Donna- after my online check in and quote Donna called me to go through the process and make sure I was aware of everything.
Stefan- I was so delighted by the courteous reception shown by Stefan when arriving at Big Yellow. As this was an emergency to have my things stored and it was my first time putting things into storage.
He explained everything to me in detail and reassured me that my stuff was going to be safe which put my mind at ease.
Both assistants made the process and visit easy and they were both so helpful and professional
I will definitely be using Big Yellow Storage again !
Alannah Sammon
1 month ago
Great on store team, friendly and always accommodating, clean facilities and easy location to find. Very unique beautiful look to the building and the ducks on the street were a nice surprise!
Simon T’e
1 month ago
Amber at the Deansgate Manchester branch went above and beyond to make sure our storage move in was as easy and stress-free as possible. Thanks so much for all the help, would definitely use again!
Krook Toshka
8 months ago
The staff is very helpful and friendly. Had a very good experience using this self storage. They even helped us utilise their half price off for the long term but for short term which was generous. Showed us the storage rooms so we could choose the right size and guided us on which size would be appropriate, didn’t try to sell you the biggest room there.
They also have fairly good security with passcode to prevent anyone from getting in. Gives you a little reassurance when storing anything valuable.
The trollies have edges to prevent your things from falling and being parked by the entrance was really useful as we didn’t have a big journey from van to storage room. The lifts were big enough too.
We were moving house and had a window in between moves which required the storage and we would’ve struggled without the big yellow self storage.
We even saw people use the storage rooms for their businesses which was interesting to see because I didn’t think of that use-case.
If I ever need to use them again, I definitely will.
Rubesha Ahmed
8 months ago
The team here are amazingly, so helpful and very informative. Stored here whilst travelling and couldn’t recommend them more :) Great facility, always clean and organised.
Merrin DRS
8 months ago
Stephan and George were brilliant from begining to end of the booking and check in process. They were extremely friendly and welcoming and made the whole process easy and pain free.
Glenn Martin
9 months ago
Used this facility whilst I was moving house from London. The guys at the front desk were very helpful and provided a very good service. There is loads of parking and trolleys available, storage units are clean and there is a large variety of sizes.
Ibi
9 months ago
Amber and Dan, both wonderful staff. Very helpful and cheery. Smooth process and lots of help on hand when I needed it
Al Musonzah
9 months ago
Big Yellow on New Elm Road is the best storage place I've ever found, clean, tidy and convenient to the city. Staff are so helpful and make all the processes very easy.
Secure facility, would recommend.
Helen Hates Peas
9 months ago
George was great at helping me check out ^^ really enjoyed my time at Big Yellow, the service and replies were all very punctual and professional. 100% recommend.
Selene Chiang
9 months ago
The Staff at BigYellow go above and beyond to help - Thank you all for your help today after a shocking delivery. Amber, Stefan and Danny you are all amazing thank you so much again.
Rachael Phelan
10 months ago
Lovely storage space. Daniel and the reception team were very helpful and friendly. Would definitely recommend to anyone who needs storage.
Aisha White
11 months ago
Great experience, George & Dan got everything sorted nice and quick and the place has everything I needed for storage for a couple of weeks. Would definitely recommend ?
Owen Westfield-Bell
11 months ago
Brillaint staff, very friendly and helpful. Easily accesable
Shannen Davison
1 year ago
As a removal company operating for nearly ten years, we've visited a lot of different storage units. Big Yellow is by far the cleanest, most secure and modern amongst them all. The many trollies provided are the most practical that we've used, and their huge loading bay is indoors! The fork lift driver is always readily available, and the lifts are capacious. I always recommend Big Yellow Manchester to our customers seeking storage because working there is quick, easy and dare I say - pleasurable :).
Nick Bolan
1 year ago
Raising the bar for excellent onboarding and customer service. Thank you Amber! I can't recommend this place enough.
Ian M
1 year ago
The person who checked me in was so lovely and it was really quick and easy.
Sam Buttery
1 year ago
Great service and facilities, clean and well maintained. Really happy with keeping my things here!
amber yasin
1 year ago
Stefan and George were so helpful! Very good self storage place in a convenient and accessible location. Good price and great staff
Emma George
1 year ago
Daniel was very kind and helpful, and clear explanations. He even showed me some good places to move in as I was looking for a new house at that time.
Thank you !!
HANA
1 year ago
Amazing service. Good storage facility. Clean and secure.
Khalidah Rozali
1 year ago
Great team and super-friendly staff! Easy accessibility, location and smooth movements of your goods. It also doesn’t cost as much as it may look due to the fancy facilities.
Yohanne Kidolezi
1 year ago
Very lovely staff. Daniel was very friendly and made the whole storage process easier to understand. He made sure I remember the rules and I confidently knew what to do when coming over. Really appreciate it and highly recommend!
Cheska
1 year ago
am very happy to have chosen Big Yellow Manchester. Facilities are outstanding and the customer service I received from Daniel and George was very professional and friendly.
