Myself, my daughter and two grandsons, visited the Disney Newport bay hotel in Paris. This was a package deal booked through hays travel agency. Our visit was from the 28th August until the 1st September. On the 30th August my 9 year old grandson had a cassette, containing 24 games for his Nintendo switch was stolen from our room.
While I understand that this is not the fault of hays travel agency, I could kick myself, for not researching the Newport bay hotel before I booked. Researching a holiday is something I always do, unfortunately I trusted the travel agency offering this particular hotel in a package deal. (Surely they vet the hotels they recommend)
Imagine my horror, when I looked at the reviews when I got home. 436 terrible reviews, 617 poor reviews and 1,463 average reviews. So this is a total of 2,463 average and below reviews!! I have asked Hays travel to answer this question, however despite sending 2 emails I have as yet not received a reply to this question, only an email saying that they have contacted Disney directly, who have said it can take up to 11 weeks to reply! (Good luck with that though, I have emailed Disney twice and still not received a reply. Please if anyone reads to the bottom of this email (sorry for the length) DO NOT book the the Newport bay hotel. We paid nearly £3.500 for a dream holiday! Our abiding memory is of a little boy, totally distraught at the loss of his games
catherine hull
10 months ago
Had an unreal experience with a young lady named Sophie. Booked many holidays with her, 10/10 experience every time, so helpful when I need to amend my booking. Highly recommend Sophie!! :)
samantha buer
10 months ago
Very helpful made sure we all got home OK
Donna Parr
1 year ago
Booked a holiday today a lovely lady called Joanne helped us, she was fantastic, friendly, not at all pushy, and extremely helpful
Will definitely be booking with Hays again,
Joanne is clearly a fantastic employee and Hays should be lucky to have her on their team
Caroline Newton
1 year ago
Booked our holiday to bulgaria for the 26th may back in august 2022... lady called joanne processed it all for us and she was AMAZING lady needs a raise she went the extra mile big time
Katie Elisse
1 year ago
Good information good price Katie also good well-informed about Greece
Les
1 year ago
Went on today to book a holiday which l had enquired about to Kelly previously on the phone. Joanne dealt with me and was so helpful and efficient. Will definitely go back. Very pleasant experience. Thank you Joanne.
Rosemary Coop
1 year ago
Great travel agency, staff really friendly and couldn't do enough for us.
Jason Clough
1 year ago
Staff are fabulous nothing to much trouble. Book local let's keep this place open
John Beckett
2 years ago
Staff very helpful, explained the money card very well, will certanly use Hays travel again.
derrick ainscow
2 years ago
Joanne and the team at Hays Leigh have been incredibly helpful. 👍
Andi Briggs
2 years ago
I took out a travel card because I was cruising through numerous countries but as soon as I tried to use it it was declined so I tried the App completely useless then I rang the strangely named “help line” after inputting my name, card number, date of birth etc etc etc then having them all read back to me then having to press numerous keys to confirm all my details I was told the balance of my account, I know the balance so it gave me lots of other useless information then, FINALLY, I was put through to the call centre in God knows what country where they hung up!
A Wiganer
2 years ago
As always great friendly service
Steven Davies
2 years ago
Craig Wilson
2 years ago
Sheldon Jones
2 years ago
Ladi Snow
2 years ago
I have done a lot of travelling over the years have never had such bad treatment from a travel agent it's been unbelievable could have lost our holiday have been ignored and lied to avoid this place I will be reporting it to there head office AVOID
Gwen Butterworth
2 years ago
K L
3 years ago
The staff here are incredible. We spent nearly 3 hours with them to rescue a honeymoon for my daughter after Boris put Turkey on the no travel list. They sorted a great hotel in Greece, they wouldn't quit till it was all sorted.
P BH (Bazzer)
3 years ago
i am so grateful to joanne for finding me and my sister a holiday in sol arona tenerife she was most helpful she went out of her way to find us the best deal she could and i cannot thank her enough for all her help and rate her a five star
