The carpet fitter Daniel was the only good thing about the whole experience. He had to cut the carpet outside on the pavement that added an extra day of considerable upheaval.
I have been left with metres of perfectly good carpet that is enough to re-do my hall, stairs and landing in the future. I wasn't given the more economical option when purchasing that would have saved such wastage at £38 per metre. The manager did apologise and offered to put it in the remnants room for sale but it is all in pieces and doesn't look very appealing.
I was not made aware of the extra costs of removing the old carpets and shaving the doors either. Luckily they had already been taken up but it would have been another £450 for the uplift.
Whilst the sales person concerned is no longer with the company it was still a very poor service.
Carol Paterson
3 months ago
Chosing and getting the carpet and flooring for a whole house from them was great. However, the karndean flooring has lifting- well within the warranty. I have made over 15 calls to Stones to arrange repair. I have chase and chased them and have been promised calls back which do not happen. I have stayed in all day twice when I have actually been told someone is coming and no one turned up. The after care service is absolutely atrocious and is now becoming farcical. Would not recommend this company who don't even have the decency to call back. Growing increasingly frustrated.
Kathryn Ford
4 months ago
Daniel and Nicole were fab!!
Thank you so much.
We had a bedroom carpet fitted, a fitted carpet/mat put in the porch, and Lino fitted in the kitchen.
Daniel and Nicole worked very hard and gave attention to detail, throughout.
They were very polite and professional.
Highly recommended.
Anne Nelson
5 months ago
I have just had my whole house fitted by stones. The service was amazing from start to finish from choosing flooring to the fitting. The shop had so much selection I was given great advice as to which colour style to go for.would definitely use you guys again thanks so much
Stephanie Gore
7 months ago
Friendly staff and very helpful in answering all questions related to flooring. Wide variety of option for carpet and LVT
Dilip Ravindra
9 months ago
Wasn't there about buying a carpet, just advice regarding alterations to a carpet I already had down. Very helpful, understand, and friendly. They also resolved the issue quickly and professionally
Paul Hollingworth
11 months ago
This is the second time I have chosen their service, highly recommended!
Stephen Cheung
1 year ago
Had our stairs and landing carpeted, front room and hall laminated by them, they did a fantastic clean job, very pleased with the whole job
Paul
1 year ago
Extremely happy with our new Kardean flooring supplied by Stones Carpets and fitted by Ryan. Can't praise Ryan enough as the quality of his workmanship is exceptional and 100% recommend, and we are over the moon with the results.
Sue Starkie
1 year ago
A pleasant experience with everything made easy.
Just had carpet and vynl fitted to 3 rooms.
Simon, the manager came out to see us extremely promptly and sorted my quote within the hour. Very experienced man. We were happy with the choice available in the shop.
A lady called Charlotte assisted with fitting dates and due to increased carpet thickness arranged for our bedroom door to be shaved. We are happy with the results.
.
Thank you.
david sykes
1 year ago
So disappointed with the service after using this place for 5 years I’ll never use again. Waited in and cancelled clients for 2 days and still no carpet fitted , my daughter is currently sleeping on the couch as they asked for the room to be emptied. No apology just “well it’s not my fault” over text. I understand things happen but how you handle a customer afterwards is very important I’ll never use again because of this I’m so disappointed. You’ve lost a valuable cash paying customer just as our full upstairs is due to be re carpeted too.
Jo Fairburn
1 year ago
Waited in 2 consecutive days at times requested for visit to measure for flooring. Didn’t turn up both days not even a curtesy call to explain or apologise. Been a customer for over 30 yrs think it’s got new owners will not be going back
Keith Park
1 year ago
A very helpful young man looked after us and is coming within the hour to measure the house
Winifred Pendlebury
1 year ago
Always a smiling face to greet and help where possible. No pushy salesman though. Plenty of stock to browse through.
christine williams
1 year ago
Nice customer service and nice fitting. However if you come in the shop everywhere flashing sale sale. Even prices of the carpets seems to be smaller. But than in the end the final price is double.its very costy service. Invoice is not much clear so not sure if cost more carpet or labour.
Veronika Šírová
2 years ago
Excellent service all round fantastic good prices too
Kerrianne Hamilton
3 years ago
I do not recommend you get Amtico from here the service as been the worst possible. After been promised 5 times they will come back out to fix a lifting plank they still haven’t been with no reason why or apology. I’m just being ignored!
Catherine Vaernes
3 years ago
made arrangements for measuring for vinyl flooring for kitchen. nobody came so went to more reliable firm
Bill Friar
3 years ago
This place was recommended to me by a work colleague and it didn't disappoint.
Daniel Gore
3 years ago
Considering they advertise huge discounts they are very expensive!
Mark
3 years ago
We have been a few times about flooring for the kitchen, staff very helpful, we got what we wanted , just waiting for it to be delivered. A big thank you to a lad called Matthew.
John Wolsey
3 years ago
Made to feel so welcome after visiting a non interested other well known carpet shop in Leigh. Good choice of carpets at a very reasonably price. Was very happy with the quality of the carpets and was happy to place an order. They even came out to check our measurements. Obviously waiting for the fitting but was only asked to pay a small deposit beforehand. It's so nice these days to feel like service matters, and this company hit the spot. Would definitely recommend a visit.
John Stonier
3 years ago
Good quality carpets in Leigh
Emma Nancy
3 years ago
Good stock nice staff.
Leonard Ward
4 years ago
Having never been here before, we stopped by to look into getting some Karndean flooring. We were so impressed about how hard they worked to help us find what we wanted, that we are having them (gradually) replace the flooring in our whole house! They are very knowledgeable and we are now looking into getting some carpet too. They didn't just try to push the expensive stuff but gave us some carpet books to take home. The sheet vinyl we had installed was excellent and was far cheaper than another certain popular warehouse-based flooring place nearby with much better customer service. Would recommend them to anyone.
Rachael Bell
4 years ago
Excellent friendly professional service. We have used them before and always happy.
John Sutton
4 years ago
Always helpful and great service.
Wouldn't go anywhere else.
Simon peter Benjamin
4 years ago
Very helpful and friendly staff. Lots and lots of quality carpets to chose from. Will definitely highly recommend and will be back very soon myself ?
Susan Lundy
4 years ago
Good quality carpet but wrong size when it arrived. We’ve had to have a join put in as it was cut at the wrong size.
Carpet fitters arrived and I hadn’t been told specific time (only mid to late morning) luckily I hadn’t nipped out.
Fiona Connaughton
6 years ago