Luis Rodriguez
1 year ago
Top banana.really good service at Every step. If every business in the UK was as good as this we'd be like Germany or Norway or one of those cool countries where things work and work well. Up the big yellow!!!
Chris Sowels
1 year ago
I want to thank Donna, Danny and Callum I had a crazy experience with the moving company and the movers and they had my back it was such a horrific situation but them being there was a blessing! Best team ever:)
M
1 year ago
Amazing service…safe, convenient and easily accessed. The staff are all wonderful…. Always polite, helpful and warm. Thank you Danny for an easy check in and out! Sure I will be back to use the storage again. Thanks
VICKIE JAMES
1 year ago
Amazing customer service, the initial phone call with Callum was very helpful. Room sizes were explained and at no point did they push me for a more expensive option, they actually told me I'd asked for too big a space. Check in process was very informative, they couldn't have done much more. I used the extended access hours as well and this was well explained and easy to use. Whenever I called I got straight through to an actual person on reception as well. Highly recommended.
Chris Solman
2 years ago
The team is super friendly and provide excellent service. They'll answer any questions you have and make sure you get the best out of your storage. The storage is reasonably priced and flexible with a 7 days notice.
Bug thanks to Stefan for assisting me!
Safi Ammar
2 years ago
Really friendly and helpful staff (both when booking and checking in), great purpose-made facility, we had a great experience with Big Yellow!
Daniel Taylor
2 years ago
Excellent service, it is a company where you can talk to people very quickly, no hash tags and numbers with robotic telecommunications you get real people! Danny and Stefan on reception are extremely professional, incredibly helpful and clear on all points. They take care of you and offer support and advice on the logistics of removals. I would definitely recommend them when moving home, business and for selling on line as it's a bright happy place. Thank you Sally
Sally - Sarah Margaret Titterington
2 years ago
Had such a lovely experience from Big Yellow Self Storage. Was travelling in and out of Manchester and stored my luggages there. 15sqft was plenty enough room for 8 luggages and 8 hand carries. Felt that all my items were safe and secured on the property! Can't recommend them enough. The staff during check-in and check-out were so lovely! Definitely coming back if I need extra storage.
Hazeemah Murad
2 years ago
My company has been using Big yellow storage in Manchester for 3 years now. The staff are a very friendly and helpful. I would recommend using their services.
Darran Carter
2 years ago
Super easy to use, my stuff feels very safe
The smallest room is more than enough space for my massive bass amp, my desk and a ton of other stuff.
Lorenzo Leonard
2 years ago
Excellent service throughout from check in to checkout. Great location, easy access and parking.
Stephen Baxter
2 years ago
Big Yellow customer service was fantastic each and every time. Very professional and efficient. Cheers ??
Sheena Spinks
2 years ago
The staff are absolutely lovely people. Also the price is great value for money. I used the place to put my stuff here as i was in between apartments. Worked out smoothly. They have a great facility.
Deepak Lawrence
2 years ago
Had the best experience with them. The staffs were very nice and warmly. We happened to had the late move in and didn’t realise it wasn’t 24 hours reception and we were locked out. One of the staffs Daniel had to drove 40 mins back to the store to let us in and still being extremely nice and helpful. It makes me realise they truly try their best to benefit all the customers. Amazing service and highly recommend if you are looking for storage unit in Manchester City Center!
Liam YEAH
2 years ago
Fantastic facility! Really appreciate the team Donna, Danny, Amber, Stefan and Callum!
HUSNAIN ARSHAD
2 years ago
Staff are super friendly and willing to help with all queries! would definitely recommend :)
Tamara
2 years ago
Nice location and storage. All bright, wide, sturdy and new
Manesh Mathews
2 years ago
Very nice staff, very helpful for the check in. Rooms are clean and everything is really straightforward on the arrival day. Highly secure system for entry/exit in to the storage area.
Marta PM
3 years ago
Very greedy money grabbing company - don't be fooled with the fancy website and all the customer care rubbish.
Big Yellow rip customers off worse than any other storage company out there, they try and increase your monthly payments every few months by more than 10%
Stay clear of this Company at all cost.
Stay clear of these thieving cowvoy
Kenny Mardenborough
3 years ago
Friendly staff, decent prices, clean facility and good security. Very happy to have used this to store my stuff
Alex Uzaizi
3 years ago
Very easy process from start to finish. The staff are very helpful and friendly. Stephan even remembered my name on my second visit. I would definitely recommend.
Linda Rust
3 years ago
From initial enquiry to putting my stuff in the unit it was seamless.
Adam Nutt
3 years ago
I had to store my belongings at the last minute and Donna was an absolute star. She was so helpful and really took a weight off my chest.
