Halfords

Placed an order for my daughter for collection on Friday. Arrived at 19.54 to find shutters halfway down. OK we were close to closing time but we could have collected our order and been gone with 5 minutes to spare. Staff refused entry and we could not collect her order. The three members of staff then left the store - again before 20:00. Messaged Halfords on Facebook - no reply. Photos and order number available if anyone at Halfords is interested.

ian daintith

2 months ago

Went in for a dashcam fitting, told during the booking that the front and rear can be fitted same day. Went there on the day and told the booking was only for the front camera. So got provided a free booking in a few weeks time for the rear to be fitted when it should have been done with the front the same day. Zero consideration taken over the fact I have to trek from Bolton due my local store not having anyone available to do the fitting there and the amount of fuel and time wasted to get there. Appalling service.

0reNForge Games

2 months ago

Visited today to collect and have demonstration of fitting of car seat for grandson. Scott was far from welcoming and looked annoyed at having to go find it. He said demo hadn't been requested with order and we explained that it had been done and ordered by our daughter in law. Besides Halfords website encourages to call at any time to get checked! With some reluctance he began to unpack seat but said if we weren't parked right outside they wouldn't do it. We went to move car nearer and on return he didn't even acknowledge us, continued messing with seat and finally said didn't know how to put headrest down and simply shrugged. My partner politely told him this wasn't the service we expected so he called the manager. The manager was more amenable explaining that the seat ordered was from a 3rd party supplier for which they don't train anyone to fit or demonstrate. Please be aware of this as there is NO mention of this on Halfords website. The manager did help us as had some experience from his own child's seat. Without his assistance our experience would have rated zero!!

Jacqui Cook

3 months ago

Extremely shockingly bad service. Website confirms stock availability but we couldn't find it on the shelf so asked for help. 4 people stood behind the till, no acknowledgement whatsoever, no hello. Husband ask for assistance and basically said very rudely down the aisle we just walked from. Not even bothered to check the system for stock availability. Not surprised it wasn't busy as your staff are so rude and practically turning staff away.

M L

3 months ago

I ordered online which was simple and quick, however the service when in the store was appalling. The lad on the till was serving someone before me and could not have been any less engaging with them. When it was my turn to be served, i said it was click and collect, I never got a ‘hello’, just ‘what is it’, he then scanned the product put it on the counter and that was that. No eye contact nor goodbye. Now i don't expect to be pandered to, but simple manners costs nothing. Very poor indeed.

christopher peacock

3 months ago

Really nice staff especially Scott who helped me and my 10 year son select a new bike. His knowledge and advice really guided us to pick the right bike for him. Thanks Scott credit to this store 😁

becky Leech

5 months ago

I placed my order of 4 wheel Trims on line on the 8th April, I was received an email my order wouod be ready to collect from the 10th and would receive an email & text message when it was ready to collect, this i checked daily, the status never changed to "ready to collect" so I decided to go down to the store today 15th and found it was there!!.. I gave one star for the curtious assistant who served me but I will never use this service again 👎

Carole Brazier

5 months ago

My daughter came to have her bars fitted for a roof box 2 days on the run still wrong size she has paid for this on the channel tunnel extra not good 😡

Nicola Hulse

5 months ago

Order a child's bike on line. Took money from my bank but order never went through. Went on live chat, after a brief conversation they hung up on me. Messaged on email to say someone would be in touch. Got a phone call from a manager 2 days later saying I needed to re-order which he did on the phone. Said I needed to wait 5 days to collect the bike as we required it to be built but was in store already.then he said he would email me details over. Never arrived. They were actually sent by complete coincidence to my daughter who had a completely different email address. Said I could use my blue light card discount in store to be told it wasn't working in store when I collected the bike. Would never order from them again.

Sue Whittle

5 months ago

My experience was really bad as the young lad who attempted to replace the head light bulb had Absolutely no idea what he was doing. He started of snapping Three of the four plastic push in grommets that hold the cover over the front of my car's radiator and then he couldn't remove the headlamp from the car because he didn't have a clue what to Undo first so at that point I took out my own headlamp for him . Putting the headlamp back in was just as painful to watch he didn't even know where the screws had to go properly. So at the end of it all I've ended up with three broken grommets and at my disbelief he's even put the bulb in incorrectly

Ian Schofield

8 months ago

My order was cancelled, no refund has been issued. After contacting Halfords I was informed my item has been reordered. I have not received anything. I've spoken to the live chat on 2 separate occasions with no positive outcome at all. After a further call to Halfords I was put in touch with the store who advised they could reorder the product or give me a refund which I asked for. Refund was received promptly but it was so much hassle I won't bother ordering online from them again.

