Leigh Family Practice
Henry Street, WN7 2PE
4.2 421 reviews
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These Doctors are a complete waste of time and space l have diagnosed with osteoarthritis in my joints and I can’t get any pain relief from them. Trying to get a face to face appointment with a Doctor you have more chance of winning the lottery.Disgusting service
Malc Dootson
3 weeks agoToday I went to the GP clinic. I was very well treated by Cheryl Twist and Eleshia Murphy. Both very nice and kind. They resolved all my needs and addressed my concerns. I recommend Leigh Family Practice!
Miguel Lemos Penaguião
1 month agoThey don't understand what you are saying at all. I said I want flu medicine. She said she didn't give me flu medicine. I said I would buy medicine. They said they would let me come to gp before giving me medicine. But when I came, they said I didn't have flu medicine. They said my medicine was just for depression. They didn't understand what you were saying at all. They had a bad attitude and were rude. They had short hair.woman，If you really don't understand, go back to your old age.
刘彩霞
1 month agoGood parking space. Was nice and clean inside. Appointment was late due to a fire alarm. Nurse was great, gave me some very good advice and explained everything in great detail to me. No complaints, would like to give the nurse 5*
Deborah Flint
2 months agoAppointment ran on time, in and out in 10 mins. No problems with immunisation. Nurse was friendly, but very formal. In my opinion If a person was Lonely or isolated there was no time for conversation to check if the person had support.
Joan Courtney
2 months agoThe staff here are so friendly, and the atmosphere is incredibly welcoming! Plus, you won't have to wait long at all.
Nafi Tijani
2 months agoThe doctor was very helpful and patient, taking the time to listen to my concerns and offering valuable advice. I truly appreciate it.
1995 ka
2 months agoI had a medical review and a shingles injection today at the surgery. Highly recommend the treatment I received.
Janet Bamber
2 months agoVery professional and proper. No waiting for my appointment and the nurse was excellent, would recommend you to all and any of my family or friends. Overall an excellent visit.
Geoff Stephens
3 months agoNobody seems to care at this surgery. Very unhelpful staff on phone and front desk. Can never get an appointment in the actual surgery, sent to different surgeries throughout Leigh. Website is useless and generic. Made a verbal complaint on 18.11.24 and was never contacted although I was assured it would be escalated. Wouldn’t recommend. I’ve now moved surgeries and things are a lot better.
Sara Guilfoyle
3 months agoMy first visit to practice for new patient review everyone I met was extremely polite and informative and very helpful and efficient. Very pleased to have joined this practice.
Jacquelyn Evans
4 months agoFriendly and accommodating receptionists and Nurses/Doctors. I was made to feel comfortable and looked after.
Jazzmin Horrocks
4 months agoСherryl Twist was a great listener and advised very well. Thank you very much. The service we receive was very professional.
Sash Sash
5 months agoThank you for my recent appointment, very please that everything that was discussed has been followed and as promised a following email has been submitted. Ian
Ian Parr
5 months agoI went for a vit b12 jab which really hurts usually but the lovely nurse did it slowly and it was much less painful.
Margaret Mercer
6 months agoThey just don't seem to care. We will be changing gp. Your staff on phone are nothing but rude to my wife when she tries to book an appointment or get a repeat prescription which should auto repeat but doesn't. Shes been advidsed to use nhs app which doesnt work then tokd to use a spp doctors surgery app which also doesnt work as wont send her a code. You tell her to go into wigan road doctors as she cant get to Bridgewater, but wigan well theyre shut thur fri sat sun , she's in pain and needs her brown inhaler and buscopan and an earlier doctors appoinment than the 11th oct but you won't do anything to help. it's an asthma pump its very important yet you care not didbt even ask what she needed perscription wise on phone this is twice you have done this to her . Been fighting to be checked for polysistic overies for 2years she has been in alot of pain for a long time. Also whike complaining , 1 doctor via your GP told my wife she didnt have asthma without even checking her chest, when we had an argue with her she checked her chest and gave her a higher dose asthma pump as her chest had indeed got worse. Disgusting tbh please start helping people instead of causing mental breakdowns because of the way you treat people. Start being kind. Ps leigh family practice is not the Bridgewater one but the Bridgewater 1 have responsibility as they also answer their phones to.