If there's anyone to store with in Manchester it's them great value and an easy to use system
Josh Stanley
3 years ago
Easy and efficient storage and the most wonderful customer service. Moving house and putting things in storage can be stressful but Donna and Daniel have been so helpful and kind throughout the whole process. Very pleasant experience and would recommend Big Yellow Storage to everyone, 5 stars.
Lea Steinstad
3 years ago
Fantastic facility and team! They were all incredibly helpful and the storage unit was clean and safe. Would highly recommend. Thank you Big Yellow Manchester!
James Monroe
3 years ago
I had a fantastic experience with them and if there’s any company you should store with it’s them. The person who helped me is called Callum and he honestly delivered the best customer service. He was patient and understanding. I experienced some delay with getting my storage boxes to their office and they were about to close. He waited for me and even checked on me to make sure I got there safe. Definitely a 10/10 experience. I got a 30% student discount as well :)
Wuraola Adetunmbi
3 years ago
Easy to find. Ample parking. Ample trollies for big and small goods (sofas fridges etc)
Catherine Kiio
3 years ago
Changed storage suppliers due to house move, and so glad I did. Everybody at Big Yellow Manchester went above and beyond, very friendly and always top quality service. Felt very secure storing with them!
Jack Bartley
3 years ago
I was helped by Danny, who was super friendly and explained everything I needed to know clearly. Great service and great staff!
Geri Topore
3 years ago
Great service! The team were friendly and Callum made the process so easy. The building is clean and modern and I knew my belongings would be secure. Definitely recommend.
Saj Khan
3 years ago
The staff are very nice and very hands on. I booked a month in advance and they offered me an amazing deal and have phoned me a few times to see if I had any questions and to make sure I knew how the process goes. Once getting there the staff were very helpful and funny! The storage locker was in an immaculate state and the whole process was a breeze! Thank you very much!
Isobel Blanksby
3 years ago
Was storing some things @ Big Yellow Storage whilst in the process of moving. Had some issues out of my control however Callum and Danny who were on reception were fantastic. They both made me feel really comfortable and were so supportive the whole process. They were perfect examples of excellent customer service and I will be using BYS again in the future because of this experience. Thank you so much again guys!
Z Won
3 years ago
Used Big Yellow to store our belongings for 3+ months while moving house. The staff are all very friendly and helpful. The unloading area is inside, everything seems very secure with pin codes linked to your storage room. They have good links with removal people which makes everything go smoothly. Highly recommend.
Tom Armitage
3 years ago
Biggest bunch of drama queens I have ever come across. I plugged my laptop in to one of their power sockets to update my inventory and they had an adult tantrum about it. They said it was "major" incident and used it as an excuse to remove my extended hours access. Along other crimes against humanity like using their toilet too often and taking a nap while parked in their car park. After that I left. If you want a professional service look elsewhere. Lock n Store is a good place to start.
James Smith
3 years ago
Absolutely brilliant service, all of the staff were lovely and polite and helpful, the unit was easy to access and had the added bonus of making me feel like a secret agent typing in access codes and stuff. All seemed clean and covid-friendly. Would really recommend if you're looking for storage!
Joss Hordern
4 years ago
Started storing with Yellow last week, needed a whole house's worth stored for 6 months and the whole process was so easy and smooth. The room was clean, covered and there are big trolleys which make everything easy. The staff were lovely, security is good and I feel so much more at ease knowing I don't need to worry about my possessions. Whole moving day could have gone very differently had I gone with another company!
courtney gallagher
4 years ago
A very bright and ultra modern, which made me think it would be expensive but I was wrong. The team running the place are really friendly and helpful, they offered me a great deal on storage even though I only needed it short term for a house move, also a great discount on a moving pack which had everything I needed from cardboard boxes, tape gun, bubble wrap to marker pen.
Paul Liddell
4 years ago
Really really helpful staff, very flexible rules for storage, very quick responses to inquiries and actions taken. Very transparent prices and overall just an amazingly positive experience.
If all companies had customer service like this, we'd live in a great world.
bernardas tenys
4 years ago
Super friendly staff with very reasonable introductory rates. Sizes of units ranging from tiny to huge, cancel anytime with just 1 weeks notice! We used big yellow in between moving house, and Stefan, Donna, and Danny made the whole process super easy and seamless.
Plenty of Trollies/dolly carts/hand carts available to easily move your bits in/out of storage.
They are Proof that storing all your earthly possessions in a lock up in between house moves ain’t so bad after all.
Jo Macdonald
4 years ago
Wow this has to be one of the best self storage places I've ever used.
*Danny and the team at reception are extremely helpful.
*Phones and desks are always manned.
*Parking to off load your goods is indoor.
*Secure key pad access to unlock alarm for storage.
*Secure keypad to call lifts.
*Flat bed trolley and hand pump lifts free to use.
*The storage is immaculately clean.
*We got additional insurance on our goods due to the value.
We have had goods delivered too the storage.
All in all its been such a great experience our goods are still being held there will update again once we collect to finish off the review.
Zaheer Mirza
5 years ago
