O2

I visited the above O2 store yesterday to discuss upgrade options with my partner and we were particularly impressed by the service we received from our advisor, Jennifer. She acknowledged us the second we entered the store, she was helpful and informative, thorough, compassionate and kind. We had only returned the night before from a holiday to Australia where I had broken my phone and hence the need to call in despite suffering jet lag. She made the process straightforward and easy to understand and I happily upgraded on her advice. In return, my partner went out and bought her a Costa hot chocolate as a way of thank you! We feel, that the general public as a whole, are quick to feedback negative experience, yet see it as just as important to feedback such a positive one as this. By far the best service we have received in any O2 store we have visited. Our sincere gratitude to Jennifer for her patience, kindness and professionalism.

Claire Bradshaw

10 months ago

Absolutely brilliant service from both members of staff on Sunday. as soon as we walked in the store, they smiled and acknowledged, and Tyler, who helped us through all the process of the contract, the upgrade everything so easy, What impressed was the fact that even though we didn’t finish the whole upgrade and data transfer process until half an hour after the store closed both members of staff(I’m sorry I can’t remember the ladies, but she was so friendly, chatty too) stayed at the store without any problems without any issues just to ensure that the service that they gave was outstanding I would recommend using this store as the staff are wonderful , and are an asset to your team

Fiona Rendell

1 year ago

Seen straight away and problem with my phone solved efficiently.

Dean Taylor

1 year ago

Received great service even though the Wigan branch caused the issue. Would recommend to anyone

Kieran Haunch

1 year ago

Rude and abrupt. Was considering buying a handset but didn’t get that far got the impression I was an inconvenience so I left.

Anthony Whalley

1 year ago

A great store, lovely knowledgeable staff (especially jen). Highly recommended.

James Kendall

1 year ago

Staff extremely helpful and friendly yet very professional. Nothing is too much trouble for them.

Jennifer Bellew

1 year ago

Couldn't load any notes on my previous visits or problem so couldn't help

Lynne Concannon

2 years ago

Not really help you even if you got your phone qith ypu unlocked they still want to see proof of Id to start with.

Muhammad waseem Anjum

2 years ago

A big thank you to James who deleted thousands of emails for me.A lovely helpful caring this won't defeat me attitude what a star.Shop welcoming and so helpful x

Marjorie Glover

2 years ago

Rude unhelpful staff. Definitely don't recommend.... I needed my 76yr old grandmother's account closing, she was told to go in store, they told her to ring in with an attitude so she went home and called again for them to say go in store again. So I doubt you could help to. I went to her bank and stopped 4 direct debit from o2, she only had 1 phone from 2017. Shame on yall

Bekki Smith

2 years ago

Having problems with new O2 account. Went to Leigh shop on 3 occasions. What a waste of time. Fortunately the Customer Services who I contacted by phone were able to help and explain the problem.

Elaine Peet

2 years ago

Went into leigh shop today and Staff member james helped me, I went in to upgrade my phone,was very welcoming, very helpful excellent customer service and professional. Talked me through everything I needed to know about the upgrade i was getting. overall very happy with the assistance I received. Thank you

skye burton

2 years ago

Went into the Leigh store yesterday, Jennifer served me. She explained all products & services. very helpful & professional highly recommend 02 and staff are absolutely brilliant

Teresa Regan

2 years ago

Fab u lous really pleased not only with phone but got hot spot box too, 3 months free then great payments and if I'm not happy just take it back, staff was great very informative friendly and patient

maxine halpin

2 years ago

Jen was very informative and very helpful ? definitely visit again.

Shirley Riley

2 years ago

Popped into 02 at Leigh today with an enquiry..always very pleasant and helpful...think it was Elly(?)that I spoke with...and will definitely return..

Anne Ogrady

2 years ago

Staff very helpful with choosing which phone suits your requirements

Peter Jolliffe

2 years ago

Helpful, polite, will go again

Peter Otoole

2 years ago

Needed help due to phone freezing, gave fantastic support and fixed issue, thanks

John Davies

2 years ago

This experience was a very great time Took the time to help us talked all the ways that would be useful and best .

lk lol

2 years ago

Staff were excellent in their professionalism and customer support. I asked a number of questions about opening up an O2 account and service, and received helpful and thorough advice. One staff member even have me his personal SIM insert opener so I'd have everything I needed when my SIM became active. Phone support was excellent too. Brilliant service all around. Thank you O2!

Graham Phillips

2 years ago

Excellent service and very helpful and efficient service

Stephen Frail

2 years ago

Staff were very helpful

Gary Westmoreland

3 years ago

Very helpful to my query they put me through to the appropriate person and I was sorted ouy

Derek Morris

3 years ago

Went with a problem and they.sorted it Lois was fabulous did a brilliant job

Audrey Berry

3 years ago

Great staff,especially Joe,go over and above to help you with whatever you need,highly reccomend ?

Andy Miller (Barney)

3 years ago

My local O2 shop gave me a new sim card to cure a minor fault, also made me an offer l could not refuse on the new Samsung 21, A worth while trip,Thank You Brian.

Brian Clarke

3 years ago

Staff very helpful if you have a problem with your phone

Lisa Peake

3 years ago

Smadhing young man saw to me today could not be faulted brilliant

Terry Williams

3 years ago

Excellent staff really went above and beyond to help me. Even managed to save me money ? ? ? ? ?

Johnlee Mitchell

3 years ago

Very helpful and friendly staff

Peter Fillery

3 years ago

Very good service

Christine Harrison

3 years ago

Staff are good

Vivien Almond

3 years ago

Very helpful with new phone was glad to see o2 shop open again staff was excellent thanks

Kevin Smalley

3 years ago

Thank you very helpfuĺl & got issues resolved without any fuss. Thank you.

Neville Strefford

4 years ago

Helpful staff...didn't try to over sell!

Alan Atherton

4 years ago

Fantastic service very knowledgeable (KAYLEIGH guru). Helped setting up phone for daughter to help keep her safe. Thank you.

Leanne Browne

5 years ago

Delighted with the staff at the Leigh store, absolutely nothing to much trouble. My phone wasn't in stock and they actually offered to bring it to my home address. Very pleasant and courteous.

Debbie Webster

5 years ago