Krunchys

Absolute disgrace. Order was wrong, stale, cold and disgusting. Found a hair in the food. When called they put the phone down on us 5 times and when he finally spoke to us he said there was no hair he checked himself. We asked for replacements and he told me he was too busy absolute disgrace wouldn’t feed it to my dog.

teegan kirkman

2 weeks ago

Stay away!! First it was 2 hours 20 minutes late!! Told me the machine was playing up but foundy name and order straight away on the phone. Then the driver gave me the wrong order and come back knocking on my door just as I was going to open the food. Then I find a portion of 6 nuggets has become 5 nuggets plus 1 wedge & 2 curly fries, not 2 portions, 2 single curly fries and 1 wedge with 5 nuggets. The kebab meat was dry. Won't be ordering from here anymore or recommending in a good way to family or friends.

Debbie Plant

2 weeks ago

I dont write reviews but this one had to be done. Don't order from here! don't waste your money! Crap service, they dont care just want your hard earned money.I ordered online for delivery at 18:40, 19:28 food came( im 15mims away) they missed a item off my oder,rang the shop and was told NOT to eat my food because there gonna send it again and take what they gave back, 22:08 still don't have my food after ringing up about where it was, got told its on its way but didn't even show, I asked for a refund from feedmeonline, they contacted the takeaway, they then ask if i want a partial refund because I have a cold pizza that has been sat with me waiting for someone to take it back. The whole point of me ordering was coz I don't have any food with me on a 15hr shift. When I rang up about a full refund they picked up the phone 4 times and placed it on the side didn't even acknowledge the call. This takeaway messing up the order and expects you to eat what they want you to eat not what you pay for. DONT FALL FOR THE "WILL SORT YOU OUT NEXT TIME" Majority of the time you don't get what you ordered. You order wings they give frozen not even fresh goujons(frozen chicken tenders) you ask for no red salt they give you a shit load of red salt, you ask how long the food will be, they will always say on its way, you ask for a refund they will say the managers not in to authorise a refund so how can you give a partial refund?? NOT WORTH THE TIME, THE MONEY AND STRESS. stay away from here!

Bilal Mehmood

4 weeks ago

Dangerous delivery driver destroyed my front garden and completely missed all the bamboo sticks sticking out the ground! I'm not even a customer but the delivery driver did a U-turn on my drive. Didn't even have the decency to knock and apologise. Please go to Specsavers...

Celine Tang

1 month ago

i ordered here they brought all the wrong food. Rang back was horrible and ignorant. put the phone on the side and left it on. Rang today. (Morning after) it’s nothing to do with them! i paid for my food and it was all wrong! I’ll be flying down there now

Josh Turner

1 month ago

Ordered a triple pizza deal and was told over the phone that the price was £22. Rang up twice to confirm the price. Driver shows an hour later and says it's £32. Needs better communication.

AdDxYHD Y

1 month ago

Bought from this place 2 times , firte time chips was burn ,seconde time when there to get a chicken burger the old man with an ugly face told me that a chiken burger wil lhe 5 just a burger, yesterday when there to get 6 wings and fries meal and on the board is saying 5.49£ and once again is charging me 6.49 , so by law the price must to be displayed accurate and the price on the board apparently are wrong and questionable he give a little paper with the new prices( if you therefore there is a new price you must update the board so you don’t get customers confused thats a joke when u displaying a price to costumers you most stick with what it is saying on the board it is against the law to display one price and charge you another one.