Beverley Austin

8 months ago

Bought a car seat and asked for a free car seat demo. The seat itself is great but the demo left a lot to be desired. I was stood on the busy car park with my 9 month old in the middle of December for over 45 minutes. 3 Halfords employees later and the seat was finally in, but no one was able to explain to me how to move the seat back so I could actually fit my baby in it. I had to lie her on the back seat whilst I wrestled with my old isofix which I had taken out so they could get in the back, get it fitted back in the car so I could get home with her safely in her old seat. My partner then had to read the instructions and fit the seat properly before we could try it out.

Sophie

9 months ago

Poor service. Paid for the weFit service for 2 headlight bulbs. After 2 hours I was told they can’t fit them as they’re not “trained” but we can come back in the week for the “expert” to do it. After 2 hours of waiting round, I got nothing but a damaged bumper. Complaint logged. Take your car elsewhere.

Ryan Scarzy

9 months ago

Bought a new battery on 21/11/22 put it on charge for 24hrs with an intelligent charger to make sure battery was fully uo scatch didn't turn car over as I thought it should. So put back on charge until full charged started car again was just as bad. So before I took it back I tried again only to find the battery completely flat. I took the battery back today 28/11/22 only to be told we got another problem battery, and I can't swap the battery I had to go back put back on charge for 12 hrs then test it again this is only going to be the same as before The manager was robotic stuck on the lines there's obviously a problem with some batteries instead of letting me swap for another battery I'm treated like a person who knows nothing but the thing is I do and unlike the robot manager. If I could have given no stars I would and this is the last time I spend a penny in a store that's treats its customer the way I was today

Carl Jolliffe

9 months ago

I called in to get some engine coolant for my car - I was assisted by Scott who was really helpful and directed me to the correct product that I needed. Scott also set me up with a Halfords card and got me £5.00 off my bill, and informed me of other offers available. He made the process very easy and I will definitely be returning to this store.

Chloe McDonough

10 months ago

Excellent help, demonstrate and customer service. The young lady is a shining example to what real service is. Term member ending 7239. I’m terrible at remembering names otherwise it would be mentioned. She was above and beyond. I would recommend the store and will be returning.

Cherril Perkins

10 months ago

Great bulb fitting service today provided by Jamie and Melissa. Two very helpful and knowledgeable young ladies. Very happy to recommend and will be using again.

lisa jb

10 months ago

My issue is with Halfotds Internet and Web chat. My order was due on Friday by 4pm. No text or email to say my item was ready for collection. On Sunday I used Halfords Webchat. This could not tell me where my item was. I was given a reference number and was told someone from the shop would contact me. By 11:45hrs on Monday no contact by text, mail or phone call so I decided to walk to the shop to see what was happening. Apparently my item had arrived on Friday as scheduled. The member of staff who served me was very friendly and apologised for what had happened. The price for the item I ordered was cheaper than any other provider. Would have got 5 stars had I been informed that my item had arrived.

Terry Hooper

11 months ago

Went here to have a media system fitter and was greeted by the ‘manager’ who said they don’t have any fitters despite being told they did by another member of staff. Halfords booking system allows you to book and then you drive there and can’t have it fitted. Highly suggest the ‘manager’ attends some customer service training and understands how to treat customers.

Tom McQueeney

1 year ago

Halfords is definitely trying to compete with online only shops these days. Prices are competitive and they stock some very good quality products under own brands (bike locks, socket sets, trolley jack, electric cool boxes.

Rafal Mikos

1 year ago

Just called in today thinking they open at 9am like it says on their website and on the signs outside the store. On 9am a girl pushes the door to be ajar and says we've been open since 8am!!I said about the website and signs and just said they need updating. I'd been sat in the car park like someone else had for 15 minutes to get in and out. I then paid in cash for the items and no money in the till to give me change so another 10 minutes waiting. This is why people shop online and Halfords you need to sort your opening hours out!!!

lee ashburner

1 year ago

Great customer service from Neil Stout! I have an old bike, in generally good condition as hardly been used. I want to donate it to a Ukrainian refugee family but needs a bit of attention. Nothing was too much trouble for Neil who carried the (heavy) bike from and back to my car, and tried his best to fix it there and then. And always with a smile. Thank you, Neil! Alan B

