Very professional and great customer service. Will definitely use again
john
1 month ago
I bought an RGMT SUPER AV 24HR DIVER'S WATCH from Ideal World, that arrived faulty. Ideal World then went bust. Mistal Time Services took on the repair under warranty, and now my watch is being processed for despatch to me. I can't thank the watchmakers and customer service staff enough for their help with my watch repair.
I give Mistal Time Services a rating of 5/5👍
Kind regards.
P.Chapman QC
paul chapman
1 month ago
Slow to respond and not accurate when giving information about your order and delivery. Took long time to repair.
Watch repaired very well.
Steven Mitchell
2 months ago
First time leaving a 1 star review for anyone.
Sent my AVI8 watch for repair for the third time (same fault) and returned each time with exactly the same fault.
Have the watch for weeks and months on end too.
Avoid
boustie
7 months ago
Hi. I have sent a watch 2 times for an service and both times mistal has sent back and watch that is not keeping time at all. Really wonder if mistal is servicing the watches at all
Tommy Forsman
1 year ago
Great service, fixed my watch under warranty and it came back in perfect condition. Working fine and it is nice and clean. Thank you!
Abubakar Yahya
1 year ago
Phenomenal service, I am really blown away. I was expecting a few weeks turnaround, but my watch was returned within 2 days fully repaired, with all supporting repair confirmation documentation and so professionally packaged. I felt like I receive a new watch back, it was that special. Will definitely use again.
Victoria de Bruyn
2 years ago
I can't fault Mistal for their quality of work and professionalism. Such quick and reliable turn around which is so rare in this industry! Not the cheapest but you get what you pay for.
Joe Edwards
2 years ago
Could not have been more impressed.
They did exactly what they said they would.
Watch was collected THE SAME DAY the request was made. They replaced the battery and returned it to me set to the corect time and date in a very smart presentation box.
Communication was excellent from start to finish and worked out more than half the price Citizen quoted (who are officially USELESS by the way). Would thoroughly recommend and will be using them for all my future watch related requirements.
Bob Stephens
3 years ago
I sent my watch for repair under guarantee the first time in November 2019, 4 months waiting, received still not repaired.
I re-sent in february 2020 (I paid again) and I'm still waiting it 4 months again despit reminders.
It's simply indecent.
Julien SCHAER
3 years ago
Fantastic service. I was really impressed with the quality of work and speed of return.
Coral Goulding
3 years ago
Not good, sent a package from Australia that Royal Mail says has been delivered but Mistal have said they have not received it. Not happy as the watch was a present from my wife and very sentimental in value.