West Side

2 months ago

I ordered a donner kebab with lettuce and sauce and it came with just bread and some donner meat that wasn't shy on the grease and out of pure kindness we was delivered a burger bun with a blob of sauce and nothing else might be the worst thing l've ever tried to eat . Nice one 👍

BleakZ

2 months ago

Only ordered twice and both times the order is wrong. The delivery is quick but if you order a chicken meal do not expect what you've ordered. If you order a meal with chicken wings and they haven't any ready they'll think nothing of sending anything random, pretty pointless having a menu you just end up with anything they have ready at that time

Kirk Reynolds

2 months ago

The food from here has got to be the best fast food delivery in Warrington. Highly recommend the wings, and fillet burgers. Always crispy chips too. This place beats KFC hands down

Ant B

2 months ago

Ordered food at about quarter to 8 at night kept telling me whenever I rang them asking where it was it was on its way and wouldn’t be long, then they tell us at 11:30 that they can’t get us our food and apparently it had already been delivered when no food had shown up on our door

Tyler Roberts

2 months ago

I made and order via Ubereats it's been 2h and my order still hasn't been delivered an absolute joke , called the restaurant after being 1h late and they told me memy order is being prepared.... Like how long does it take to make a burger and fries??? Will never order again from this place it's an absolute joke...

Carlos Carlitos

4 months ago

I usually order the £24.99,I ordered one today 17/12/24 and they said it now £26. Food was delivered without drinks and pizza as shown on their flyer. When I called to ask,they cut the line on me. This is my 4th order. I’m not buying from krunchys and I won’t recommend for any relative or friends. I feel deceived and cheated

Vincentia Williams

4 months ago

took half an hour for 2 garlic bread with cheese. handed us another persons order, then when we said it isnt ours, tried over paying us the price we actually shouldve paid for what what we ordered. the food was mid but we are appalled by the servive

Conor Wilson

4 months ago

Food was Late. The Only reason I got it at all was When I called to ask where The food was. It wasn't even prepared. Then. About an Hour after the food turned up. The delivery Driver knocked on the door demanding payment. I'd already Paid Online with proof. But. He said the shop said they needed payment in cash. I called the shop. Only for them to apologise and said they'd call him. Which they didn't. Had To threaten with The police. It was Odd aswell. That his mate had parked their car around the corner. Out of sight! Be careful everyone. Something wasn't quite right.

dave90xl Batchelor

4 months ago

Phone order at 8.15 told 30/40 min called at 9..15told driver on way called again at 9.40 told there was a mistake and food was just leaving shop food arrived at 10.10 COLD!! Lies obviously as we only live 10 minutes away absolutely disgusting service NEVER AGAIN

bill colgan

5 months ago

Been ordering from this place regularly until yesterday cold food ordered kids nuggets meal in stead off nuggets been burn popcorn chicken dont think the staff know what they doing all ended up in Bin Thanks Krunchys

Michal Durcansky

5 months ago

the service of this business is just horrid, waited 2 and a half hours for food only to be greeted by a rude driver and unedible, cold food, can tell they store all their food in a freezer god knows how long the chips i got from their where within that freezer! Food stuck together like rock and was overall just disgusting

Sapphira

6 months ago

Rude staff, make up the prices of the food. Ask for sauce on the burger they dont listen. Ask for sauce not on the burger, only lettuce, they dont listen. Absolutely no people skills. Rude. Wont be going again, only went as it was easy and down the road

taylor richardson

6 months ago

These guys don’t know how to count or just doing it on purpose. I normally order spicy wings and it always come in one or two pieces shot. Now this time, I ordered and PAID for 24 pieces but they only sent 20 pieces. THIS IS IT. NO MORE BUYING FROM THIS SCAM👎👎👎

nay oo

7 months ago

Hi ordered food off there web site was supposed to be coming to my home address at 02:30 in the morning I was really hungry I no it’s late It turned up freezing cold the man looked destroyed coz Itmust of been the end of the line We went on holiday cut it short got back intouch day and night shift to be fobed off thanks for looking at my review but if you live within 3 miles ok but after that god help you

Simon Barry

7 months ago

Never had a problem with this place until tonight. Waited two and a half hours for my food to be fobbed off every time I called. Its on its way!! We forgot to make it,we will do it now!! We came and left it on your doorstep!! Its now 1am and still no food that was ordered at 10.30. Unhelpful, dishonest staff.

