My friend and I came into the shop a few weeks ago for our Euros and we were met by a lovely young man who I think was called Steven. He was very friendly and jokey and gave us both a good laugh, his customer service is excellent and we will certainly be returning again for our next holiday money purchase.
He's a credit to your shop.
Anne x
Anne Shaw
4 months ago
I went into this shop to get gold valued 2 weeks ago and was offered a decent amount. I went I 2 weeks after that and I was offered £50 less. How has the gold prices dropped so much in 2 week. The lady with the blonde hair that served me seemed like she didn't know what she was doing as she asked me what metal the gold was, I think she should have known. Her customer service skills was none existent as well. When I challenged the price she said "do you want to sell it or not". Very poor experience, won't be using again.
Sandra
6 months ago
Unfortunately I had a unpleasant interaction with a member of staff. She was quite off handed, seemed rushed and quite abrupt.
I had a pot of bits and bobs of gold and silver to sell, she gave me an offer of 275.00 for all. I declined the offer due to her abrasive manner, I wished her good day and thanked her for her time.
I went to HT in wigan, EXACTLY same bits n bobs, offer of 672.00. This can be verified, all details are on HT database. Staff at wigan branch were charming.
Janet Sutton
7 months ago
Lovely bubbly staff! Will go out of their way to help and assist.
Love the seasonal decorations- makes it’s for a very warm and welcoming atmosphere!
Sam church
9 months ago
Went here to look for jewellery for my wife as a present. Was served by a team member called Emily who was very helpful, got me the right piece and served me in a quick and efficient manner. Would highly recommend if your looking for a gift
Simon Stanier
9 months ago
Greedy little shop won't be using ever owner is a scammer do not change silver here
J S
1 year ago
Tried to change Sterling to Euro on the website, as it was showing the best rate out there. After several tries over a couple of hours, this wasn't possible. After trying to change money at the shop, the scam fell apart for them. So after being led to believe their rate was way above even the big names online. Once at the shop with money in hand you learn the rate is way below EVERYBODY. Luckily for me, I didn't have to change the money there n then, so I left with a smile. However, you can just imagine how many people have been caught out by this very questionable practice. Not many people like keeping sizable amounts of cash at home. Many people will change cash on way to airports, n don't have time to make new plans. Only realising afterwards how they managed to get such a terrible deal on their hard earned cash. Not nice.
H & T Pawnbrokers.... u really need to try harder. Shame.
Olive Elf
2 years ago
Steve was very polite and professional.
Kathleen Cheetham
2 years ago
Daylight robbery paying 5 pound under spot price .watches paying quarter of price .by law you have to pay a fair price should be investigated
Karl Pennington
2 years ago
Great friendly fast service.. staff are very helpful.. definitely will be back and recommended to family and friends too .. ??
Ste Faulkner
2 years ago
Great pawn shop to transfer money and sell goods
James Dooley
3 years ago
Lovely staff, always go out of their way to help. I’ve tried many similar shops in the past but found customer service patchy, not so at H&T. I highly recommended. Such. Pleasure to sell to and buy from
Atley North
5 years ago
I have used this store to sell old odd pieces of gold. Always helpful and friendly.
jackie Jackson
5 years ago
Excellent.. thank you Ms. Wildalia for such great service ?
Leida Miranda
7 years ago
If only a zero rating was possible. The young man was more interested in talking over me than listening to the points raised.
S Ben
8 years ago
Exceptional friendly cheerful staff. Very helpful. 5*****
Keren
8 years ago
THIS WOULD HAVE BEEN A ZERO STAR REVIEW IF THAT OPTION WAS AVAILABLE.
AVOID. AVOID. AVOID. 0 stars, for 0 service.
I phoned the shop 15 minutes before I set off to Leigh to ask if they provided the service I required, they where lovely on the phone and told me the service WAS AVAILABLE and if I came down to the store, they WOULD be happy to help. 15 minutes after the phone call, I arrived at the Leigh branch, THE SAME BRANCH I HAD SPOKEN TOO ON THE PHONE. I walked in and the SNOBBY women behind the screen took one look at me (I was wearing joggers) and they said they don't offer the service I phoned about. When I stated I had just phoned, they said the woman on the phone had lied, with there only being TWO WOMEN in the shop, one off them had to be who had answered the phone to me. The women when you are in front off the inside the shop are snobby and rude. How you could be judgmental and work in a pawnbrokers is beyond a joke. I will be telling everyone I come across to avoid this shop. The sooner it closes down, the better. HP PAWN BROKERS, INVEST IN CUSTOMER SERVICE WORK SHOPS, FAILING THAT, BETTER STAFF WHO CAN ACTUALLY CARRY OUT THEIR JOBS.
