M&S Foodstore
Parsonage Way, WN7 5SJ
4.3 593 reviews
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Dreadful experience trying to get through to the store at Leigh. After trying to by pass the automatic responses to speak to someone finally it rang through only for me to be cut off!!
Sally Walker
1 month agoLast Friday(06-12-24) M&S used a free 1kg Belgian Chocolate Biscuits tin to bait new members to join its Sparks scheme. The promised coupon was issued to my Sparks app instantly however it vanished into thin air while I was on way to a branch to claim for it. M&S singlehandedly retrieved it after having issued it to its member. M&S staff at the Helpline this morning said that the free gift was meant for a chosen few and that it was a system error by sending it to all newly joined members. And, there is NOTHING M&S is gonna do about that. I raised a formal complaint to M&S and got a reply, quote, "Our Sparks offers are designed to be personalized, meaning they vary from one customer to another based on shopping habits and preferences." How on earth do you have any data and statistics on "shopping habits and preferences" for a NEWLY enrolled Sparks member, in order to decide which one to offer the free gift? It clearly stated on the coupon that it was not a lucky draw and the recipient has 5 days to claim it. Shame on M&S!
Edward
1 month agoNice produce at a reasonable price.
Nigel Bate
2 months agoOpening Hours
| Monday | 8:00am - 8:00pm |
|---|---|
| Tuesday | 8:00am - 8:00pm |
| Wednesday | 8:00am - 8:00pm |
| Thursday | 8:00am - 8:00pm |
| Friday | 8:00am - 8:00pm |
| Saturday | 8:00am - 8:00pm |
| Sunday | 10:30am - 4:30pm |