Gaile Burgess

7 months ago

Never really had a problem with the food but the last 2 times we've ordered from here , the delivery driver has just left the food on the floor next to the bin or hanging on the door handle . He could of just rang if he got no answer and I'd of come to the door , The food was always early so it had been left out for a while

Victoria Karlikowski

8 months ago

Placed on order for a patient to the hospital at 23:45. Rang at 1am again as hadn’t arrived. Boy on the phone was very rude stating that we haven’t placed the order, although we have recipts of the phone call. He started swearing at us and cut the phone. he was very rude! has an attitude of a kid and when told him this he became even more verbally agressive. poor service poor food and poor staff

halima musa

8 months ago

Ordered on just eat and it was all running smoothly. Until my order was 1 hour late. So I call the restaurant and they said my order was cancelled after taking my money and the just eat app said it was delivered. These people they are all the same

CNelson578

9 months ago

Absolutely awful takeaway... Bad customer service and they don't want to rectify issues caused by them. This is the last time I order from this disgusting takeaway. Do yourself a favour and before you order, look at reviews, hygiene ratings and photos of food from here. There's so many better takeaways locally.

Lee Lee

9 months ago

I got a menu through my letter box on 14/7/24. So I decided to check their website. Prices on printed menu for milkshake £4.99 bbut on webcsite £6.00. Prices on meno fir Ben & Jerry;s ice cream is £6.99 but on websire it is £7.99. Bit naughty. So put me off orgereing. It is about time you updated your printed menus.

Malcolm Tipping

9 months ago

My order is over 1hr late now, contacted the place all they say is 10 mins longer and end it on me!! Do not order from here it is a joke

E

9 months ago

We order from here often because the food is fabulous and service is exceptional. Reluctant to go anywhere else. 10 out of 10 every time. Not had a bad experience. Well done guys

Kerrie Hart

9 months ago

Horrible food saturated in salt and disgusting service. I ordered 3 separate items. 2 came together in 1 box so basically I got far less food than I ordered. I called Krinchys to be told that I hadn't ordered any food from them. That my name was not in their system and that I was not listening to them. They then listed alternative names. I gave the phone to my partner and they admitted that they did have my name on their system but that I had not told them my first name. They then kept saying my name wrong. I hung up. I WILL NEVER use them again.

Paul Manfredi

10 months ago

I have been to this place a few times with a bad service reputation and paying for half of my meal because they haven’t gave me a full meal because for example once I went and I asked for a single spicy chicken burger and 8 hot wing meal and they gave me 7 wings instead of 8 and the spicey chicken burger wasn’t spicey and it was cold and hard meat and the price was for this £11 and this made me feel very disgusted With the food and costumer service when I told them about this they didn’t say a word and hung up the phone pls do not go to this place thank you

Javed Akram

10 months ago

I thoroughly enjoyed the chewing during my expedition at krunchys but swallowing seemed to be the problem.only have the spicy wings on Thursday but steer clear rom the salad on Fridays scince I seem to have experienced short feeling of depression after consuming

firefly77 (firefly77)

10 months ago

Very poor service I've ordered from here a number of times and never had a issue food is always lovely warm and delivered quick. Today was shocking took hour and half which I wasn't bothered about being a Friday night and normally busy but I ordered a donner kebab with large chips and garlic mayo. To receive just a tray of donner meat nothing else rang up spoke to the guy on the phone explained everything and he was asking what I ordered and who with told me OK ill sort this just give me 2 minutes he then put the phone down on me and never called back shocking customer service everyone else's food was lovely as normal but with the shocking service lost a loyal customer won't be going back again such a shame

Andy Bradshaw

10 months ago

Horrible food horrible service didn’t give any serviette or cutlery went back in said they don’t have any over priced

Mohammad Ahmad

11 months ago

Will not be ordering from here again!! Our order was wrong and had missing items . I ordered a plain kebab with no sauce ,it came smothered in garlic Mayo. I contacted the shop the call handler was rude, whilst I was explaining the problem the call handler put the phone down on me whilst I was talking. I rang back and was told abruptly that my order was on the way then put the phone down on me again. The call handler needs sacking he has no customer service skills whatsoever. It’s a shame as the food is usually on form . The rude call handler is giving krunkies a bad name I’d be shocked if they haven’t lost a lot of customers because of that rude man.

