Worst Nandos experience I have ever had.
This place seems to essentially operate as a takeaway spot with in-restaurant customers seemingly being treated as secondary. Having to wait for more than an hour for food, without prior warning or alert, with my pregnant wife, was an absolutely horrendous experience. If we were informed ahead of time about the delays, my wife and I would not have come in, sat down, placed our orders and paid for our food knowing how long we would have had to wait.
The customer service was also extremely poor, with nobody being able to assist until I was visibly irritated and agitated and then I was referred to the manager. The food only came out after I had stood up for the 4th time to speak to a 4th member of staff who at that stage referred me to the manager. The manager then apologised saying they were really busy but called out the table number, and as if by magic, less than 5 minutes later our food appeared. This was also a trend for the guests on neighbouring tables who consistently had to stand up to complain before their food arrived. On the table to the left of us, one of them received their food and ate and even shared some of their food with their friend. 25 minutes later, and the other person's food still wasn't there, and we saw him stand up to complain, ask for a refund, and just leave without receiving his order.
It was by far the worst experience I have had in a Nandos after being an avid customer and visiting various branches all across England for more than 15 years. To give a further example, a drink was spilled on the floor beside us prior to when we arrived, and a cone was placed there and we were told to "watch out". Rather than mop or clean up the spill somehow, the cone was just left there indefinitely till I had to get a paper napkin myself and clean it up, but even then, nobody came to clear up the mess after, as staff just walked past and ignored it.
It was a really poor experience, and I definitely would not recommend this branch of Nandos to anyone.
Ini-Obong Nkang1 week ago
Being honest, this is probably one of the worst nandos I've ever been to. When we got to the place, it took us a while to be seated with multiple staff members looking over and walking past without seating us. Eventually, we got seated, the table was clean and we ordered our food which was fine... until the food came.
The chips were undercooked, and my partners chips had a very funky taste to them. My garlic bread was overdone and quite dry. However, the chicken was done pretty well.
The atmosphere of this nandos wasn't amazing. The table structure made it very uncomfortable and awkward as lots of people were walking past our table constantly, and it was right in the middle of the establishment without any sort of barriers. We ended up leaving early and went somewhere else for dessert.
Considering they've put their prices up for a normal meal we were quite disappointed with both the food and the customer service
Kane Shaw2 months ago
Great food, great service, busy but not overly busy and even managed to get a table for 6 straight away, service was on point. See you again soon 🙂
Kirsty McIntyre2 months ago
Great place...friendly staff, quick service. There is no downside to this restaurant . A+++
Keep up the great work
J H2 months ago
Hi . Food good ..big shout out to Jake , great service introduced me to the nandos card . I'm a bit pissed as been to nandos 3 times in last month at other sites and no one mentioned the card ( I would of had a free gift already ) but thx Jake who offered , logged this meal and explained what I needed to do online . All done and first points loaded .
Michael Nuttall3 months ago
My Daughter introduced me to Nando’s and it’s my favourite place to go ,, it’s just relaxed and the staff have a sense of humour ,, great food 10/10 love it . Never in Dozens of visits have we had a bad experience .
Brian3 months ago
staff handed deserts to everyone as he couldn't fit on table due to main course plates. then hovering turned around left leaving us holding plates. I thought this was a one off untill he did the same to the next table.
David G3 months ago
As always perfect and brilliant service..nice atmosphere nice food staff is very friendly and caring
Moaz Ahmad6 months ago
Amazing food as usual. I had the plant based wrap would highly recommend to any of you vegetarians or vegans.
Service was brill. Very helpful from both the manager of shift and the girl behind the line and the lady who brought our food out
Really pleasant team
Beth Zykowski6 months ago
Had the hot boneless thighs, spicey rice and slaw. I must admit it was very nice. The reseraunt was spotless and staff were very nice and professional. Will go again.
Michael Spencer7 months ago
My visit was probably during a quiet period, Nandos is always a win for me,
Staff are attentive. Food was Nandos at its best👌
Will visit again.
Tin Man11 months ago
Staff are friendly and helpful. Food arrived quickly and was very nice. Unfortunately the Nandos app wouldn't apply a discount so the order had to be placed at the counter. Overall we had an enjoyable visit.
Beverley Austin1 year ago
Great food much better than it used to be. I have been twice in the past few weeks. 2 x family deals are just enough for the 6 of us.
Family of 61 year ago
Lovey staff , they forgot the hummus but when my partner went back in to grab it they where very friendly and quick to grab it. Also the lady at the front was so lovely and needs a pay rise!! Xx
Gabriella Leather1 year ago
The food and service was excellent. The staff are very friendly and helpful.
Sally1 year ago
Excellent meal, staff fantastic. A shout to Michelle & Male manager (couldn’t get his name) Customer service 👍🏻.
Lynn Noden1 year ago
Great as always, now I have a reply I cant wait to spend my red and orange rewards.....
Michael Widdas1 year ago
I ordered delivery for the first time and it was absolutely lovely. Very much enjoyed and the team gave me a salted brownie on them as it’s happy Sunday! Thank you to everyone that works there, really made my day.
Lily Thomas1 year ago
Great food, friendly staff. Outside area could do with a bit of TLC, but we enjoyed it.
