Excellent stay with lovely staff and lovely comfy beds to sleep on and everything u need in ur room and there a gym to use in the price and breakfast very good and there a bar and restaurant open til late and we didn't arrive til about 10pm and it was still open.
Carrie Dennis
2 months ago
Great staff, great reception. Rooms good quality though heating a little noisy. Large parking area, and handy pub and supermarket nearby.
Clive Matthews
4 months ago
A clean and modern hotel with ample free parking and good links to access from the motorway.
Check in was friendly and efficient and I was in my room within 10 minutes of entering the hotel.
The room was spacious, modern and had everything I needed for my stay.
The Wi-Fi was stable, fast and free of charge.
I ordered food from the restaurant which was served within 10 minutes of ordering.
Christopher Lewis
6 months ago
Very professional looking hotel, conveniently placed near Leigh Sports Village Stadium, so good for businesses that hold conferences there as well as visiting fans on match days (I stayed for Leigh v St Helens and hotel was buzzing with St Helens fans). The breakfast was a self serve buffet and every item available was very nice. However, the flaws with my stay came with the room, which is more than half of your hotel experience. Firstly, there was no telephone in the room to ring up reception, you'd think there would be in this type of hotel and I recall seeing room phones in another Holiday Inn Express hotel. Secondly the sink in my bathroom was clogged and the plug seemed to be jammed, so I went down and reported this to the receptionist on duty, she told me she would get a maintenance person to come to my room and look at it. Midnight, and still no visit from maintenance person. I brushed my teeth in the bath, went to bed and reported it again in the morning as I checked out to a different receptionist, this one seeming more productive. Has the potential to be great value for money if the rooms were maintained properly.
Pingu the Penguin
7 months ago
Fantastic!!
Lovely clean hotel, nice hot shower, toiletries provided!!
Comfortable beds, tasty extensive breakfast!!
Excellent location
Staff......wow......Alex went above and beyond to help me out with a secret decoration of my son's room, Taylor needs mention too as she was just as fab!!
Would definitely return without a doubt!!!
Paula Clarke
7 months ago
Great location.
Friendly staff, smooth check in. Complimentary breakfast was vast, well cooked and presented. Very tasty. Cereals, full English, fruit, yoghurt, teas, coffees, juices. Cakes. Couldn't fault it. Definately recommend this hotel, value for money.
Angie Haigh
7 months ago
Upon entering the hotel, I discovered the room was disgusting. It hadn’t been cleaned properly at all—there was dried toothpaste still in the sink, feces stains on the settee, a dead bug on the windowsill, a dirty tea tray, dust all over the lamp, and the skirting board looked like it hadn’t been cleaned in months. The bathroom was also in very poor condition.
I went down to reception and informed the duty manager, who apologized and assured me she would get me another room, which she would inspect herself.
The new room, which had supposedly been inspected, had a broken light switch that, from an electrical standpoint, should have been condemned. There were also tea stains on the drawer, and the chair had feces stains.
I contacted IHG customer services upon entering the second room and sent photos, etc., to be told that someone from the hotel management team would contact me within the next few hours.
In order to complete some work, I placed a towel on the chair, but I decided not to eat in the hotel due to the disgusting state of the rooms.
No one contacted me that evening, so the following morning I decided against risking the breakfast. I checked out and informed the duty manager that I was expecting someone from the management team to contact me.
Four days later, I contacted IHG customer services again. They informed me that the hotel had tried to contact me at 7:24 a.m. the morning I checked out and had left a message.
I explained that I hadn’t received a call and asked if they thought it was appropriate to contact customers at 7:24 a.m. regarding complaints. They agreed that it was an inappropriate time to call.
Later, I received an email from Heather. In her email, she apologized, claimed she had tried to contact me but couldn’t get through, and thanked me for my understanding.
Unfortunately, I then had the misfortune of speaking to Heather on the phone. She believes 07:24 is a perfectly reasonable time.
After this conversation, I began to understand why the hotel was so dirty. When the person investigating complaints doesn’t even ask for photos before issuing a response, how can the hotel make the necessary improvements?
During the phone call, Heather was rude and asked for the photos so she could reopen the complaint.
So, Heather, here they are!
