I visited the above O2 store yesterday to discuss upgrade options with my partner and we were particularly impressed by the service we received from our advisor, Jennifer.
She acknowledged us the second we entered the store, she was helpful and informative, thorough, compassionate and kind.
We had only returned the night before from a holiday to Australia where I had broken my phone and hence the need to call in despite suffering jet lag. She made the process straightforward and easy to understand and I happily upgraded on her advice. In return, my partner went out and bought her a Costa hot chocolate as a way of thank you!
We feel, that the general public as a whole, are quick to feedback negative experience, yet see it as just as important to feedback such a positive one as this.
By far the best service we have received in any O2 store we have visited.
Our sincere gratitude to Jennifer for her patience, kindness and professionalism.
Claire Bradshaw
1 month ago
Absolutely brilliant service from both members of staff on Sunday. as soon as we walked in the store, they smiled and acknowledged, and Tyler, who helped us through all the process of the contract, the upgrade everything so easy,
What impressed was the fact that even though we didn’t finish the whole upgrade and data transfer process until half an hour after the store closed both members of staff(I’m sorry I can’t remember the ladies, but she was so friendly, chatty too) stayed at the store without any problems without any issues just to ensure that the service that they gave was outstanding
I would recommend using this store as the staff are wonderful , and are an asset to your team
Fiona Rendell
3 months ago
Received great service even though the Wigan branch caused the issue. Would recommend to anyone
Kieran Haunch
7 months ago
Rude and abrupt. Was considering buying a handset but didn’t get that far got the impression I was an inconvenience so I left.
Anthony Whalley
9 months ago
A great store, lovely knowledgeable staff (especially jen). Highly recommended.
James Kendall
10 months ago
Staff extremely helpful and friendly yet very professional. Nothing is too much trouble for them.
Jennifer Bellew
1 year ago
Couldn't load any notes on my previous visits or problem so couldn't help
Lynne Concannon
1 year ago
Not really help you even if you got your phone qith ypu unlocked they still want to see proof of Id to start with.
Muhammad waseem Anjum
1 year ago
A big thank you to James who deleted thousands of emails for me.A lovely helpful caring this won't defeat me attitude what a star.Shop welcoming and so helpful x
Marjorie Glover
1 year ago
Rude unhelpful staff. Definitely don't recommend....
I needed my 76yr old grandmother's account closing, she was told to go in store, they told her to ring in with an attitude so she went home and called again for them to say go in store again. So I doubt you could help to.
I went to her bank and stopped 4 direct debit from o2, she only had 1 phone from 2017. Shame on yall
Bekki Smith
1 year ago
Having problems with new O2 account. Went to Leigh shop on 3 occasions. What a waste of time. Fortunately the Customer Services who I contacted by phone were able to help and explain the problem.
Elaine Peet
1 year ago
Went into leigh shop today and Staff member james helped me, I went in to upgrade my phone,was very welcoming, very helpful excellent customer service and professional. Talked me through everything I needed to know about the upgrade i was getting. overall very happy with the assistance I received. Thank you
skye burton
1 year ago
Went into the Leigh store yesterday, Jennifer served me. She explained all products & services. very helpful & professional highly recommend 02 and staff are absolutely brilliant
Teresa Regan
1 year ago
Fab u lous really pleased not only with phone but got hot spot box too, 3 months free then great payments and if I'm not happy just take it back, staff was great very informative friendly and patient
maxine halpin
1 year ago
Jen was very informative and very helpful 👏 definitely visit again.
Shirley Riley
1 year ago
Popped into 02 at Leigh today with an enquiry..always very pleasant and helpful...think it was Elly(?)that I spoke with...and will definitely return..
Anne Ogrady
1 year ago
Staff very helpful with choosing which phone suits your requirements
Peter Jolliffe
1 year ago
Helpful, polite, will go again
Peter Otoole
1 year ago
Needed help due to phone freezing, gave fantastic support and fixed issue, thanks
John Davies
2 years ago
This experience was a very great time
Took the time to help us talked all the ways that would be useful and best .
lk lol
2 years ago
Staff were excellent in their professionalism and customer support. I asked a number of questions about opening up an O2 account and service, and received helpful and thorough advice. One staff member even have me his personal SIM insert opener so I'd have everything I needed when my SIM became active. Phone support was excellent too. Brilliant service all around. Thank you O2!
Graham Phillips
2 years ago
Excellent service and very helpful and efficient service
Stephen Frail
2 years ago
Staff were very helpful
Gary Westmoreland
2 years ago
Very helpful to my query they put me through to the appropriate person and I was sorted ouy
Derek Morris
2 years ago
Went with a problem and they.sorted it
Lois was fabulous did a brilliant job
Audrey Berry
2 years ago
Great staff,especially Joe,go over and above to help you with whatever you need,highly reccomend 👍
Andy Miller (Barney)
2 years ago
My local O2 shop gave me a new sim card to cure a minor fault, also made me an offer l could not refuse on the new Samsung 21, A worth while trip,Thank You Brian.
Brian Clarke
2 years ago
Staff very helpful if you have a problem with your phone
Lisa Peake
2 years ago
Smadhing young man saw to me today could not be faulted brilliant
Terry Williams
2 years ago
Excellent staff really went above and beyond to help me. Even managed to save me money 👏 👏 👏 👏 👏
Johnlee Mitchell
2 years ago
Very helpful and friendly staff
Peter Fillery
2 years ago
Very good service
Christine Harrison
2 years ago
Staff are good
Vivien Almond
2 years ago
Very helpful with new phone was glad to see o2 shop open again staff was excellent thanks
Kevin Smalley
2 years ago
Thank you very helpfuĺl & got issues resolved without any fuss. Thank you.
Neville Strefford
3 years ago
Helpful staff...didn't try to over sell!
Alan Atherton
3 years ago
Fantastic service very knowledgeable (KAYLEIGH guru). Helped setting up phone for daughter to help keep her safe. Thank you.
Leanne Browne
4 years ago
Delighted with the staff at the Leigh store, absolutely nothing to much trouble. My phone wasn't in stock and they actually offered to bring it to my home address. Very pleasant and courteous.
Debbie Webster
4 years ago