Dave Brown
6 months agoIt can be quiet when you turn up and by the time you get seen to, it can be packed. I'm in here half the time with a toddler and a newborn. I don't want to have to wait over 25 minutes to have the appointment because by then my toddler is bored and is messing around. The doctors/ nurses you see are great though, can't fault them.
Emma Rudd
6 months agoThe surgery reception team are always so helpful and patient. The ANP was thorough and very personable.
Karen Thompson
8 months agoSister Elona assisted us to get all the vaccinations necessary for my children as we had just moved into the country,checked all our records and was very patient and kind. Greatly appreciated.
Ruth Jiri
8 months agoMrs alona zendabdin was absolutely lovely as usual I seen her a few times now and and every time she listens to you and if you want to know anything or anything worrying you only need to ask her she will sit down and explain to you she is a credit to the surgery thats how people should be with patients i know there is a time limit for each person but a couple of minutes for a patient goes along way shes is a great lovely lady and deserves credit where credit is due thankyou for today xx also I always find the receptionists are very friendly and always have a smile for you xx
Susan Barnes
9 months agoI was more than delighted with the service i received today. I had made a mistake and went to Bridge water medical centre instead of Higherfold. I was worried i will miss my appointment as i could not get there on time. The staff manage to arrange an appointment with the nurse there at Bridge water and i had to wait for just 10 minutes and i was seen. Thank you all for today Many blessings
Ella Eboumbou
11 months agoHad an appointment with Ms Shirley Leech. On time and took the time to listen.I was put at ease straight away, my problem was seen to and I came away reassured regarding ongoing treatment. Medication sorted. Onwards and upwards, thank you.
Bren Carroll
11 months agoThey are removing me from their list despite being an active patient living in the Leigh area. Reception were unwilling to help to resolve this. I can't believe I've paid tax all my life to be treated this way.
Roy Evans
1 year agoPleasant staff, however as of 22nd March I am still awaiting the results of an ECG test taken on 29th February for stress related heart issues…
David Partt
1 year agoI strongly advise against visiting this doctor's surgery; it's the most disappointing experience I've ever encountered. The receptionists are utterly incompetent and unfit for any job, let alone one in the healthcare sector. This practice urgently requires investigation as it epitomises everything wrong with both our society and the NHS. I fear it's only a matter of time before someone's life is endangered due to the receptionists' negligence in handling medical matters. When inevitably scrutinised, they'll likely escape consequence and continue as before. Their treatment of people, particularly children, is appalling. They exhibit zero empathy and seem to schedule appointments months in advance to avoid addressing urgent medical needs, especially concerning children. The receptionists treat your health with complete disregard, brushing off complaints and evading any attempts to escalate issues to management.
Meditated Sunset
1 year agoI've always been very impressed with Leigh Family Practice. Getting an appointment hasn't seemed to be impossible, though I usually do go down to reception which I appreciate isn't possible for everyone. The staff have always been polite and efficient, putting up with my questions, often of a technical barrier when I am how the finger pulse and SpO2 monitor works. My skin cancer was diagnosed quickly and attended to at Leigh Hospital, and my ear check, called out at my partner's prompting, resulted in my getting heating aids within a month. All in all, a very positive experience.
John Stout
1 year agoVery pleased with services from practice today. From the staff nurse to receptionist. Very informative and professional.
sue gregory
1 year agoWhat a joke of a Doctors surgery this is, how can a Doctors surgery have zero appointment for you to see a Doctor, next available appointment is March 4weeks away its pathetic no wonder A+E are over run with ppl who don't need to be there, it's because GP's since covid don't seem to bother anymore, receptionist is a joke wouldn't even listen to symptoms and try to help just said phone GP alliance nothing I can do which is pathetic, this will also go in an email to the CQC who funnily enough hasn't rated this surgery since 2019 according to Leigh Family Practice website
Karl Hardman
1 year agoI’ve only had positive experiences from all the doctors and receptionists since joining. One of the best practices in Leigh. They listen to your concerns and make sure to follow up if needed. You will not regret registering with them.
Tilly Anochie
1 year agoIt’s a joke not a family practice. Been going there back and forth for a year and every time all the pains are normal for them. No wonder people are dying because of undiagnosed illnesses. Please hire some real doctors and nursers. No help there whatsoever.