Jade Corless

1 year ago

Love the chicken wings from here. Pizzas are generally pretty good too.

Dean Taylor

1 year ago

order took nearly 2 hours to arrive, food came cold and wrong, milkshakes tasted the exact same one with nuts one without baring in mind we couldn’t taste the difference and i am allergic to nuts, payed for extras and didn’t even get it, rang to say where the order was and received abuse over the phone. will not be ordering from here again!

kaitlin smith

1 year ago

Call handler was extremely rude when I had to ring back about missing items, said I didn’t even asked for them, he was very argumentative, even when the delivery driver himself said they have had a good few complaints about the guy on the phone and how he speaks to customers, talk about rubbish customers service ??

sam dawson

1 year ago

Ordered from here, food was okay, not worth the money but staff was blunt came across aggressive and slightly unpleasant, rather spend money elsewhere where you are treated nicer

John Moore

1 year ago

Walked through the door and straight away was asked what we want !! (Give me a minute to look at the menu ) !! Food not that hot ,very salty and very very average,not for me and wouldn't recommend at all

lorraine b

1 year ago

First time ever ordering from here, hour and a half later no order, tried calling multiple times and they kept hanging up and saying it was on the way, marked as delivered after an hour, never ordering again

Ben Sullivan

1 year ago

Awful attitude from the phone handler. Rang 3 times for the rude man to keep telling me it was on the way but 30 mins later, still no food. We lived less than 10 mins away. When trying to explain our concerns, he would be dismissive and hang up the phone. Horrible service. Delivery driver was understanding.

Grace

1 year ago

I order 2, 9 inch Garlic Bread, Large chips. Always yummy hot food when it’s delivered.

Andy Ecky

1 year ago

Good tasty food, the staff are slow on the delivery service. There's no welcoming in the shop either.

Maxine P

1 year ago

Not the usual quality and freshness. Ordered 6 chicken fillets, only got 4. Large chips (cold) 2 pieces chicken Cheesy garlic bread

Cheryl Parker

1 year ago

Good food poor service. Waited for more than an hour for my order. So dissapointing.

Barbara Tanyanyiwa

1 year ago

Ordered last night 11.20 recieved my food at 12.55. Pizza looked overcooked but somehow cold and chips where soggy and smashed into box. Was told I would recieve my food again today to be told on the phone they can't do anything ring back tomorrow.

Charlie Lewis

1 year ago

The food we got was decent, but the man on the till tried to charge 7.99 for 5 hash browns because my friend was drunk however when I went to the till he dropped the price. We ordered a cheesy pepperoni garlic bread but got regular. I rang to inform them but they ended the call every time. Foods edible when drunk but unfortunately the service is shocking.

Adam O Connell

1 year ago

Absolutely disgusting. Didn’t receive my order ask for refund or for it to be sent out again “our shop is closing we will send it out tomorrow free of charge” ringing and ringing keep putting my phone down on me. You shop is minging from photos don’t know why this didn’t stop me from ordering in first place.

Ellie Green

1 year ago

Very bad food was drawning in vinaigrette absolutely. Order pizza previously that was so salty. Was not edible

Christina Musarurwa

1 year ago

Food was nice, early delivery, would order from there again

Nathan Peck

1 year ago

Ordered krunchies, last night I didn't receive my food. I rang numerous times to be told 10 mins, it's on the way etc..or having the phone put down on me..ended up asking for a refund to be told the same thing it's on its way or "ok" I never ended up receiving the food or getting a refund. Seems like they're just fobbing me off, took my money and just don't care. Never had an issue with them, before now! ?

Beth

1 year ago

Great food, love the red salt chips from here.

SD

1 year ago

Good service and fast food. Nice chips.

Paul Wronsley

1 year ago

Sorry krunchys only 1 star loaded box at over £9 wasn't at all good, poor quality everything tasted very salty wasn't at all enjoyable had to leave 3 quarters of it due to the saltyness,once upon a time you were the best.but with this experience you must come bottom NEVER AGAIN.