DEBRA TILSON1 year ago
Excellent service, came with friends for our birthday and we all got a free cake. Ellie Michael and Charlotte were very friendly and enthusiastic!
Laura Hart1 year ago
Service was fast. I had the fino pitta it was lovely
Leanne Forshaw1 year ago
Lovely environment including seating area outside next too the canal.
Staff polite and professional.
stephen broad1 year ago
Visited for takeout and the food and service was really good. Very quick and even ended up with an extra side for free. Highly recommend
Leon Hayes1 year ago
Absolutely our of this world customer service. Our dessert order didn't go through because of Internet signal and instead they put the order through for us at the table and then said it was on them. I explained how i had just been to my grandmas funeral and that the gesture was greatly appreciated considering the mood of the day.
northern donut1 year ago
Good service and food as you expect from a Nandos. I will happily go back.
Trevor Smith1 year ago
Excellent as usual. Served by a friendly young man named Brodie who couldn't do enough for us.
Great atmosphere, food and service 👍
John Aldridge1 year ago
My fave nandos! Friendly staff, good prompt service. Can't fault it!
Connor Caldwell1 year ago
Portuguese beer. Good food with a Portuguese twist. Nice place!
isabel guerreiro1 year ago
Awesome food as usual. Nice and warm. Not hassled about moving on so just had another drink after we'd finished the meal and just chatted.
GARY LORD1 year ago
Great meal. Good value. Marvellous service
Trevor Barton1 year ago
Food is delicious as always, however this is the second visit in a row where they have ran out of menu items, including garlic bread, rice, and butter. I’m unsure if it’s a covid supply chain issue, or the managers needs some retraining on food ordering and stock levels.
Jordan Longmuir1 year ago
Wonderful meal and great gluten free and dairy free options. It felt very safe and socially distanced and the staff were excellent ensuring allergy precautions were taken seriously
Christine Evanson1 year ago
I'm gonna be honest. It was my first time at Mando's🙊. And I really like it!
Good food, good price!
Pawel1 year ago
Excellent customer service. Food always delicious. Thoroughly recommend 👍
Joanne Nevin1 year ago
FANTASTIC SERVICE I came for a take a way all the staff was friendly and helpful I left something once I got home I called and asked about my item they had it safe and waiting for me to call....first time in leigh nando's 10/10.
leyla hussain2 years ago
We had to wait outside for 40 minutes. Over half the tables where empty and no one was ever sat at them. When asked if we could sit on one of the many empty tables they said there would be the same wait. At least we would of been sat down inside with a drink. Disappointing experience.
Alex Marsh2 years ago
Great friendly welcome, and fantastic quality Nando’s food. Horwich Middlebrook as always been my favourite!…however Leigh may take that crown now!!
Deary Goes outdoors2 years ago
The new system of ordering online is ridiculous, the website is user unfriendly, the need to provide personal data to have a piece of chicken sounds like a bad joke.
The new menu is worse than the old one and you can't even have a cup of coffee - they don't sell it anymore!!
Why a perfectly working something needs to be turned into a bull???
Iris M2 years ago
Really clean, good service, good was excellent
Parking easy. No hassle
Medium Rare2 years ago
Lovely weather but was refused when we asked to sit outside with the view of the canal.. opposite resturaunts were able to dine out on a gorgeous day as it was
Amanda Smith2 years ago
Great waitress but im sure cud now start taking orders instead of using app
David Hodson2 years ago
Absolutely fantastic hot fresh beautiful food served by excellent attentive staff
Jennifer Rogerson2 years ago
Food is always hot and fresh, good table service with the new ordering system. Fully recommended.
Seb Bird2 years ago
Fantastic place food is good and staff can't do enough for you. Lovely afternoon meal .
Stephen Broughton2 years ago
Very good service...I like this place....(and because I m waitres too,I can enjoy the good service)...Thank you xx
Roxsy De lauro2 years ago
Very expensive not value for money but the staff are excellent. I personally think its a rip off. But the staff are dedicated and very good at what they do under these trying times.
CHRIS Norgrove2 years ago
It's been a year and half since I've had a Nandos. It was worth the wait...😊
scotty t2 years ago
Very bad experience. There is a lady who claim to by manager, she has no manner of approach to customers. Why the man with tablet at entrance seen somehow kindness
Ikechukwu Alagwu2 years ago
It was fab, great food great staff was proper looked after, and was well organised for covid, would recommend and go again
Jacqui2 years ago
The staff were fantastic. Lovely atmosphere set, sat outside in the sun next to the canal having our meal.
Kayleigh Roberts2 years ago
Very clean, tidy and well organised in terms of safety these difficult and worrying times. Their staff are well on top and it is reassuring. Food is absolutely tasty as usual and when l got hot home l was pleased it was still the right temperature. Keep it up Nando's Leigh, Greater Manchester.
Jason Chikurumene2 years ago
Order was bang on time. We ordered for click and collect service, had a spaced out waiting area for customers. Very quick and polite service
Bradley Cunliffe2 years ago
This place is awsome. I really liked the way the have setted it out and the food is just amazing. It is one of my first try in nandos and i reallly liked the food. The chicken was well cooked and the fries are perfect. I had even tried the burger which was ok because the bun seems to be a bit hard. But in total review i just loved the place and the food is amazing. I Recomend nandos for everyone who seeks good food
Roshan Haris4 years ago