L aite
1 year agoReceptionist met with a smile and very polite. I saw the COPD nurse, right on time. She is extremely knowledgeable in her field...Put me at ease and explained everything thoroughly. Did not feel rushed and was listened to.
Bev Parr
1 year agoMy appoment when t well I was more then satisfied with my nurse
Bettina Addison
1 year agoThe nurse i saw was lovely and explained my diabetic review clearly and said I have improved on the previous 2 years so reassuring
John Morgan
1 year agoI have recently joined the practice and can't fault anything. They have been brilliant!!
Kirsty Melanie
1 year agoAppointment with the nurse, she was very pleasant and appointment was on time. Excellent service
JANET MELLING
1 year agoOn the day I visited the surgery I found the staff to welcoming and helpful. I had an appointment with the nurse who was very helpful and informative and gave some good advise
Jean Dunphy
1 year agoCouldn’t fault, very nervous joining a new doctors however the process was seamless and everyone was extremely helpful.
Jessica
1 year agoLovely staff, take care of us and speak very nice. They explain and make me understand everything ?
Marian Oprea
1 year agoI was seen by nurse on my appointment time and professional dealt with, treatment explained and sorted.receptionist very helpful thank you.
William fishwick
1 year agoIf I could give them zero stars I would. I wouldn’t even recommend my worst enemy signing up to this doctors. I have never known a doctors this bad in my life, don’t know how they haven’t gone out of business and don’t get me started about them receptionists, no customer service skills at all. Wouldn’t even known good customer service skills if it slapped them across the face. If I wrote all the negatives about this doctors down I’d be here all day. Just don’t waste your time or energy signing up to this doctors cause it’s truly not worth it, even if your on deaths door.
TMB 147
1 year agoAbsolutely fantastic. Receptionists are lovely and that's half the battle, doctors are good too. Thank you!
Sam Maccallum
1 year agoThanks to Alona, her sensitivity, delicacy and incredible professionalism, the medical procedure that isn't the most pleasant in the world, was surprisingly fast, easy and not scary at all)) The reception team were nice and ready to go above and beyond, as they usually are. Thank you, Leigh Family Practice, for having such specialists. They make difference in my life.
Olga Pancenco
1 year agoExtremely difficult to get an appointment and when you do it is a locum doctor who knows nothing of your history. It is the beginning of June and the next pre bookable appointment is the 20th July! They are advertising they are taking on new patients when they can't accommodate the ones they already have. I filed a complaint months ago about the appointment system and no one has bothered to contact me. Some, not all of the receptionists think they run the place. Never no appointments on the apps either. This will probably be deleted and nothing will get done as usual.
Cloe Clee
1 year agoDebbie was absolutely fantastic she helped with sorting my enquiry when no one else had time. She is a super star, so helpful! Thank you!
Gosia Krajewski
2 years agoThe recipient Debbie Thompson deserves a medal for achieving something I've been trying to do for a few days. Amazing thank you so much Debbie. I'm not dismissing all other reception and behind the scenes are absolutely lovely and always amaze me. They're all very kind and love to laugh. Usually at me hahaha. Sometimes they're the only people I talk. They make my day . I smile laugh and feel respected
Nicole Stowell
2 years agoStruggled to get an appointment to see a doctor or clinician by phone or in person for my 84 yr old mum and remembered the practice have a care co-ordinator team, which I only found out about by accident when I was last in the surgery. Debbie Thompson went out of her way to get me a telephone call today with a doctor to authorise my mums’ medication prescription. All sorted! Thank you
April Caren
2 years agoI thought I'd found a lump in my breast.i rang the doctors and the receptionist couldn't have been more helpful and concerned for me.she managed to get me an emergency appointment.luckily everything was fine,my doctor was brilliant.
Shell louise Durber
2 years agoThank you very much to the lovely nurse who explained everything to me regarding my blood results. Also the lovely receptionist who jumped through loops to get me an appointment with doctor asap x
Natalie Croft
2 years agoAppointment to see the nurse re blood test result and general health check. Seen on time. Nurse very knowledgeable and informative. Reception staff pleasant and helpful.
