Specsavers

Visited 7th June 2024 for eye examination over concerns over changes to my vision. Had a detailed eye examination & OCT scan and ordered new frames & lenses. Service throughout was friendly, helpful & efficient, particularly from Rumit Patel, Ian and Duncan - thanks ! THOROUGHLY RECOMMENDED

Jimbo F

1 month ago

First time visit to Specsavers Leigh. My experience as a 73 year old woman was patience and informative. The Assistant was cheerful and happy to help with choose my new frames. I felt very relaxed and really looking forward to my new glasses.

Josie Smith

2 months ago

Had an eye test after catarac surgery. Was very pleased with the result and I now have 2 new pairs of glasses. Thanks to all the staff at Leigh Specsavers

Alf B

2 months ago

I attended specsavers Leigh branch on 24th April with the intention of booking an eye test with Caroline Mosses, who I had seen previously. The receptionist upstairs was very accommodating and actually got me tested with Caroline Mosses within the hour. Well pleased.

david sykes

3 months ago

Absolutely 100 percent efficient, thorough Eye Check gave peace of mind, ivebused several Specsavers stores but I personally find Leigh my favourite, staff are lovely thank you

Elaine Burton

3 months ago

My husband and I both had our eyes tested at leigh Specasavers on the 17th of April. The staff are efficient and friendly, my tester was Malcolm Hurst who was probably one of the best eye examiner's I've had very thoroughly and professional also with a good sense of humor. My husband was very pleased with the way his test went. Thank you to all. Highly recommend this establishment.

Rose Ohara

3 months ago

I'm very disappointed with my sunglasses when I asked in store I wanted a set of sunglasses with reading lenses in them they didn't mention you carnt wear them to walk around or drive with them on so what was the point in selling me these when I carnt wear them as sunglasses the other 2 sets are great just the sunglasses and the customer service I received at the time of my complaint I won't be using specsavers again they said if I pay another 120 pounds they can rectify this problem but why should I pay which will take my total to 650 pounds spent

Thomas Nelson

3 months ago

Had a very good experience at this store today! I was seen by Malcolm (optometrist). He was the first optom I've ever seen who's actually explained the retinal imaging to me, and showed me all of the parts of it (it was very cool!!). I felt I'd had a proper eye test done today, I was well looked after and he was very friendly too. I'll be happy to keep coming back here! ☺️

Adam Pritchard

3 months ago

My frames were much cheaper than any I have bought previously but the the strength and lense position are the best I've ever had on a varifocal so I'm really very pleased. The staff are lovely and always meet my needs. Thank you Specsavers

Carla Richee

4 months ago

Other than a short wait, iwas treated very badly and by the staff. The eye tests were done efficiently. No problem!

Geoff Barlow

4 months ago

Been on Specsavers scheme for years. Excellent value. Never fail to be top class regarding reminders, eye tests, contact lens checks and aftercare. Very friendly expert service at Leigh branch

Rosemary Howard-Rigby

4 months ago

Staff are brilliant, very helpful and polite, wouldn't go anywhere else, always been satisfied with the service I've received

pat reynolds

5 months ago

Great experience at the Leigh TUI store today, Angela helped us book our holiday, advised on our destination and showed us some trips, we shared some great memories with her of previous TUI holidays and she shared hers, which have us already thinking about our next adventure! She was pleasant, polite and professional.

Chloe Ward

6 months ago

The staff were pleasant & professional, listened to my concerns & the eye test was thorough & quick. I love my new glasses! Thanks Specsavers.

Linda K

6 months ago

I loved this company while I lived in Salford but here in Leigh I have realized I will never return. the incorrect vision and above all the rudeness of the shop assistants. they should be Kind especially when the vision of the glasses has not been corrected

V R

7 months ago

All the staff were friendly and helpful. Wasn't rushed choosing new frames. Couldn't ask for a better experience.

Veronica Lynne Smith

7 months ago

The staff at the shop are second to none. My wife has dementia and has had a stroke. She has also had both lens in her eyes replaced. I have to say a big thanks to Fatima who went through the process, putting my wife completely at ease. Fatima's had the patience ensuring that my wife was relaxed and able to get the best prescription for her new glasses. You would not believe how this gave my wife a big confidence boost. Well done and thank you.