CARL TULLY

2 years ago

Never had an issue with the food we order 3 times a wk sometimes if we are busy, fast delivery and really polite and friendly staff. We have the 14 inch pizza deal which is great value

Wend Poole

2 years ago

£7+ for the smallest chicken burger on the planet. (Tasted good, just so small). Cheeseburger arrived with armbands on as it was literally swimming in ketchup, soggy bun, the lot. Sorry, poor value for money, next time I’ll have a bowl of cereal.

Nick Holloway

2 years ago

Ordered through jusy eat.9pm..Restaurant marked at delivered at 10pm Numerous called to be told it's 5 min, then 10 min then 40 Min, then told I'm not th only Customer so I need to wait. Food arrived 3 hours late after midnight . And was not hot enough to eat. Ordered mc d arrived 25 Min.

Jenny Jones

2 years ago

Never complained figured great value for money. But £5 for burger alone thats sub standard everytime is downright wrong. So much for bein a halal place, your ripping ppl off over food that is extremely poor quality & that certainly isn't the halal way

Shabnam 25

2 years ago

Service and food is good. But is gone from £4.50 for a meal to £6.99. I understand prices go up but this is a lot

Adam Welch

2 years ago

I’ve ordered from here for years and I love it here. It’s exactly what you’re expecting, cheap chicken shop except this one’s actually good. Garlic breads are amazing along with the chicken strips meals are exceptional ? boyfriend got a donner meal for 7 quid best value ever

Charlotte Lloyd

2 years ago

Good value in store. Obviously highly inflated prices if you use Just eat or Equivalent so I recommend ringing direct or going in-person. The chicken seems good quality and the breadcrumbs are well seasoned. Fries are usual and the red salt is mild. I would recommend the milkshakes as they are expertly made and have a good variety.

Milton K Photography

2 years ago

Ordered food which didnt turn up. Rang take away twice, both times with excuses about being busy. second time was told that i had given the wrong address. When clearly when checked was the right address in black and white. They then admitted it had been delivered to wrong address, customer service appalling, no refund or food. Definitley not to be recommened.

karen

2 years ago

Walk in order, bludy awful ?, hubby asked for donner meat and a side salad, got donner meat and lettuce, that was it ?. I asked for 2 pieces of chicken and chips, got 3 pieces of chicken, 1 really nice and fresh, the other 2 felt like they had been in the warmer for an hour so DRY, chips were fine. yep i know its a Tuesday, probably can't be arsed. Well I'm taking the same attitude as yours ?

Sam Woodacre

2 years ago

Food was below average, cold Donner meat warm crispy chicken pieces,salad was old and tasted rank,tomato had mould on it, not impressed used to be great but recently has slowly gone downhill, after this experience I don't think I'll use krunchys again.

Carl Tully

2 years ago

Order arrived in perfect condition and on time. Amazing meal

Radiance Adegboyega

2 years ago

getting served is like waiting for paint to dry. then its even longer getting your food especially in the day time. then its Russian rullett if its fresh fried or yesterdays chicken.

CRAZY REEDS

2 years ago

Forgot my gravy. Not the first time they have forgotten something. Don’t order late at night when hungry.

Chris W

2 years ago

Food always a good standard, been having a takeaway here fir 3 years every other month and I cannot remember ra time when service wasn't great on time and everything as ordered. Pizza is hit and miss, its good or excellent depending who is making them

Lady Jane

2 years ago

We have used this takeaway a number of times in the past and it used to be great but had a terrible experience a while ago because of terrible food and bad customer service! Paying for items you don’t receive and the management refusing to acknowledge this! Terrible attitude by the delivery drivers at the door and horrendous delays in receiving order. We decided to give it another go today to give them the benefit of the doubt but this place has got worse!!! This isn’t a review from a bitter customer who has spent hard earned money on rubbish food and service but just an honest review. Had it been good, the review would have reflected that! I received my order that totalled £28 but the gravy that should have arrived with the meal was missing. I called the take away to request the missing item to be sent but the guy on the phone just said “ i get next time” and put phone down! I called back and requested it to be sent as i had paid for it and he said “ok, an hour” and again put phone down! Literally 2 hours later my gravy arrived with the request of the £28 payment to which I explained that this had already been paid! STAY AWAY FROM THIS PLACE!!

