Mistal Time Services
116 Bradshawgate, WN7 4NP
3.1 30 reviews
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One star awarded as this was the least I could give. Sent the watch to Mistal via Ernest Jones. Took over a month to provide a quote for service, the cost of which [Mistal claiming that replacement parts were required for a watch that was working OK when sent for service] was considerably more than the value of the watch. The worst service I've experienced in 30 years.
Ross Caven
1 week agoVery dishonest. I sent my watch to them for a new battery, which I was told would cost £18. I later received an email with a revised quote of £51 for a ‘standard quartz service’ with no further explanation. After querying this, I was told that the battery had been replaced but the watch was still not working and this new quote was to service the watch to find the fault. I explained to them that I was very sceptical of this as the watch had been treated well and stored in the original box, and asked them to return it to me. I then took it to a local watch shop who replaced the battery in front of me with no issues - the watch worked perfectly, as I suspected it would. Upon complaining to Mistal, they did reimburse me very quickly for the cost of the new battery, but provided no explanation for the complete lie I had been told, in what I can only assume was an attempt to charge a higher fee. I’m not usually one to post negative reviews but this was an outright lie and not just a small mistake. Really wouldn’t recommend Mistal based on this experience.
Jen Ward
5 months agoTERRIBLE!!I wish I had read previous reviews before I sent my EBEL watch. Sent it for a simple change of battery. Paid £85 plus postage. The watch stopped working within 2 weeks after they sent it back. I sent it back again at my own cost. I could not believe it : I received a quote for another £498 without any explanation (I had to call to get one which was not that clear). I refused the quote and asked them to send it back. But wait : they sent the watch without the seal which I almost threw away as so small and in the same bag as the watch. I own several expensive watches and NEVER has this happened. Very unprofessional. I did email the company to complain before leaving this review to give them a chance to explain or apologise and no reply.To me that says it all.
Frederique tewes
5 months agoOpening Hours
| Monday | 9:00am - 5:00pm |
|---|---|
| Tuesday | 9:00am - 5:00pm |
| Wednesday | 9:00am - 5:00pm |
| Thursday | 9:00am - 5:00pm |
| Friday | 9:00am - 5:00pm |
| Saturday | Closed |
| Sunday | Closed |