Paul Rowe

7 months ago

Been going years to this place..staff are always brilliant and always help out.. But last 2 times got glasses completely wrong .couldn't read with the new ones again.. Last pair glasses ..waste of money. New pair even worse.been sent off to be sorted.. Like I say staff brilliant but defo a communications issue who ever makes the glasses.. Waste of time and money again..

Stephen Berry

8 months ago

From the moment I received my appointment reminder,the service was great. Got varifocals for the first time at the opticians recommendation and could not be happier with the treatment in store and the resulting glasses

Martin Price

8 months ago

I had an eye test but my new glasses didn't seem quite right so I went back to the shop. Nothing was too much trouble when I explained my situation and I was given another test, then my glasses were changed to new frames and lenses. I couldn't have been dealt with better and all of the staff in the shop were so pleasant and helpful.

John Stonier

8 months ago

Brilliant service I was diagnosed with cataracts in both eyes was referred, had first eye operated on within 6 weeks then second eye to be operated on 6 weeks after. The after care at the Leigh branch was second to none.Thankyou.

June Doorey

9 months ago

The optician who examined the eyes was fantastic. I ordered 2 pairs of glasses with reactolight lenses today i went to collect them and the young lady who served me was not good at all she didnt even check that my glasses fit properly,1 pair was not reactolight and she just said them are your glasses. I left with them but i am going to return when i can see someone propper like previous years gone by.

Jane Gater

9 months ago

If I could give 0 I would! Terrible information and service. Left by the optician standing around after being told "someone will sort you out" Telling 3 staff members that I wore contact lenses everyday and then being given prescription for glasses not undated lens prescription, that's another £25 please. Complain online to receive a phone call to resolve the complaint from the very person I was complaining about! Terrible customer service.

Sharon Taylor

9 months ago

Long wait inbetween test and choosing glasses. No toilet facilities. Great staff .

Kath

9 months ago

All good not after going back 2x time for adjustments

Susan Cowley

10 months ago

I had an eye test at Specsavers Leigh a couple of years back and was advised my prescription had changed slightly. Couldn’t find any glasses that suited in my price range. Took my prescription to another optician and selected two sets of Varifocals one as a Sunglases pair for half the price of Specsavers. Then the fun started. The glasses just didn’t feel right. Vision was rubbish not clear. Cut a long story short I was eventually retested by their own optician who advised Specsavers had given me an incorrect prescription making them slightly stronger. The glasses were remade at the cost to that business to correct prescription and were perfect. Fast forward to a few weeks ago and my wife went to Specsavers at Leigh as it was more convenient than heading to Middlebrook retail park. Eye test done but couldn’t find frames in her price range and style. Ended up at Asda Middlebrook. Selected two pairs at half the price of Specsavers only to find on collection that Specsavers had repeated what they did to me. Vision wasn’t sharp even after trying for a week. Asda did a retest to find the prescription was too strong and so remade the glasses at their expense. The Manager stated they went through this a few years ago where loads of people had this same issue with Specsavers so they ended up raising the issue. The remade ones are perfect. Maybe it Specsavers way of driving sales up? From now on all eye tests will be done at Asda Opticians.

David Blackburn

10 months ago

The staff were amazing and pleasant. Great experience.

Alice Costello

10 months ago

Dealt with speedily and pleasantly by extremely professional staff. In particular Dayna Chauhan. I was very impressed. Thank you.

Jill Bevan

11 months ago

Excellent friendly and helpful staff. A very trouble and straightforward experience

Pam Lill

11 months ago

Excellent service and very friendly staff.Highly recommended

Susan Aldred

11 months ago

Lovely staff and great service, will definitely return

Gavin Finall

1 year ago

Great shop very helpful staff plus lots of choice for glasses

CINDY Maxwell

1 year ago

Booked me in for an contact lenses test at 16:50. They called me day earlier to confirm time and I did mentioned that I may be 5-10 min late due to bad traffic at that time and said that shouldn’t be an issue. Showed up 10min late just to be turned around as I was 10 min late…Not credible at all and just waisted my time completely…

Hamza Jeghalef

1 year ago

All the staff were friendly, helpful and professional. They made me feel relaxed and were all so helpful. I had an appointment to pick up my new glasses on the Tuesday but was in Leigh on the Monday, so decided to see if they were ready. The lovely lady that dealt with me, could not of been more helpful. She went in the back to see if my glasses were there, than arranged for me to see someone so I could collect them. All round excellent customer service. I highly recommend this Specsavers branch, especially the staff. They were fantastic.