Jason Dobson
7 months ago
This hotel is stunning. The customer service is on point,the rooms were immaculate and the complimentary breakfast was decent.
Only gripe i had was the pillows! For me they weren't comfy! Im really fussy when it comes to pillows.
Sarah Anderson
8 months ago
Hosted my mother’s funeral reception and we stayed for a couple of days. Ashleigh and her colleagues were incredibly helpful, professional and friendly. Rooms were a nice size, good temperature and had comfortable beds. Food
was good quality and good value. Parking was easy and free. Expectations were consistently exceeded and the function room was beautiful with a good outdoor space.
Jim T
9 months ago
We had our 50th wedding anniversary party in the fireside lounge.
From booking the room, buffet and drinks with Ashleigh everything was perfect.
On the night Janice and Tracey went above and beyond to make the evening perfect.
Paula Andrews
10 months ago
It is always a pleasure to return to the Holiday Inn Express at Leigh Sports Village.
Another fabulous stop over and once again, the staff were excellent; helpful and informative.
Whether your stay is overnight or for a much longer period, I highly recommend the Holiday Inn Express at Leigh Sports Village.
Garrington T Jones
10 months ago
We stayed at this hotel whilst on a Caledonian weekend trip and it was fab all the staff were friendly, food was nice and it was a lovely location! Also perfect for any fans travelling to Leigh leopards stadium! The hotel manager went above and beyond adding a little touch to the room for my mums 70th birthday which made her day! Thanks again to Ashleigh x
Sam Drury
11 months ago
A little bit dearer than I normally pay for a hotel but it was near to the location I needed. Very pleasant staff and a good self serve breakfast which was in on the price. The hotel was clean, modern but I think the friendly staff made it even better.
Tracy McConnell
11 months ago
This is a hotel near the Manchester /Bolton area. For appointments in this region, the hotel was selected for good and fast access.
The room I had was clean and well equipped with all the needed facilities. The strange thing was that there were no towels in my room. I had to ask the reception to get me such.
Bottomline is a good hotel with good access to the mentioned area . Also, only 30 minutes away from Manchester Airport.
Sc. U
1 year ago
Stayed there recently. As a Platinum Elite member of IHG group I spend a huge amount of money in Holiday inns in the UK each year. Most hotels upgrade you if possible, don't require a credit cards on check in etc. Here first thing they want is a £50 deposit which only tells me that they don't trust you. After some discussion I paid it. I had no choice. When i left the following day the receptionist advised me that it would be refunded by the end of the day. It wasn't. After asking the hotel 2 days later I was told 12hrs to 3 days for the refund. Now on the 4th day and nothing. Called the bank and they said 10 to 12 days. Utterly disgracefully. Never will I use this hotel again.
Phil Wilkinson
1 year ago
This has to be the worst IHG stay I have had. I was not allowed to check in unless I paid £50 extra as a deposit if we wanted anything from the bar. I said we would not be having any food or drink so why do I need to pay it. It’s compulsory. I would not have been allowed to stay if I had not paid it. As a platinum IHG member who should be offered points or drinks vouchers (they would only give one drink voucher , there was 2 of us, which is not the norm in any other organised IHG hotel I have stayed in )Alex the manager was having none of it. The room was £135 , took £185 off my card. Not very clean cracked floor tiles In The bathroom . Headboard dirty , sink dirty, Will not stay at this hotel again.
Louise Williams
1 year ago
The hotel is affordable and on the surface looks fine, but lots of things need improving. The room was fine but with a very firm bed - it’s no Premier Inn bed. If you have back issues it may be better to find a Premier Inn. If you don’t like noise, this could be a problem. The room doors slam extremely loudly. There was a door to an adjoining room and the neighbours could be heard laughing at 11:30 and through the night. The hotel did not seem to be full, so why were we in a room with an adjoining door?
Then there is breakfast. Either there are forks and spoons but no knives, knives and little spoons but no forks or big spoons. Everyone had to wait for something, which should just be there. We arrived to find bacon and scrambled eggs but no beans, sausage or hash browns. By the time these arrived the egg was cold. Etc. I’ve stayed three or four times here now and same issue each time. The breakfast service has staff chasing their tails, probably because of inadequate staffing.
