customer service. Moving house and putting things in storage can be stressful but Donna and Daniel have been so helpful and kind throughout the whole process. Very pleasant experience and would recommend Big Yellow Storage to everyone, 5 stars.
Lea Steinstad
1 year ago
I had to store my belongings at the last minute and Donna was an absolute star. She was so helpful and really took a weight off my chest.
If there's anyone to store with in Manchester it's them great value and an easy to use system
Josh Stanley
1 year ago
Very easy process from start to finish. The staff are very helpful and friendly. Stephan even remembered my name on my second visit. I would definitely recommend.
Linda Rust
1 year ago
Friendly staff, decent prices, clean facility and good security. Very happy to have used this to store my stuff
Alex Uzaizi
11 months ago
Very greedy money grabbing company - don't be fooled with the fancy website and all the customer care rubbish.
Big Yellow rip customers off worse than any other storage company out there, they try and increase your monthly payments every few months by more than 10%
Stay clear of this Company at all cost.
Stay clear of these thieving cowvoy
Kenny Mardenborough
11 months ago
From initial enquiry to putting my stuff in the unit it was seamless.
Adam Nutt
1 year ago
Very nice staff, very helpful for the check in. Rooms are clean and everything is really straightforward on the arrival day. Highly secure system for entry/exit in to the storage area.
Marta PM
10 months ago
Nice location and storage. All bright, wide, sturdy and new
Manesh Mathews
8 months ago
Wow this has to be one of the best self storage places I've ever used.
*Danny and the team at reception are extremely helpful.
*Phones and desks are always manned.
*Parking to off load your goods is indoor.
*Secure key pad access to unlock alarm for storage.
*Secure keypad to call lifts.
*Flat bed trolley and hand pump lifts free to use.
*The storage is immaculately clean.
*We got additional insurance on our goods due to the value.
We have had goods delivered too the storage.
All in all its been such a great experience our goods are still being held there will update again once we collect to finish off the review.
Zaheer Mirza
3 years ago
Staff are super friendly and willing to help with all queries! would definitely recommend :)
Tamara
5 months ago
Had the best experience with them. The staffs were very nice and warmly. We happened to had the late move in and didn’t realise it wasn’t 24 hours reception and we were locked out. One of the staffs Daniel had to drove 40 mins back to the store to let us in and still being extremely nice and helpful. It makes me realise they truly try their best to benefit all the customers. Amazing service and highly recommend if you are looking for storage unit in Manchester City Center!
Liam YEAH
5 months ago
Fantastic facility! Really appreciate the team Donna, Danny, Amber, Stefan and Callum!
HUSNAIN ARSHAD
5 months ago
The staff are absolutely lovely people. Also the price is great value for money. I used the place to put my stuff here as i was in between apartments. Worked out smoothly. They have a great facility.
Deepak Lawrence
5 months ago
Big Yellow customer service was fantastic each and every time. Very professional and efficient. Cheers 👍🏼
Sheena Spinks
5 months ago
Excellent service throughout from check in to checkout. Great location, easy access and parking.
Stephen Baxter
4 months ago
My company has been using Big yellow storage in Manchester for 3 years now. The staff are a very friendly and helpful. I would recommend using their services.
Darran Carter
3 months ago
Super easy to use, my stuff feels very safe
The smallest room is more than enough space for my massive bass amp, my desk and a ton of other stuff.
Lorenzo Leonard
3 months ago
Excellent service, it is a company where you can talk to people very quickly, no hash tags and numbers with robotic telecommunications you get real people! Danny and Stefan on reception are extremely professional, incredibly helpful and clear on all points. They take care of you and offer support and advice on the logistics of removals. I would definitely recommend them when moving home, business and for selling on line as it's a bright happy place. Thank you Sally
Sally - Sarah Margaret Titterington
1 month ago
The team is super friendly and provide excellent service. They'll answer any questions you have and make sure you get the best out of your storage. The storage is reasonably priced and flexible with a 7 days notice.
Bug thanks to Stefan for assisting me!
Safi Ammar
3 weeks ago