Alan Brown

1 year ago

I came to Halfords in Leigh this evening, to enquire how much it would be to have an indicator bulb fitted and the lad who served me, and then fitted the bulb (Josh), was very polite and very professional and gave very good customer service, like nothing was too much trouble for him. Every time I have attended Halfords in Leigh, I find that all the staff are helpful and knowledgeable in their area of sales. Nice one Halfords Leigh 👍🏻

Mick Wren

1 year ago

Today I had amazing service from Jane and Alan... They went above and beyond... Especially Alan... Great customer service skills you two. Thank you so much... Love my steering wheel lock... 🤗😁😁

Kat Chapman

1 year ago

Fantastic experience at Leigh Halfords today chiding my daughters first bike. Friendly staff Andy and co worker helped us to decide on the perfect bike, then went to help further by trying to trace the bike we wanted, then had nothing but patience as my daughter changed her mind! Very happy and recommend this store 100% thank you! We visited today (Saturday) at 5pm :)

Lisa Pilkington

1 year ago

Took advantage of the Halfords Bike Exchange, was given very fair price ( much easier than private sale). Looked at options to upgrade, was served by Melissa, she was very knowledgeable and extremely helpful, giving me good advice and tips to help me choose the right bike for my needs. Would certainly recommend to others.

Gail Hill

1 year ago

Josh was an nice, funny, friendly, and really really helpful. I bought my new bike there, and he gave me tips on how to maintain my buke and if needed i could come in for servicing with a simple not to costly purchase Had a good long chat with him 😂 was quite entertaining

Eugene Dada

1 year ago

Great shopping experience. Melissa was very knowledgeable about the products I was enquiring about and answered all my questions. She was friendly and extremely helpful. Would definitely recommend for any tech purchases. Good price and the fitting was superb as well.

David Croft

1 year ago

Visited for a bulb to be fitted to my car. All staff I encountered were friendly, helpful and knowledgeable. Fitted the bulb quickly and was definitely worth the small fee, I'd looked on YouTube and above my limited abilities.

Carole Phillips

1 year ago

Had s sudden and urgent need for a car seat! It has been many years since I made such a purchase. Halfords have a fantastic range. I was especially impressed with the help I recieved from the staff. A big thank you to Rebecca for guiding and advising me . A great help indeed. Thank you .

Tin Man

1 year ago

Darryl, Connor and Josh upstairs in the bike dept were awesome, friendly, super knowledgeable and really really helpful. We bought 3 bikes, accessories and a few extras. As novice cyclists, they got us kitted out and on the road. Nothing too much trouble! Thanks guys really appreciated your service. 👍👍👍

Umesh Kant

1 year ago

Popped in to Halfords, Leigh to price up my windscreen wipers, I got one but didn't think they had the other, as my wipers are different sizes. The gentleman cashier was surprised when I told him and searched on his computer for the correct size, even coming out to measure the wiper on my car. He was so patient, knowledgeable and kind, even fitting them before I realised how he'd done it. Superb customer service, it's not the first time I've had good service from this store and would highly recommend.

Eric Lowe

1 year ago

Booked a bicycle tyre repair for tomorrow and dropped the bike in tonight to leave it, but Connor offered to do the repair then and there. He's a star. Helpful, polite, knowledgeable. Very pleased with the service. Thank you Connor.

Deborah Bidgood

1 year ago

I have purchased my grandsons police bike .the staff member that took my order was experienced had time to explain and look for products that were not on the shelf. There was no pushy sales pitch which was good . He asked what I was looking for and dealt with my purchase and pick up date efficiently. Thsnkyou and Merry Christmas,

Amanda Taylor

1 year ago

After visiting the Leigh Store to have a car seat fitted, I just wanted to say a huge thank you to the young lady who served me. She was efficient and extremely patient too, a credit to Halfords. I think it is a great idea to sell AND fit the said item. Thank you. 😊

Margaret Elsden

1 year ago

Really approachable and friendly staff. They asked when I looked lost if I needed anything, and asked what I needed the item for (an art project) so that they could recommend anything that would work better.

Kayleigh Robinson (KaylynX)

1 year ago

From placing my order online to collection of my new bike the process was trouble free. They kept me updated of the progress of the bike and sent me two reminders so I wouldn't forget the collection timeslot. The bike was in perfect condition and thoroughly checked over, and they even fitted some accessories that I bought to go on the bike. The staff at the Leigh, Greater Manchester branch were superb. Gary and Conner were exceptional, very polite and very knowledgeable, also Conner took the bike and put it in my car. All in all a great service by people who really care about their customers and a very pleasurable buying experience, so much so that I've already ordered a new bike for my wife. Thanks Halfords of Leigh.