The bar is ok except for the very harsh lighting (spot lights). Why any architect would think this creates a relaxing atmosphere, I don’t know. It wasn’t relaxing so we didn’t stay. A small thing, but just lack of attention to detail in designing a hotel.
Overall, there is little choice in Leigh and the hotel rates are affordable but some things could and should be improved. Most things aren’t the fault of any staff and there would be nothing they can do about it.
For the price, it is good value. But I’d rather spend a bit more for something better - bed comfort and noise is extremely important.
If these were addressed I would give it another go and cope with the breakfast lottery.
Steven Shorrock
1 year ago
Great value. Bar and restaurant good..Nice food. Couldn't use the heating in the room as it was very noisy but there was a mobile heater in there to plug in (so imagine this was an existing problem). A few cobwebs about but clean enough. My husband did said there was a musty smell on his corner side of the bed.Good shower and bath.
The front of the building badly needs a clean..it looks sparkly white adverts but in reality is green with algae...not a good impression on arrival and a shame as once through the doors the decor is good.
There is a supermarket on the site and pub nearby.. useful to have if needed.
Kim Wardle
1 year ago
Lovely place, quite roomy, and the English breakfast is sumptuous. It's the best breakfast I have ever eaten. I love every taste of it.
Okpara Okechukwu
1 year ago
At check-in I was told a security deposit of £100 had to be taken from my account...I had not budgeted for this excessive amount which in turn completely overshadowed the whole stay. After communication with the hotel manager and administrator, its clear that factors like room type, length of stay etc determine this deposit so would advise anyone thinking of staying here should check with the hotel so you don't get a shock like I did as this sounds like it could change.
I hope the hotel improves the communication and transparency of charges to their guests as it is a good hotel. Clean room (changed a dirty pillow quickly) and breakfast was great.
Real shame.
wayne goulden
1 year ago
Situated a little out the way for my usual escapades, but the nightly rate was favourable. The staff are friendly and welcoming throughout the stay. The room was adequate, but cleanliness is somewhat lacking. The shower pressure became a pitiful dribble on more than one morning. The constant slamming of the room doors in the evening needs looking into. The breakfast was adequate, although I'd give the coffee from the coffee machine a miss. Fortunately, there was filter coffee on offer which was much better. Based on my recent stay, I won't be returning any time soon.
Tom Harrison
1 year ago
It was a very average room. No better than a premier inn. Premier inn at least has better beds than here and some cookies on the table. Beds are way too soft and the breakfast was appalling. Food from the restaurant at night was decent but REALLY pricey. It's 3 star dining at 5 star prices. Air-conditioning was really loud so could not use it at night. Best thing about it is the Morrisons nearby where you can get your dinner if you don't want to max out your credit card on a meal.
Seags
1 year ago
Pleasant stay here a few weeks ago. Room was clean and nice size.
Decent all you can eat buffet breakfast included in room price.
Stayed here the night before a Man Utd womens football match so great location just a minute walk across the car park!
Also easy to get to from Manchester by bus and 20 mins walk from Leigh bus station.
Would definitely stay here again next time I visit the area.
Jo S C
1 year ago
I decided to stop on a mid week game so I was not stressed about getting back home with all the train delays or road works . The reception person was very friendly plus helpful the hotel lobby area looked fairly busy but nice clientele so peaceful than rowdy work men but booking in was easy I believe I was located on the second floor the room was spacious also very clean just had the basics just what I need a kettle tea plus coffee there’s a television if you want to watch anything . 2 comfy chairs in the room also the bed was very comfortable so I got a very good nights sleep but I decided to get up when breakfast was served has this was complimentary which was a nice surprise the food was just something nice to start the day with a fresh glass of orange the staff were always pleasant n smiling so I left on good terms maybe il definitely look forward to a return visit has the place is in an ideal location for match days plus the staff have great attitude s so the staff plus the comfy beds also the nice chairs in the room are a positive.
jamie boyle
1 year ago
Great location if working at Leigh Sports Village. Service is good, though not always focused. Having stayed here a few times now I can confirm that the WiFi is better the closer you are to reception - being in a room near the end of the wings is a bit detrimental (but quieter).
Andy Chubb
1 year ago
Stayed for a wedding, and was everything you’d need.