Jo Reynolds
2 years agoJust about had enough of "premier" health team. Absolute joke of an 'organisation'. Having previously prescribed me medication that they know I'm allergic to, I have today rang them up 4 times, each time staying on hold for over 10 minutes with no response. Would not recommend!
Cameron Bolton
2 years agoJoke of a surgery... Use the online consultation form to get a "guaranteed call within 48hrs"... Only to get a text saying it will be a week later!..... Pathetic! No wonder A&E's are full of people delaying urgent care when GP's take a week just to ring you!
Paul Hayes
2 years agoI was happy for today service. Thanks to the nurse Sarah for the good work. You deserve a promotion. :)
beny kani mabi
2 years agoCalled in the morning and was able to fit me in same day! Loverly lady i spoke with on the phone! So glad i have a GP surgery who actually cares!
Abigail scholes
2 years agoMy doctor and the receptionist were very kind and friendly . I was very sad after my recent miscarriage. After visiting my doctor , I am very hopefull to continue trying having babies♥️?♥️
Sheyda Mokari
2 years agoI'd like to start by giving a colossal thank you to the fantastic reception staff and those in the background ❤️. I was so scared of change when Dr corkindale left. I was bricking it to say the least. I thought I'd never find that safety again. I had to go in and I was see by Advanced nurse practitioner Mrs shilton. I immediately felt at ease. You won't find anyone better. Please do the right thing and keep Sarah. I know that others like Sarah. I'd like to start a petition. Please people bont let our new member who always has time for us go. . KEEP SARAH SHILTON ??
Nicole Stowell
2 years agoBeen with this doctors for a few years and today I saw advanced practitioner Sarah shipton (think that’s how her surname is spelt) and she is amazing. I have never felt so comfortable with a gp, my issues were listened to, she really helped me and I left knowing my gp genuinely cares about me, I really hope I continue to see Sarah in the future, my trust in leigh family practice has been restored. Thankyou Sarah for being a caring & reliable GP. I didn’t feel rushed, I didn’t feel fobbed off, I felt heard and cared about and Sarah should be an example for other gp’s out there.
Ashleigh Sherwen
2 years agoI feel the service by receptionist's has significantly improved over the last 6 months. Very helpful and the GP listens to me
Sarah Brown
2 years agoI have rung as my daughter wasn't well this morning being sick. Normally I'm very disappointed at how the appointments are managed as I'm normally told ring back tomorrow or we don't have an appointment for 3 weeks. However it seems to have gone back to how it first was. Great customer service on the phone, more than happy to help and an appointment in a more than reasonable time frame. Thanks
jennifer wilford
2 years agoI have been with Leigh family practice for over 6 years and never had any problems. All the doctors nurses and reception staff are very supportive and helpful. Thank you to you all for helping me over the last 6 years xx
Sharleen Schoeman
2 years agoI've been a patient at this practice for quite a while , I've found all the receptionist to be extremely helpful ,and if needed to speak to a doctor ,have tests done ,and referred for treatment ,recieved a first class service .
Jeanette Lancaster
2 years agoA bit disappointed that my daughters appointment was changed from face to face to a phone call, with a follow up appointment the following day. But the following day the doctor was very thorough with my daughter and her examination, very patient, overall very pleased.
Janet Worth
2 years agoWent to get a pneumovax jab, the practice nurse also checked my weight, blood pressure and reviewed the results from my recent blood tests. Everything went smoothly, appointment was on time and the nurse was really pleasant and caring.
Howard Haigh
2 years agoGood Afternoon I have just recently visited this Gp surgery practice and I have to say I have been one of your patients for a very long time and I can say I was very disappointed with the practice, I know things have been hard of late, but couldn't even get a prescription for an ear infection a weeks course of cheep antibiotics to treat my infection, only to be told I had to see the gp so I said okay when is the next available appointment only to be told in three days time so anything after wensday the 20th July 2022, like I said what is going on here awfull service so if I have a perforated ear drum I will be putting in a malpractice against this surgery, for damages and pain and discomfort and loss of hearing. This practice needs to do better for their patients and not fog you off to the walk in center what a disappointment.