Lee Ablett

2 years ago

Never fails to please always dependable for a perfect treat

wronda mcguire

2 years ago

Arrived cold, fries were soggy, cold and completely squished. Kebab was cold and looked like it had been thrown together and reheated. Salad was well wilted and only included lettuce... Kids wrap was genuinely 3cm in diameter, again soggy and cold. Chicken wings were cold and looked like they'd been re heated several times, soggy and genuinely tasteless... how that's even possible is beyond me. Breaded mushrooms actually made me laugh they looked so un appetising, they were again soggy and when you bit into them they were just full of water and the actual mushroom was pretty non existence. This takeaway clearly use the cheapest products they can possibly get their hands on. Worst takeaway we've had in years. Cost £40 and it was genuinely inedible. Often when you spend over a certain amount takeaways will put a free garlic bread in but these do not. Even the packaging was not closed correctly, the boxes were wet and soggy. My advice would be don't bother.

Alison Greenough

3 years ago

Good food and flavours. Not consistent, otherwise 5stars. Sometimes the burger is hard to chew as it's been in the food warmer for a long time.

Hit Ma

3 years ago

Nice place for nice food good staff

Muhammad waseem Anjum

3 years ago

Very nice Food. Clean and hygienic!!

ATIF AYUB

3 years ago

Best chicken burger I've ever had delicious, will deffinatly be ordering from there again if there was 6 stars to rate I would have rated it 6 stars.

Kerry Yates

3 years ago

Decent food... burgers, pizza.. more burgers... lol... have plenty of meal deals for everyone including the kids

vallyman11 Gaming

3 years ago

We placed an order which arrived on time and good food The only thing was missing the milkshake for my grandaughter but credit to them an hr later they delivered 2 shakes so I'm happy overall thank you

Neil Buckard

3 years ago

Not the best quality chicken but always a go to if you fancy fried chicken. ?

Stu Hughes

3 years ago

Order all wrong and hung up on me when I rang to politely let them know!! When I called back they said they would send me the correct food and never turned up!!!

Jessica Shepherd

3 years ago

What makes this place special is their fries... Yeah I know fries are fries but these fries are different ?. Chicken is good too.

nick darbyshire

3 years ago

Love this place. Cheaper that KFC tasted just as good

Chelsea Burley

3 years ago

Did was delish and the best fries I've had in my life

Nick Darbyshire

3 years ago

The food is normally really good however tonight we received 2 pizzas what had been held side ways so was all at 1 side of the box and to top it all off 2 portions of chips what was still raw and was not cooked we tried contacting the shop but got no answer

Scott Ogden

3 years ago

Ordered pizza tandoori sweetcorn and jalapenos. With hot wings and chicken pieces. Came on time. Food still hot. Hot wings were spicy good and chicken was good. Pizza not the best but id give it 8 out of 10. Hot wings and chicken pieces 10/10. Good place to eat.

follower of truth 1

3 years ago

FANTASTIC! Arrived quick and tasted mega ???

Ella Cunliffe

4 years ago

Excellent taste and professional services ?.

Haris Ahmad

4 years ago

Great food and service and its 100% better than KFC or nandos

Darren Morgan

4 years ago

This place obviously knows how to treat their customers. Regularly with a kind attitude. The food is reasonably priced, constantly fresh and neat.

Lanty Filip

4 years ago

fast munch on the go

Shane Kinley

4 years ago

Generally the food is ok, but the attitude of the staff isnt great and they make mistakes on the deliveries that are never thier issue and are quite happy to just put the phone down on you..

Phil Donoghue

4 years ago

Fresh and Tasty food, tried their pizza, fillet burger, wings, Chicken and fries Fries was a bit cold but the rest of food was perfect in temperature. Quick food Delivery and Food delivery guy was friendly. Good Overall Experience

Usama Mohammad

5 years ago