Staff were super helpful and the hotel was perfectly clean and nice enough for a couple of nights.
Was particularly impressed with the breakfast.
Hanna Walker
1 year ago
Never stayed here (but we have seen the rooms and they’re clean and very nice!!). Come here often to enjoy a beer or two with the missus as we live local. Lovely seating area to chill .. however sadly I have to say they won’t accept cash at the bar. Card only :(
Otherwise lovely place to stay or just visit for drinks
Steve [AtariCrypt] (AtariCrypt)
1 year ago
Stayed Monday to Friday due to being on a course nearby. Couldn't find any faults whatsoever, all the food was lovely with plenty of choice. Rooms were comfortable and spacious and staff were all friendly and helpful.
david winterbottom
1 year ago
Nice HIE. I would stay again.
The rooms are clean, comfortable and quiet. There was an issue with the air circulation (HVAC unit), but staff quickly provided a fan.
There is a grocery store conveniently right next door; as well as a sports stadium.
I have to agree with other reviews that the breakfast is not palatable. Powdered eggs, and the bacon and sausages neither smelled or tasted right. So opted for continental style breakfast, i.e., toast, juice, and coffee.
Parking is included.
Mark Smith
1 year ago
Nice room, plenty of parking, Morrisons supermarket and the rugby stadium 2 minutes and a pub restaurant 5 minutes away. Retail park and Leigh town center 5 minutes by car or 20 minutes walk away. All of the staff were friendly and helpful.
sam morrow
1 year ago
Don't eat the sausage! It isn't even mediocre! & the scrambled eggs are quite clearly made from powdered egg !
Sorry i would of scored higher but Breakfast is my main meal of the day !
Staff are great ? rooms clean .
verity bishop
1 year ago
I've used this hotel a few times while travelling for work.
Staff are always really friendly and helpful.
On site gym is adequate and has no additional cost.
Parking can be hit and miss if there is an event on at the stadium. This normally clears out later in the evening.
WiFi could be better, hotel was fairly busy on the last stay and WiFi was not accepting any further connections.
Good location with a few restaurants and entertainment in the area if you decide to venture out
Jon Reed
1 year ago
I stayed over Ironman weekend so the hotel was fairly busy. The staff were of the highest calibre being friendly and accommodating. The hotel itself is modern and clean. Rooms were spacious and quiet with excellent house keeping. The air con was a little on the noisy side but no complaints otherwise. The restaurant was good with a nice menu and breakfast. The hotel even laid on a special Ironman breakfast at 230am on race day, how's that for service? I won't hesitate to stay again when I am next in Leigh.
Leigh Brand
1 year ago
This would be a really lovely cheap hotel if you wasn't woken up every 5 minutes be ridiculously loud slamming doors (that you even feel) and if the WiFi wasn't so slow (5mbps). I used to get faster internet back in 2005. Otherwise, the rooms are always clean, the staff are great.
Sirius Tuning
1 year ago
Above average holiday Inn express hotel. I was here Saturday night and there was a wedding band playing. I was fine with noise and they finished around 11pm. The breakfast area wasn't the biggest. Apart from that I was happy to stay here.
North London
1 year ago
Always our favourite chain.
Great stay in Leigh.
Staff were efficient,friendly and helpful.
Room was immaculate as usual.
They're just so laid back here and leave customers to their own devices.
Food was lovely, and all in all it made for a very pleasant weekend.
We will be sure to return next time we visit Leigh sports village.
Bri Rich
1 year ago
As a stopover it was a good place to stay.
Staff friendly and service efficient. Buffet style meal service worked well and good choice available.
Coffee tea dispensers not easy to use in public areas. Rooms clean and facilities ok other than mattress not that comfortable. Pillows terrible hard and lumpy!!
Decor new and everything clean.
karen young
2 years ago
Stayed with a golfing group for 2 nights service and rooms fine.The food however I can honestly say is the worst I have ever experienced in my whole life. On the second night over 50 % of our group of 44 went elsewhere to eat. Breakfast was OK with plenty of choice but lacked mushrooms tomatoes fried eggs and fried bread.Plates were also not warmed and the food quicly went cold.Will not return.