Rachel Conway

1 year ago

Great opticians, very thorough and I have an excellent pair of glasses, very light and fit extremely well. I would fully recommend the Leigh branch of Specsavers.

Steve Nichol

1 year ago

Been today and I've been going here a while now but today's experience was the best. Saw Malcom and Alshia. Hope I've got those names right. Most informative and helpful experience by far. Thank you

Carol Williams

1 year ago

Excellent Customer Care From Jack Today...Went Above and Beyond ...Much Appreciated by My Husband and Myself...You Are A Credit to Specsavers..Thankyou

Pauline Ferrier

1 year ago

Not bad place. They've always got quite a few available slots in next few days so you don't have to wait God knows how long. The whole booking and eyes check process goes quite smoothly so you know where you are and how long it will take. Recommended 👍🏻

Przemysław Maziarz (Przemko)

1 year ago

Excellent service from all the staff concerned, good value for money range of frames with lots of choice. Well done.

Garry Cassidy

1 year ago

I had managed to break one of the arms of my spectacles. The assistant manager fitted two replacement arms for me. Fantastic service 👏 👏👏

Paul Edgar

1 year ago

My new frameless glasses are brilliant, so light you hardly know you’re wearing them. Great advice from Jack on choosing them

Patricia K

1 year ago

Took my daughter here for an eye test and to get some glasses. The staff were lovely and service was excellent.

Michael Murphy

1 year ago

Professional eye care, staff very welcoming, found Sandra had taken the right amount of time with my new glasses fitment. Very attentive . Superb service all round.

John Golborne

1 year ago

Been served by Jade at the Leigh store. Absolute credit to the store. She's so helpful and friendly. Great service.

Mrs K

1 year ago

First time for giggs at 54, needed some readers. Walked passed the place twice looking for it though so I might just need full time bottle bottoms instead !! Ordered, collecting next week..

Rob H

1 year ago

Excellent service and friendly staff, nothing was too much trouble. Good quality glasses at a decent price.

Bryan Mills

1 year ago

I'm a client of Specsavers Leigh for a 6 years. And it's really sad to constant that their service becomes worse every month. You never know if you get your glasses,or in my case, lenses on time. They never let you know when your order. It's always a lottery

Aleksandra Kluba

1 year ago

Good staff and equipment , accompanied elderly parent who was reffered for cateract ops at Spa Medical and was supported through process more than just glasses. Other parent needed hearing aids NHS done with doc referral.

Bill W

1 year ago

Went to pick spectacles today ( around 11am) The 2 young men on reception didn't appear very interested. No personality + no smile 😑 Jack however who then attended to me was very courteous + well mannered. Explained everything well 👍 4 stars for Jack ( should be 5 really) 0 for reception

Carole Hurley

1 year ago

Not one to usually write reviews but I can’t fault any of the staff in specsavers Leigh. Especially as there is only a set of stairs to get up, on 2 occasions 2 lovely men helped me get my daughter up and down in her pram without being asked. Not only that they interacted with her and made me feel at ease as I was nervous about bringing her with me anyway! I wish I knew their names to thank them properly! One man was the optician himself, and the other man was wearing a shirt and glasses standing at the front desk! Thank you so much :)

Ann M

1 year ago

Not to great ,cant see so well like the others I had Is just a bit difficult to get to read things. Well the one I had before was varifocals but really good. Maybe is the prize because they are cheaper. It doesn't give me the space to work around so I can read. Well about the staff in the shop they are really nice and give all their best to the clients.

Angel R

2 years ago

Awful service. Sat around while everyone chatted. 45 minutes to get a test, another 30 for specs. Train to become an optician, it will be quicker.

