Upon arrival I was surprised at the size of the building! Plus the foyer and bar area, there was loud music playing from a wedding no problem good atmosphere. Then things go down hill, I was given a room infested with spiders 🤮 lots of them all over the window and wall obviously that was the first thing I went to open, there's no way any cleaner touched this room and deep cleaned it as they say especially given the pandemic... Had to go back downstairs with all my suitcase and bags, given another room a few doors down after hauling my luggage back upstairs the card didn't work, so then I had to go back downstairs! So back to my room finally get in and unfortunately same things again. The window along the top has been sealed with duck tape where there would be a vent so it's quite obvious this isn't a problem they don't know about. I went back to reception and the woman could only say no one can check the room and they can't give me another! Tried to tell me it's because they have had hot weather. Clearly the place is infested and these are not your normal garden spiders they look foreign could even be Australian scary sizes and patterns on the bodies. There are splat marks in the room on walls and roof from the last victims. Do check the photos sorry if you have a phobia of spiders. To top all that off there was a fire alarm, which we were told to go outside the building for, however it was an accident by someone.
Dr23rippa1 year ago
Very friendly really clean great location but most of the staff are excellent must mention the duty manager Janice great and very helpful throughout our stay will definitely be back 🙂
Darren Balmer1 year ago
Rooms clean, bed comfortable staff friendly and very helpful. Had a great one night stay whilst attending a veterans Charity Gala at the Leigh Sports Villiage.
Allon Shaftoe1 year ago
Nice modern hotel, serves a bar food menu rather than a full restaurant but the food was nice
L P1 year ago
Comfortable stay, great staff, very helpful! Good breakfast, but not so good hot breakfast if you don't eat bacon and pork sausages. I had baked beans on toast, but no scrambled eggs as they didn't look good. They were the only 2 hot things I could eat as no tomatoes! 5 stars based mainly on comfort and staff!
Jeannie Hamilton11 months ago
Visited as part of a coach trip. Rooms were comfortable and spacious. Food on the evening was delicious as was the breakfast which had a great selection.
Catherine Harrison11 months ago
Our go to place when staying in Glasgow. Very accommodating staff always polite and friendly. Rooms are clean and all have ensuite.
Paul Toms11 months ago
Brilliant stay over Christmas period. Staff were lovely and friendly. Hotel is really nice. Breakfast was super! We were in the area to see family and the hotel proved a perfect stay. We will definitely return! Please thank all the staff working over the holiday period.
Gary Blumsum11 months ago
Staff are fantastic and go out there way to help. We visit leigh regularly to see my family and stay here every time, breakfast is lovely, rooms are extremely clean
Rachel Walker11 months ago
Staff very helpful, room lovely, food great thanks would go again
Robert Lambert1 year ago
Great staff and rooms are welcome and spacious. For a family of 4 it is must. Breakfast is welcome and varied. Would return again
Gavin Sharp9 months ago
Rooms were properly cleaned covid-19 safe staff were friendly, the only down side was the removal of the phone in the room
Donna Barton9 months ago
Staff amazing .helpful. kind. .u feel welcome. I recommend. Clean .
Paradise8 months ago
Exactly what you would be looking for in a hotel. Very clean room, tea making facilities, room cleaned daily, shower gel and hand soap, comfortable bed, and very quite through the night.
Minimum staffing levels throughout but they were brilliant..did not interfere with any service requirements as they were multi tasking. Very friendly staff who always remembered their guests and what they need.
tracey dixon8 months ago
visit the shop Dan you no clean kitchen nice 👍 Simply best member of staff friendly 👍 and helpful
Indian kitchen Leigh8 months ago
Good sized room. Towels could be a bit bigger and air con was broken but other than that good night's stay with comfy bed.
Damian Brierley7 months ago
Good hotel. Clean rooms, pleasant staff.
A bit too hot in there though
David Hodgson7 months ago
No marmalade at breakfast! Had to go to Morrisons next door and buy a jar! Otherwise a great hotel in all other respects.
John Blaber6 months ago
Christening guest the staff were lovely and the bar staff was prompt. The buffet they laid on was one of the best we have had no complaints all round. Highly recommend the Holiday Inn
Sheila Carter5 months ago
Great Jewell in the crown for the area. Staff very attentive even though we are corporate customers we feel valued non the less compared to other same brand hotels
Would definitely use on a private basis, rooms always excellent and cleaners are amazing. Would recommend
Mark Taylor5 months ago
The jewellery in the Crown for this brand. I go alot and have always been amazed how they can keep up the great service. Friendliness. Almost like a family run hotel ! Very attentive and the best in the area. Great local facilities around if your a long term visitor, nice ambiance. Recommend thoroughly
Mark Taylor4 months ago
Didn't say over so didn't see the rooms but lovely venue, staff were great, let us stay as long as we wanted and were so helpful and friendly. Attended a wedding yesterday and it was lovely 😁
Kirsty McIntyre3 months ago
Just an ideal place to stop when working away. Rooms are spacious and clean, staff very welcoming and just a comfortable experience all round
Niall Ward3 months ago
When we arrived i gave the receptionist my name and spelt it, he looked on the computer and said NO! I then provided the reference number for my booking and my reservation was found. We asked to use a wheelchair, they do not have one. The bed setee was broken so we had to pull the mattress onto the floor. Went for breakfast at 9am and food was running out. Customers kept asking staff for more food. The hotel was clean but i will not stay there again.
Jacqueline Aziz7 months ago
Stayed from Mon night 8/8/22 to Fri morning 12/8/22 working in the area.
Had my super fast charger go walkies from my room on the 2nd day of my stay. I told management at reception who promised they would make enquiries and either find or replace it.
It wasn't followed through with and I heard nothing before I left to replace it.
Be warned... lock up anything and I mean anything in a safe that you don't want to go missing from your room. Ask for an extra safe if required as they clearly have a security issue.
Other than that the room and food was fine... but yeah... I'm pretty annoyed. It was the only superfast charger I owned. Not cool.
Paul Hope3 months ago
I was blown away how brilliant this place was. 10 times better than any hilton hotel. Lovely atmosphere and food was beautiful. Breakfast and the evening meal we had. Didnt want to leave 😔
Julie Dudley1 month ago
Stayed at the Holiday Inn for rugby World cup, couldn't get a better location everything on site, and in walking distance, my only complawas the noise from the road on the west side no double glazing very busy road all night, room huge and bed realy comfy! Would stay again in the east side.
Robert Davies1 month ago