Fantastic service from Kathy and other members of staff including the manager whose name I forgot to ask.
I had quite a lengthy issue to sort out and it was dealt with brilliantly, nothing too much trouble. Staff professional yet friendly, lovely atmosphere in branch. We NEED to make sure our local branches are not closed down. Face to face cannot be replaced by computers.
Sarah Bloor
3 months ago
I can't rate the staff in this branch highly enough. I have been in a number of times recently to sort different things and they always provide a comprehensive service and are patient and totally customer focused. It's a pleasure to have face to face contact as opposed to waiting hours on a phone then when you eventually get through they give you incorrect information or can't get you off the phone fast enough. Thanks Leih Natwest branch you do a great job.
Diane
4 months ago
You stand on the queue to be served and there’s a staff member to the side of the queue encouraging you to use the machine .
It does not matter how long that queue gets the person still stands there encouraging you to use a till instead of getting staff out to sort.
Never the less the staff are great when you do get served
Gillian Whiteley
8 months ago
On a whole excellent bank but internal machines need looking at .
Keep rejecting cash to be paid in.
These are supposed to cut waiting times and make things easier.
Just isn't working.
Mark Busby
11 months ago
Visited Today....Customer having a Conversation with staff member behind the counter...whilst my husband and I left waiting along with other customers...Then had the cheek to say Thankyou for waiting on her way out!...My reply was....We ALL didn't have much choice did we?.....Staff also need to be aware.....Its a bank.......We don't all have time to stand around while you chat for 10minutes
Pauline Ferrier
1 year ago
I had reason to go into Nat West in Leigh..recently..and in there...Joshua Ward..was extremely helpful..very patient..and gave excellent advice.....
Anne Ogrady
1 year ago
They have closed down in Leigh
karen smith
1 year ago
Staff were Brilliant
Roy Carter
2 years ago
Visited at 2.30pm. No queues. Staff very helpful with my enquiry.
Alan Crozier
2 years ago
Always been a good branch. I transferred my account here in 1986. I do feel the staff are being hamstrung by corporate decisions. Service is very slow, there are only two counters available, but three or four machines. The machines can only give a very limited service, nothing like a person at a counter, so the is a huge queue waiting for the two counters. Not ideal to say the least.
Andrew Wright
2 years ago
Staff are nice and helpful etc, but my word if you need the counter and can’t use one of the paying in machines, be prepared to wait…and wait. Lots of people don’t trust the machines so prefer to use the counter. Typing this as I queue
klausharpoon
3 years ago
Friendly and helpful staff
Ian Simpson
4 years ago
Absolutely amazing Team at the Leigh branch. Michelle and Josh specifically have been so helpful! I was recently unwell and missed an appointment and they sent me a beautiful bunch of flowers.. they say your local bank manager has disappeared well not at Leigh Natwest! Always checking up on me and have added benefits and rewards to my account that will help no end! Thank you guys! Your loyal customer - Jen ❤️
Jennifer Axford
4 years ago
4 times we have been to the bank, the que is down the street,who says we don't need high street banks, closing at 1 oclock? some of us are still working, at this sad time, dont mention online banking,
Susan Mottram
5 years ago
Bank staff seem friendly enough and helpful, tills inside with facilities to pay cash into account via if there’s a queue.
When you do actually deal with staff there not behind a screen so more face to face to deal
With rather than through a window where can’t discuss as clear and issues.
Bank is also open Saturday which is useful and they also are pet friendly i regularly visit with my German shepherd, also a water bowl is usually there near the entrance.
David Leather
5 years ago
Nice refurb. Brings it up to date and more personal rather then speaking through glass and letter boxes