Ed Haworth

2 years ago

It seems to be this shop is more leaning towards throughput than quality

Adam Animal_Lover

2 years ago

Had an overdue test at the Leigh store and. paid a little extra for the eye scan procedure.then a pleasant introduction to the staff and short wait until the test ,A few tweaks here and there to rectify a little issue.Then the task of choosing a pair of glasses from a choice of hundreds! If affordable frames to choose from ! I was able to find a frame I would not normally have opted for but in complete contrast from what I would usually wear was a perfect fit I took advantage off the “two for one offer,”! so I’m readinesses for summer with a fantastic identical looking second pair of prescription glasses. Great attentive service and a very reasonable priced visited to SpecSavers Leigh

Phil Thompson

2 years ago

Extremely helpful staff. Optician very knowledgeable. Clean, tidy store. Good selection of frames. No waiting time to be seen by optician. 100% top class service no wonder all our friends and relations go to this particular Specsavers.

Elaine Wilkinson

2 years ago

Great staff and seen quickly. Service was very professional and gave me confidence in what I needed.

Trevor Smith

2 years ago

Good opticians wasn't forced to buy new glasses as I needed to go for laser surgery

John Finch

2 years ago

Personally cant thank the staff enough, one of them really stood out (Jack) he made my 6yr old's first experience at the opticians go smoothly she cant wait to visit again! (Her words not mine haha) :)

Katie Elisse

2 years ago

went in for an eye test today and jack was excellent helping me choose which glasses i want and was so friendly and patient. He made me feel very assured about my choices whilst having a lovely conversation and was still very professional. thank you very much

Danielle walls

2 years ago

Year check up for the children. Fantastic staff. Very helpful and caring.

Stephanie Barton

2 years ago

Excellent, reminder notification, eye test through to notification, to collection thank you! Looking forward for my next contact with Specsavers

David Bennetto

2 years ago

Beautiful glasses, excellent prescription. Very pleasant professional staff. Can recommend.

Winifred Pearson

2 years ago

Very friendly knowledgeable staff. Good advice and provided with patience and consideration.

Graham Phillips

2 years ago

Very happy with my glasses. The store in Leigh was very helpful .

Marlene Sawyer

2 years ago

Mathew was super helpful, quick and efficient. One of the best specsavers I've been to.

joseph revely

2 years ago

The level of service and support offered here is amazing. My daft self forgot to place another order for my contact lenses, so I phoned up on a Friday to place the order .. baring in mind I had a holiday to go to on the Sunday. The lady who I spoke to said it would most likely be a Tuesday until I got them but will try her hardest to get them to me earlier. I got a text the next day (Saturday) letting me know they are ready for collection. Overall, I got my contacts in less than 24 hours after I ordered them and the ladies who I spoke to were brilliant.

Callum M

2 years ago

Very friendly staff.i have been in recent with my aunt and they have extended the shop. Looks nice.

kelly higham

2 years ago

Big thanku to Lucy at leigh today I hadn't had my glasses long & they hadn't been comphy & I'd snapped them trying to alter them & was so worried & stressed as cudnt do without my glasses & these just wernt right anyway totally reassured me & put me at ease & helped choose me some more which felt perfect & with help from Ian as well I just can't thank u enough top class friendly service & what a relief that I av replacements coming soon & would definitely recommend specsavers leigh to anyone .

Mel Martin-Sheppard

2 years ago

My glasses had to go back because I wasn't advised that the frames I chose were too small. This was pointed out after I took them back because they kept falling forward on my face. There were other problems as well which were resolved eventually! My husband had his eyes tested on the 8th October. His glasses are varifocals. One pair was ready 4 days later. As of today, 25th October, we have had no communication regarding the second pair! I phoned the store and was told they have arrived! When I queried why the second pair had taken so long, I was told varifocals can take up to 3 weeks! Why then did the first pair come back in 4 days? Especially as they go to the same place to be made. Doesn't make sense. I wonder how long it would have taken to be notified if I hadn't rang. Quick to take payment, but not to deliver the goods!

