Leigh Family Practice

Epic fail. They lost my papers then my wife. After six months, the baby was also lost. They know nothing there. Visits by phone. They have no idea about their job. Brothel

Pablo Escobarr

1 year ago

So since the beginning of this year the doctors have been ringing me to make appointments for various things so yes rang back put on hold for 30 mins plus each time no problems booked my appointments so then they would ring or text back and tell me its been cancelled so when I ring to make another numerous appointments they tell me I have to wait until they are available so I ring and book the appointments again ringing to cancel I've had this now 5 times this has been going on too long I did have the practice manger ring to apologise because they sent me to an appointment in a different surgery and guess what the nurse was on annual leave the receptionists need a course in customer care the doctors are not much either no care for anyone currently in the process of moving doctors would Not recommend I wouldn't even give it 1 star but you have to

Alison

1 year ago

1 Star is too much. It's not one person, or incident, it's just the worse practice around. All the other reviews here explain somewhat of the issues. Since covid you cant even see a doctor. I've given up trying!

David Kenny

1 year ago

NHS 111 advised I get an oxygen metre from my GP practice so I can monitor my own health from home due to me having covid. I explained that it is impossible to even get a telephone appointment & that I wouldn’t get one. I was proved right. Sure enough bang on 8am I began trying to ring this surgery. For 10 minutes it leapt from being engaged to call ending. After 30 minutes & 89 attempts I got through, only to be told that you need to book a telephone appointment 5 days in advance & their all booked up. Breathing isn’t so bad that I need admitting yet but heart rate is sky high & if I had the tools to hand to look after my own health from home, it would help both the NHS & myself.

Carol Rothwell

1 year ago

Extremely helpful and quick to diagnose and prescribe treatment

shannon foster

1 year ago

Good luck trying to get a face to face appointment here. We have been struggling to get a referral into the memory clinic for a family member with dementia and significant health issues for months. After several promises of referrals that never materialised we finally managed to get a face to face appointment today. Only to then receive a text to say the GP is ill your appointment is cancelled and we will be in touch when we can reschedule, but we can't tell you when that is. Attempting to hold down a full time job in the NHS and look after a family member with dementia simply isn't possible without help. The health service is on its knees and GPs are working from home with one GP covering face to face appointments at this practice. If they can't make it then the days appointments are cancelled. It's no wonder the country is up in arms about the GP situation, it is of your own making. You should be ashamed of the service you are providing to your community.

Joshua Balmer

1 year ago

Sarah the Receptionist is brilliant she is the best one in years .. she takes time to help Brilliant service Amy kelly

Amy Gibson

1 year ago

For the 3rd time in the last few months I have submitted an online form to be contacted by the doctor for a medical issue. It states online that you will be contacted within 2 working days but yet again 4 days later and still no contact at all from the surgery. Getting any appointments over the phone is worthless and requesting repeat prescriptions usually end up wrong or prescriptions just don’t get sent to the pharmacy. I’ve had one specific medical issue for over 8 years and this ‘surgery’ has been prescribing me hundreds of pounds of different medications over the years with hardly any proper diagnosis which didn’t get close to helping me to only find that an £6 over the counter common medication has helped me more than any doctor here has.

liam roe

1 year ago

I have tried to contact the surgery for an appointment, i was on hold and went from 3rd in the queue to 8th. I finally got through and was told to make my appointment online. After telling receptionist 6 times that I did not have access to the internet they told me there was nothing they could do and just go on the link when I could and I have been left with no appointment no assistance and no guidance. Absolutely disgusting when you are concerned about a problem!

shannon Mclaughlin

1 year ago

Trying to get through by phone and online. The phone cuts off when I get to the top of the queue. I can’t log into the online system because I don’t have a password, I have to get one by telephoning the surgery, but I get cut off when I get to the front of the queue. Yery frustrating. I will be going round in person if this carries on. I’ve been trying to get through for over an hour. No wonder A&E are overwhelmed.

John O’Donnell

1 year ago

GP’s should be seeing patients in the surgery. The majority of the country have been back to work, why are GP’s not?