mark spangehl
2 years agoI found the staff to be good and polite , the clinician who phoned me was very polite and pleasant and explained everything to me that’s why I gave 5 stars
Linda Pytlasinski
2 years agoThis 5 star rating was an easy decision for me. This is because, I have complex needs and sometimes I struggle to get to a face to face appointment. But the reception staff are absolutely amazing. They always help me in whatever situation I find my self in. These people include of..... Debbie, Sam, Beth, Andreia, Patience. Also anyone I haven't mentioned. I can't thank these extremely professional people. I can't fault them in anyway. They always manage to make my day and make me laugh. I can't tell you how refreshing it is to make a call knowing that you will get a warm reception. Guys your all fantastic, never change , in my eyes , these people had my back with empathy, to my needs. Please remember these amazing professionals got us through the worst few years we all suffered, but still they greet you a lovely greeting. And those people out there who complain need to stop with the 1 star ? reviews and just think about what they have been through and still carried on being the same beautiful, and professional as they are. Personally I can't thank you enough.?❤️☺️
Nicole Stowell
2 years agoI have been a patient with this practice for many years and choose to travel a longer distance rather than to change my doctor. Staff will always do thier very best to help and the practice is efficient and approachable, whilst maintaining a professional attitude. Many thanks for all you do ?.
Jackie Bertenshaw
2 years agoOverall I am pleased with all aspects of this practice. Seen by the nurse who supported me 100%. Every stage was clearly explained I was very comfortable and happy with my treatments.
Lavinia Gerrard
2 years agoAwful practice. Numerous times my antidepressants have been late even though requested the required way 3 day prior. Their response too many doctors on holiday ring 111. Reception staff shut you down. Except 1 I don't know her name very rare you get hold of her but she goes out of her way to help you. When you finally get an appointment the doctor doesn't seem interested just as if your a inconvenience. Very very poor practice in all aspects
Alex Pemberton
2 years agoEveryone very helpful & courteous, nothing is too much trouble.
Avis Johnson
2 years agoI've never been treated as well at reception at Leigh Family Practice as I was today. I was very fortunate to be dealt with by Sarah Fox who was courteous, efficient, polite and sorted all the problems that I presented her with alacrity and a very pleasant attitude. This encounter has encouraged me to think that better times might just be arriving at LFP after many years of inefficiency and disinterest. I sincerely hope for a better future association.
Barbara Murray
3 years agoPoor service. Edit. Was never contacted and they're still as useless as ever.
Joe Meadows
3 years agoGood people, Good service, Good hygiene, All around Good Doctors.
Bounce Musicfm
3 years agoWouldn't even give 1 star in all honesty worst practice I've ever been with, moved to leigh and swapped from my doc in wigan to leigh family practice and what a joke, everything is done online and takes 48 to 72 hours to process then your phone app will be a further 2 days later at any time in the day so that's 5 working days later, then if need a face to face app, they tell you reception will ring you back the next day to book,rang them 3 days later as had no call to be told I will get call today this went on for over a week then was told as it had been too long I needed to do the process again, this happened 3 times!! Also waiting 5 days for a phonecall isn't really suitable when having young kids I don't know 5 days in advance if gonna be ill, I know it's tough times atm but it is really bad, I moved doctors and have never had this problem since! Do not recommend any doctor surgery owned by ssp as this is how they all work my mum currently trying move from 1 in atherton as her is ssp and exactly same, if you ring up all reception ever say is it needs be done online, we don't do anything over phone anymore sorry!! What if you don't have Internet or a phone thatconnects to Internet?? Not everyone uses technology or understands it?! Like my mum! I had to always do it, she use get so stressed and upset!
Emma Humphreys
3 years agoGP’s should be seeing patients in the surgery. The majority of the country have been back to work, why are GP’s not?
Iain K
3 years agoTrying to get through by phone and online. The phone cuts off when I get to the top of the queue. I can’t log into the online system because I don’t have a password, I have to get one by telephoning the surgery, but I get cut off when I get to the front of the queue. Yery frustrating. I will be going round in person if this carries on. I’ve been trying to get through for over an hour. No wonder A&E are overwhelmed.