Carole evans

2 years ago

An opticians is an opticians ... wherever you go. Everyone knows the name, many of us are customers so why write a review? Well, I guess this is more of an acknowledgement and thank you to the team. Anyone who has been recently knows that it's s bit messy because the builders/decorators are in doing their thing. But, even with the disruption it is causing, the organisation and attention from all the staff was excellent. The eye tests are what you would hope and expect, thorough, professional and beneficial. The service when choosing frames was fun, which is something for me to say as I usually find things like that stressful. I happened to have the attention of both the bosses but it is clear that they take time to train their staff and that they support them. More importantly, the staff respond accordingly and seem to respect and trust them. I've used them before without any hiccups, at least at this branch, so kudos to you all for your service and attention and s thank you from me. See you when the frames arrive.

Jayne Barlow

2 years ago

Apart from the first staff who served me the nevt person Sandra, she was very reassuring and competent.

Pat Lord

2 years ago

Went here 3 times to try and get some glasses sorted. Wasted my time each time. To many staff trying to deal with to many people at once. Take a leaf out if the Wigan branch and deal with one person from start to finish.

Kev Foulds

2 years ago

Friendly helpfully staff,clean and corvid free

steven Hollis

3 years ago

I had a 0955 appointment. On my way there, there was roadworks and roads were closed. I rang in at 0950and spoke to someone, told them I'd be running about 10min late, she assured me I'll get seen. I get there, there was noone seeing to people and waited to be seen to for another 10min. A woman called Sandra came and told me I wouldn't be seen to. Interestingly, I have been coming to this place for years and Sandra has never been nice to me at all. One time I came into Specsavers and she refused to tighten my screws 🙄, and that day I didn't get her name. I work with people in the NHS and have a bit of an idea how to interact with people from all walks of life. The fact that this is the 3rd time running in to Sandra, I'm done. I will go elsewhere. I'm sure they won't miss me, but I was once seen to by Ollie, and he gave us a great service. I'm 100% sure my review wi probably be a drop in the ocean but it's gotta be said, maybe someone might read this review. I would have given zero stars but I can't, sadly for me!

NDethi Nkwakhwa

3 years ago

Great staff friendly service and good sense of humour which is sorely needed nowadays 👍👍

Steve Rush

3 years ago

Great service, friendly staff were good with my autistic stepson

Pauline green

3 years ago

Appointment was on time, all staff were friendly and informative. I was only in probably 30 mins from entering to leaving and that was having an eye test and picking/ordering new glasses, so very efficient.

Jack

3 years ago

I visited the branch recently for the first time and I am delighted to say the professionalism and fantastic service given just wowed me. From the eye scan, eye tests, the review and the picking of my glasses. I had 3 members of staff at each point of my appointment. But the service was great. Each professional and considerate. The branch was clean and tidy, well set out and Covid restrictions followed very well.

niall collins

3 years ago

Went to the see the audiologist to have new tubes fitted as always they were very friendly and helpful

paul seaborn

3 years ago

As all the other branches. Good at what they do

ron h

3 years ago

Great customer service for me and my children

Lyndsey McCaffrey

3 years ago

The staff are rude and ignorant. Service users are merely an inconvenience....... I will be taking my custom elsewhere when me and my family are next due eye tests. If I could give less than one star then I would.......... I would not recommend Specsavers in Leigh at all........ However, I have heard many good things about the one in Wigan. Maybe the staff would benefit from training in good customer service......

Mia Rosser

3 years ago

I wanted to say a huge, heartfelt thanks to the ladies which looked after my daughter yesterday. She is 9 and suffers from anxiety and panic attacks. The lady who checked us in quickly picked up on her distress and took the time to explain the next steps in a child friendly way which calmed her down. The lady which did the initial tests was wonderful too and even managed to get a smile on her little scared face. The optician was truly amazing and managed to build a rapport with her so she felt she could truthfully answer the questions. She was so patient with my daughter even in such a difficult situation. This all may sound like nothing to the majority of people but to an very scared, anxious child and her exhausted mum it means the world. We are both very grateful to these three, wonderful ladies.

Dolly Rocker

3 years ago

All precautions taken in the present circumstances,quick and efficient staff,store quite busy considering our restrictions,very pleased to witness a little normality.

Peter Jolliffe

3 years ago