Iain K

1 year ago

Wouldn't even give 1 star in all honesty worst practice I've ever been with, moved to leigh and swapped from my doc in wigan to leigh family practice and what a joke, everything is done online and takes 48 to 72 hours to process then your phone app will be a further 2 days later at any time in the day so that's 5 working days later, then if need a face to face app, they tell you reception will ring you back the next day to book,rang them 3 days later as had no call to be told I will get call today this went on for over a week then was told as it had been too long I needed to do the process again, this happened 3 times!! Also waiting 5 days for a phonecall isn't really suitable when having young kids I don't know 5 days in advance if gonna be ill, I know it's tough times atm but it is really bad, I moved doctors and have never had this problem since! Do not recommend any doctor surgery owned by ssp as this is how they all work my mum currently trying move from 1 in atherton as her is ssp and exactly same, if you ring up all reception ever say is it needs be done online, we don't do anything over phone anymore sorry!! What if you don't have Internet or a phone thatconnects to Internet?? Not everyone uses technology or understands it?! Like my mum! I had to always do it, she use get so stressed and upset!

Emma Humphreys

1 year ago

Poor service. Edit. Was never contacted and they're still as useless as ever.

Joe Meadows

1 year ago

Good people, Good service, Good hygiene, All around Good Doctors.

Bounce Musicfm

1 year ago

I've never been treated as well at reception at Leigh Family Practice as I was today. I was very fortunate to be dealt with by Sarah Fox who was courteous, efficient, polite and sorted all the problems that I presented her with alacrity and a very pleasant attitude. This encounter has encouraged me to think that better times might just be arriving at LFP after many years of inefficiency and disinterest. I sincerely hope for a better future association.

Barbara Murray

1 year ago

Overall I am pleased with all aspects of this practice. Seen by the nurse who supported me 100%. Every stage was clearly explained I was very comfortable and happy with my treatments.

Lavinia Gerrard

9 months ago

Awful practice. Numerous times my antidepressants have been late even though requested the required way 3 day prior. Their response too many doctors on holiday ring 111. Reception staff shut you down. Except 1 I don't know her name very rare you get hold of her but she goes out of her way to help you. When you finally get an appointment the doctor doesn't seem interested just as if your a inconvenience. Very very poor practice in all aspects

Alex Pemberton

9 months ago

Everyone very helpful & courteous, nothing is too much trouble.

Avis Johnson

9 months ago

This 5 star rating was an easy decision for me. This is because, I have complex needs and sometimes I struggle to get to a face to face appointment. But the reception staff are absolutely amazing. They always help me in whatever situation I find my self in. These people include of..... Debbie, Sam, Beth, Andreia, Patience. Also anyone I haven't mentioned. I can't thank these extremely professional people. I can't fault them in anyway. They always manage to make my day and make me laugh. I can't tell you how refreshing it is to make a call knowing that you will get a warm reception. Guys your all fantastic, never change , in my eyes , these people had my back with empathy, to my needs. Please remember these amazing professionals got us through the worst few years we all suffered, but still they greet you a lovely greeting. And those people out there who complain need to stop with the 1 star 🌟 reviews and just think about what they have been through and still carried on being the same beautiful, and professional as they are. Personally I can't thank you enough.💯❤️☺️

Nicole Stowell

8 months ago

I have been a patient with this practice for many years and choose to travel a longer distance rather than to change my doctor. Staff will always do thier very best to help and the practice is efficient and approachable, whilst maintaining a professional attitude. Many thanks for all you do 🙂.

Jackie Bertenshaw

8 months ago

I found the staff to be good and polite , the clinician who phoned me was very polite and pleasant and explained everything to me that’s why I gave 5 stars

Linda Pytlasinski

8 months ago

Went to get a pneumovax jab, the practice nurse also checked my weight, blood pressure and reviewed the results from my recent blood tests. Everything went smoothly, appointment was on time and the nurse was really pleasant and caring.

Howard Haigh

7 months ago

I have been with Leigh family practice for over 6 years and never had any problems. All the doctors nurses and reception staff are very supportive and helpful. Thank you to you all for helping me over the last 6 years xx

Sharleen Schoeman

7 months ago

I've been a patient at this practice for quite a while , I've found all the receptionist to be extremely helpful ,and if needed to speak to a doctor ,have tests done ,and referred for treatment ,recieved a first class service .