John O’Donnell
3 years agoFor the 3rd time in the last few months I have submitted an online form to be contacted by the doctor for a medical issue. It states online that you will be contacted within 2 working days but yet again 4 days later and still no contact at all from the surgery. Getting any appointments over the phone is worthless and requesting repeat prescriptions usually end up wrong or prescriptions just don’t get sent to the pharmacy. I’ve had one specific medical issue for over 8 years and this ‘surgery’ has been prescribing me hundreds of pounds of different medications over the years with hardly any proper diagnosis which didn’t get close to helping me to only find that an £6 over the counter common medication has helped me more than any doctor here has.
liam roe
3 years agoI have tried to contact the surgery for an appointment, i was on hold and went from 3rd in the queue to 8th. I finally got through and was told to make my appointment online. After telling receptionist 6 times that I did not have access to the internet they told me there was nothing they could do and just go on the link when I could and I have been left with no appointment no assistance and no guidance. Absolutely disgusting when you are concerned about a problem!
shannon Mclaughlin
3 years agoSarah the Receptionist is brilliant she is the best one in years .. she takes time to help Brilliant service Amy kelly
Amy Gibson
3 years agoGood luck trying to get a face to face appointment here. We have been struggling to get a referral into the memory clinic for a family member with dementia and significant health issues for months. After several promises of referrals that never materialised we finally managed to get a face to face appointment today. Only to then receive a text to say the GP is ill your appointment is cancelled and we will be in touch when we can reschedule, but we can't tell you when that is. Attempting to hold down a full time job in the NHS and look after a family member with dementia simply isn't possible without help. The health service is on its knees and GPs are working from home with one GP covering face to face appointments at this practice. If they can't make it then the days appointments are cancelled. It's no wonder the country is up in arms about the GP situation, it is of your own making. You should be ashamed of the service you are providing to your community.
Joshua Balmer
3 years agoExtremely helpful and quick to diagnose and prescribe treatment
shannon foster
3 years agoNHS 111 advised I get an oxygen metre from my GP practice so I can monitor my own health from home due to me having covid. I explained that it is impossible to even get a telephone appointment & that I wouldn’t get one. I was proved right. Sure enough bang on 8am I began trying to ring this surgery. For 10 minutes it leapt from being engaged to call ending. After 30 minutes & 89 attempts I got through, only to be told that you need to book a telephone appointment 5 days in advance & their all booked up. Breathing isn’t so bad that I need admitting yet but heart rate is sky high & if I had the tools to hand to look after my own health from home, it would help both the NHS & myself.
Carol Rothwell
3 years ago1 Star is too much. It's not one person, or incident, it's just the worse practice around. All the other reviews here explain somewhat of the issues. Since covid you cant even see a doctor. I've given up trying!
David Kenny
3 years agoSo since the beginning of this year the doctors have been ringing me to make appointments for various things so yes rang back put on hold for 30 mins plus each time no problems booked my appointments so then they would ring or text back and tell me its been cancelled so when I ring to make another numerous appointments they tell me I have to wait until they are available so I ring and book the appointments again ringing to cancel I've had this now 5 times this has been going on too long I did have the practice manger ring to apologise because they sent me to an appointment in a different surgery and guess what the nurse was on annual leave the receptionists need a course in customer care the doctors are not much either no care for anyone currently in the process of moving doctors would Not recommend I wouldn't even give it 1 star but you have to
Alison
3 years agoNot even worth 1star their pathetic,they tell you to book a appointment on line when they don't exist. What happened to a duty of care?
Andy Marshall
3 years agoEpic fail. They lost my papers then my wife. After six months, the baby was also lost. They know nothing there. Visits by phone. They have no idea about their job. Brothel
Pablo Escobarr
4 years agoShambolic is the best way to describe this practice. The receptionists are the most rude I have ever come across. The prescriptions are never ready when they should be. Trying to get through on the telephone is just an absolute joke. Avoid at all costs. (The only good thing about this practice is Dr. Corkindale, she is amazing when you can get to see her). Have now moved to The Avenue surgery at Leigh Infirmary and the difference is just unbelievable, they are so professional and helpful.
tracy west
4 years agoJust spoke to Val. She was absolutely amazing. Very professional service in a very friendly manners. That's exactly what you need calling surgery so a BIG thank you to Val. Your help today is much appreciated.
B B
4 years agoOpening Hours
| Monday | 8:00am - 6:30pm |
|---|---|
| Tuesday | 8:00am - 6:30pm |
| Wednesday | 8:00am - 6:30pm |
| Thursday | 8:00am - 6:30pm |
| Friday | 8:00am - 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
