Called to get a replacement sim card for one lost. Service slow. Staff wouldn't accept my ID as it was an expired driving licence despite it having my photo and address. When I suggested removing all my business from EE the response was "ok" from the shop manager. This same manager had told my wife the previous day that he had been brought in to the position to improve the customer experience in the outlet as it had slipped below the standard expected by EE. I'm surprised the shop is still open with such appalling customer service. I then left my wife in the shop whilst leaving stating that this is flipping ridiculous. The staff then told my wife that as I had used obscene language I was not welcome to return to the store. I eventually replaced the sim card over the phone using the 150 service where I was treated politely and as a valued customer.
Alan Crozier
1 month ago
Absolutely shocking service. No help whatsoever, quoted prices by colleagues and then change their mind. Manager did absolutely nothing in return to satisfy customers. Waste hours of time in the shop. Do not recommend
Lauren
6 months ago
What a bunch of utterly inept and absolutely useless cockwombles.
Jonathan Dixon-Burrows
8 months ago
Kind and helpful staff
Susan Kennedy
9 months ago
Great staff and very helpful
Anthony Atkinson
10 months ago
Helpful friendly staff
Wendy Morrison
1 year ago
Popped in to look at early upgrade. Got fantastic advice from Josh who told us to wait until June for a better deal.
Can't beat service like that 👍
Carl
1 year ago
Great friendly service
DEBRA TILSON
1 year ago
They was very helpful the assistant couldn't do enough to help me
Doreen Pindar
1 year ago
Great service. Friendly and knowledgeable 👍🏻👍🏻👍🏻
Marc Hill
1 year ago
Experienced great service.
Martin Topping
1 year ago
Good service and very friendly
Karen Robberts
1 year ago
Visited EE in leigh today exceptional service wouldnt consider any other provider .
Debra Yeates
2 years ago
Very knowledgeable friendly staff, great atmosphere in store.
Michelle Bulmer
2 years ago
This store is just dreadful the staff only take pride in there sales and not the customer signed up of a phone and a had problem the day after sent me another shop and cost me 40 quid to sort it
Arthur Johnson
2 years ago
The staff are very Co operative and cannot do enough to make you feel welcome and are very up to date with problems also very virus frendly
Geoffrey Richardson
2 years ago
Good mobile phone shop staff good
Jean Hitchen
3 years ago
Visited today and met leonna.She was pretty friendly and gracious,lovely lady.Excellent service ,great shop.
Ian Aldridge
3 years ago
As phone shops go it's not bad, but make up your mind what you want before you go in, otherwise the pressure selling would result in you getting something that doesn't meet your needs.
Paul Divall-Simmons
4 years ago
Yesterday popped into store for advice on renewing my contract and upgrade to wi fi Aaron is extremely helpful, fun and polite.He has helped me on numerous occasions when my phone decided not to work properly. Highly recommended.
Dawn Grundy
Dawn Grundy
5 years ago
Fantastic shop, I have been in there on numerous occassions and the staff are brilliant! They set me up with my home wifi and phone for less then half I was paying with talk talk.
Thank you guys you deserve this review