Jeanette Lancaster

7 months ago

I have rung as my daughter wasn't well this morning being sick. Normally I'm very disappointed at how the appointments are managed as I'm normally told ring back tomorrow or we don't have an appointment for 3 weeks. However it seems to have gone back to how it first was. Great customer service on the phone, more than happy to help and an appointment in a more than reasonable time frame. Thanks

jennifer wilford

6 months ago

I feel the service by receptionist's has significantly improved over the last 6 months. Very helpful and the GP listens to me

Sarah Brown

6 months ago

Good Afternoon I have just recently visited this Gp surgery practice and I have to say I have been one of your patients for a very long time and I can say I was very disappointed with the practice, I know things have been hard of late, but couldn't even get a prescription for an ear infection a weeks course of cheep antibiotics to treat my infection, only to be told I had to see the gp so I said okay when is the next available appointment only to be told in three days time so anything after wensday the 20th July 2022, like I said what is going on here awfull service so if I have a perforated ear drum I will be putting in a malpractice against this surgery, for damages and pain and discomfort and loss of hearing. This practice needs to do better for their patients and not fog you off to the walk in center what a disappointment.

mark spangehl

8 months ago

A bit disappointed that my daughters appointment was changed from face to face to a phone call, with a follow up appointment the following day. But the following day the doctor was very thorough with my daughter and her examination, very patient, overall very pleased.

Janet Worth

7 months ago

Been with this doctors for a few years and today I saw advanced practitioner Sarah shipton (think that’s how her surname is spelt) and she is amazing. I have never felt so comfortable with a gp, my issues were listened to, she really helped me and I left knowing my gp genuinely cares about me, I really hope I continue to see Sarah in the future, my trust in leigh family practice has been restored. Thankyou Sarah for being a caring & reliable GP. I didn’t feel rushed, I didn’t feel fobbed off, I felt heard and cared about and Sarah should be an example for other gp’s out there.

Ashleigh Sherwen

6 months ago

Called in the morning and was able to fit me in same day! Loverly lady i spoke with on the phone! So glad i have a GP surgery who actually cares!

Abigail scholes

3 months ago

I'd like to start by giving a colossal thank you to the fantastic reception staff and those in the background ❤️. I was so scared of change when Dr corkindale left. I was bricking it to say the least. I thought I'd never find that safety again. I had to go in and I was see by Advanced nurse practitioner Mrs shilton. I immediately felt at ease. You won't find anyone better. Please do the right thing and keep Sarah. I know that others like Sarah. I'd like to start a petition. Please people bont let our new member who always has time for us go. . KEEP SARAH SHILTON 🎉💯

Nicole Stowell

5 months ago

Joke of a surgery... Use the online consultation form to get a "guaranteed call within 48hrs"... Only to get a text saying it will be a week later!..... Pathetic! No wonder A&E's are full of people delaying urgent care when GP's take a week just to ring you!

Paul Hayes

3 months ago

My doctor and the receptionist were very kind and friendly . I was very sad after my recent miscarriage. After visiting my doctor , I am very hopefull to continue trying having babies♥️🥰♥️

Sheyda Mokari

4 months ago

I was happy for today service. Thanks to the nurse Sarah for the good work. You deserve a promotion. :)

beny kani mabi

3 months ago

Appointment to see the nurse re blood test result and general health check. Seen on time. Nurse very knowledgeable and informative. Reception staff pleasant and helpful.

Jo Reynolds

2 months ago

Just about had enough of "premier" health team. Absolute joke of an 'organisation'. Having previously prescribed me medication that they know I'm allergic to, I have today rang them up 4 times, each time staying on hold for over 10 minutes with no response. Would not recommend!

Cameron Bolton

2 months ago

Struggled to get an appointment to see a doctor or clinician by phone or in person for my 84 yr old mum and remembered the practice have a care co-ordinator team, which I only found out about by accident when I was last in the surgery. Debbie Thompson went out of her way to get me a telephone call today with a doctor to authorise my mums’ medication prescription. All sorted! Thank you

April Caren

1 month ago