John b UK

1 year ago

Staff always helpful and friendly. The store often has useful offers on car care products. Easy parking.

Eddie Foster

1 year ago

Had the 10 point winter check done today by Dan at the Leigh store. Fabulous service. Very knowledgeable and explained everything. Then went into store to purchase phone holder and other items. Dan was very helpful and took time to show me different types so i had all the info needed to make my purchases. Thank you Dan. I will be back soon for the in car camera and set up.

Lynn Groves

1 year ago

Great friendly professional service from the staff. No waiting or messing around I was greeted at the door and accompanied throughout my time in the store and supported whilst buying accessories for the new bike I'd bought online and was collecting from store

Rachel Buxton

1 year ago

Knowledgable, friendly staff, my dog was welcomed which is nice for once. Always a clean, bright store. Would definitely recommend, great product range, viewed products online the day before, went to store and located then straight away.

Natasha Broadley

2 years ago

After some research we decided to look at one of the e-bikes in Halfords. We were served by Connor who was very helpful and knowledgeable. After a short discussion and a quick test ride we decided to go for a Carreera folding bike. Perfect for us. And really pleased it would be available in just a week. Great service, very happy.

Jon

2 years ago

Many thanks to Connor! Lovely, helpful and a great staff. He solve the problem quickly, we don't need to spend a lot of time with our shopping. xxx

Nuti Ele

2 years ago

The lady who helped me choose a new car seat and fitted it for me provided excellent customer service and was super friendly towards myself and my child. She was very helpful.

Tiana Lowe

2 years ago

I booked my two sons bikes in for a health check and Daryl was over and above helpful with getting the repairs and replacement tires done quickly for us. He kept in touch with me over the next day to let me know what work needed doing and how much it would be. I was called the next day by Connor to come and pick up the bikes and again he was so helpful and friendly. I will definitely come back as the service from both employees was excellent. Thanks so much!!

Claire Harrington

2 years ago

What a wonderful team. A young girl at the store ensure that my roof bars and box were fitted in time for our UK honeymoon. She went above and beyond to chase UK depot's to get the parts we needed and to the Leigh branch on time. She installed the roof bars and box and ensured to get it quality assured and demonstrated the product really well too. A really helpful member of staff that clearly cares about her job and providing an outstanding service. I will use this store again.

Solidworks Station

2 years ago

Friendly, efficient and helpful staff. I had an item to return and wanted to purchase something else, both elements of the transaction were dealt with speedily and knowledgeably by a very helpful young man.

Helen & Peter S

2 years ago

Always very efficient, friendly, knowledgeable, and helpful. They always have time to answer any questions you might have. And, if they are not sure of the answer, they will take time to attempt to find the answer. You never feel you are a nuisance, good quality service at all times.

Joseph Cronshaw

2 years ago

CONNOR is absolutely brilliant! Took his time to deal with queries and was patient with my daft questions! He is knowledgeable, skilled and professional. He did a fantastic job in a great time. THANKS very much Connor. You give Halfords a good name…a brilliant ambassador for them. Cheers mate!

Colin Wong

2 years ago

Ordered a child car seat for collection. This was from the Leigh store. Welcoming friendly staff and quick service. Good parking though the road layout to the car park is a little complex for first time visitors. Would give a 4.5 because of this.

Kay Evans

2 years ago

A very good store. Staff were eager to rectify a problem I had with an online order. It was sorted whilst I was in there. Staff helped me move my order to the car as well. Will definitely use again. We'll done

SHIFTY

2 years ago

Got my bike assessed and serviced at the Store. Great staff in bike department. Very friendly and knowledgeable. When I collected the bike I had my young son with me so a staff member offered to carry my downstairs and out of the store to my car. Excellent service. Bike looks and feels much better now.

James Perry

2 years ago

Dropped my old bike off for a gold service and upgrade on certain parts, lads on the bike department are great. Knowledgeable, friendly and from what I saw hard working, special mention to Michael who carried out the work on my bike 👍Top Guy

Mike Nuttall

2 years ago

Very helpful and knowledgeable. Went beyond serving me and carried the new battery to my car as I could not. Very much appreciated.

Paul Jenkinson

2 years ago

A very helpful member of staff carried my jack and oil to my van because I had my hands full. Great customer service! 🤘🏼

Tim “The Verminator” Bolton

2 years ago

I ordered a satnav which I wanted fitting. I found the process very easy The fitting was completed so well after the assistant had disinfected my car. The payment process was very simple too

Graham Hall

2 years ago