Ray Lewis
2 years ago
understaffed... Not the staffs fault as they ran around and did the best they could and that's not why they lost a star.... I knocked off a star because the heating didn't work (or the controls where too complex) and the room was was cold... i did find a plug in electric heater but wasn't comfortable leaving this on all the time
Paul Dowling
2 years ago
Breakfast, ran out of everything, everyone was waiting for food plates and cutlery. Staff couldn't cope with numbers. Once on the plate food was fine. Felt sorry for the two staff on duty, they had to do everything and deal with disgruntled customers
Nicholas Gill
2 years ago
Nice, clean and priced just right. Would have been rated great, but there is a hidden £20 authorisation charge for every room. No mention on the website and even though no other facilities are used, they would not allow you to book without the additional charge. Of course it is credited back the following day....taking the liberty
Justin Morris
2 years ago
The only reason why I'm not giving 5 stars all around is because there is no phone in the room and it was a bit of a surprise, also the TV could be a bit larger and allow streaming from personal devices.
Other than that is perfect for a quick stop. No frills. But great where it matters.
Rodrigo Sánchez
2 years ago
Excellent service. Lovely entrance with great staff special thanks to Matthew who was on the desk. A very helpful young man. Rooms very spacious and lovely and clean. Breakfast was nice. Great view of Leigh rugby club. With Morrisons right next door
Ann Young
2 years ago
Stayed at the Holiday Inn for rugby World cup, couldn't get a better location everything on site, and in walking distance, my only complawas the noise from the road on the west side no double glazing very busy road all night, room huge and bed realy comfy! Would stay again in the east side.
Robert Davies
2 years ago
We were welcomed with very friendly staff helpful to any enquiries.All worked hard and knew exactly what they where doing in all departments. Bar, Restaurant, Reception and housekeeping. An excellent stay and will be back
liz Balmer
2 years ago
I was blown away how brilliant this place was. 10 times better than any hilton hotel. Lovely atmosphere and food was beautiful. Breakfast and the evening meal we had. Didnt want to leave ?
Julie Dudley
2 years ago
Stayed from Mon night 8/8/22 to Fri morning 12/8/22 working in the area.
Had my super fast charger go walkies from my room on the 2nd day of my stay. I told management at reception who promised they would make enquiries and either find or replace it.
It wasn't followed through with and I heard nothing before I left to replace it.
Be warned... lock up anything and I mean anything in a safe that you don't want to go missing from your room. Ask for an extra safe if required as they clearly have a security issue.
Other than that the room and food was fine... but yeah... I'm pretty annoyed. It was the only superfast charger I owned. Not cool.
Paul Hope
2 years ago
Just an ideal place to stop when working away. Rooms are spacious and clean, staff very welcoming and just a comfortable experience all round
Niall Ward
2 years ago
Didn't say over so didn't see the rooms but lovely venue, staff were great, let us stay as long as we wanted and were so helpful and friendly. Attended a wedding yesterday and it was lovely ?
Kirsty McIntyre
2 years ago
The jewellery in the Crown for this brand. I go alot and have always been amazed how they can keep up the great service. Friendliness. Almost like a family run hotel ! Very attentive and the best in the area. Great local facilities around if your a long term visitor, nice ambiance. Recommend thoroughly
Mark Taylor
2 years ago
Great Jewell in the crown for the area. Staff very attentive even though we are corporate customers we feel valued non the less compared to other same brand hotels
Would definitely use on a private basis, rooms always excellent and cleaners are amazing. Would recommend
Mark Taylor
2 years ago
Christening guest the staff were lovely and the bar staff was prompt. The buffet they laid on was one of the best we have had no complaints all round. Highly recommend the Holiday Inn
Sheila Carter
2 years ago
No marmalade at breakfast! Had to go to Morrisons next door and buy a jar! Otherwise a great hotel in all other respects.
John Blaber
2 years ago
Good hotel. Clean rooms, pleasant staff.
A bit too hot in there though
David Hodgson
3 years ago
When we arrived i gave the receptionist my name and spelt it, he looked on the computer and said NO! I then provided the reference number for my booking and my reservation was found. We asked to use a wheelchair, they do not have one. The bed setee was broken so we had to pull the mattress onto the floor. Went for breakfast at 9am and food was running out. Customers kept asking staff for more food. The hotel was clean but i will not stay there again.
Jacqueline Aziz
3 years ago
Good sized room. Towels could be a bit bigger and air con was broken but other than that good night's stay with comfy bed.
Damian Brierley
3 years ago
visit the shop Dan you no clean kitchen nice ? Simply best member of staff friendly ? and helpful
Indian kitchen Leigh
3 years ago
Exactly what you would be looking for in a hotel. Very clean room, tea making facilities, room cleaned daily, shower gel and hand soap, comfortable bed, and very quite through the night.
Minimum staffing levels throughout but they were brilliant..did not interfere with any service requirements as they were multi tasking. Very friendly staff who always remembered their guests and what they need.
tracey dixon
3 years ago
Staff amazing .helpful. kind. .u feel welcome. I recommend. Clean .
Paradise
3 years ago
Great staff and rooms are welcome and spacious. For a family of 4 it is must. Breakfast is welcome and varied. Would return again
Gavin Sharp
3 years ago
Rooms were properly cleaned covid-19 safe staff were friendly, the only down side was the removal of the phone in the room
Donna Barton
3 years ago
Staff are fantastic and go out there way to help. We visit leigh regularly to see my family and stay here every time, breakfast is lovely, rooms are extremely clean
Rachel Walker
3 years ago
Brilliant stay over Christmas period. Staff were lovely and friendly. Hotel is really nice. Breakfast was super! We were in the area to see family and the hotel proved a perfect stay. We will definitely return! Please thank all the staff working over the holiday period.
Gary Blumsum
3 years ago
Our go to place when staying in Glasgow. Very accommodating staff always polite and friendly. Rooms are clean and all have ensuite.
Highly recommended
Paul Toms
3 years ago
Comfortable stay, great staff, very helpful! Good breakfast, but not so good hot breakfast if you don't eat bacon and pork sausages. I had baked beans on toast, but no scrambled eggs as they didn't look good. They were the only 2 hot things I could eat as no tomatoes! 5 stars based mainly on comfort and staff!
Jeannie Hamilton
3 years ago
Visited as part of a coach trip. Rooms were comfortable and spacious. Food on the evening was delicious as was the breakfast which had a great selection.
Catherine Harrison
3 years ago
Rooms clean, bed comfortable staff friendly and very helpful. Had a great one night stay whilst attending a veterans Charity Gala at the Leigh Sports Villiage.
Allon Shaftoe
3 years ago
Very clean & well presented.
Reception friendly & helpful.
Gym was well equipped, although treadmills are squeaky!
Would definitely stay again.
Jen Kirby
3 years ago
Very friendly really clean great location but most of the staff are excellent must mention the duty manager Janice great and very helpful throughout our stay will definitely be back ?
Darren Balmer
3 years ago
Nice modern hotel, serves a bar food menu rather than a full restaurant but the food was nice
L P
3 years ago
Friendly staff with a nice bar lounge. Great affordable prices and the rooms are amazing. You can literally sink into the beds.
Ryan
3 years ago
Upon arrival I was surprised at the size of the building! Plus the foyer and bar area, there was loud music playing from a wedding no problem good atmosphere. Then things go down hill, I was given a room infested with spiders ? lots of them all over the window and wall obviously that was the first thing I went to open, there's no way any cleaner touched this room and deep cleaned it as they say especially given the pandemic... Had to go back downstairs with all my suitcase and bags, given another room a few doors down after hauling my luggage back upstairs the card didn't work, so then I had to go back downstairs! So back to my room finally get in and unfortunately same things again. The window along the top has been sealed with duck tape where there would be a vent so it's quite obvious this isn't a problem they don't know about. I went back to reception and the woman could only say no one can check the room and they can't give me another! Tried to tell me it's because they have had hot weather. Clearly the place is infested and these are not your normal garden spiders they look foreign could even be Australian scary sizes and patterns on the bodies. There are splat marks in the room on walls and roof from the last victims. Do check the photos sorry if you have a phobia of spiders. To top all that off there was a fire alarm, which we were told to go outside the building for, however it was an accident by someone.
Dr23rippa
3 years ago
Staff very helpful, room lovely, food great thanks would go again
Robert Lambert
3 years ago
