I recently purchased two pairs of glasses from the Trafford Centre branch, and they arrived in the post on October 20th. I was excited about both of them, but one pair turned out to be quite loose. After reaching out to the Vision Express helpline, I had the pleasure of speaking to a gentleman who provided clear and helpful guidance. He assured me that I could visit any local store, not necessarily the one I initially bought from, to address the issue. Furthermore, he confirmed that the glasses were still within the 100-day warranty, and I wouldn't incur any charges, even if they needed to be replaced.
I chose to visit the Leigh store, which was closer to my location. However, my experience at the Leigh store was disappointing. The sales associate, Kat, who assisted me (blonde with short hair), was incredibly unhelpful and dismissive. She immediately declared the glasses as "damaged" and informed me that I would have to pay the full cost for a new frame. Her refusal to provide any assistance at the Leigh branch left me frustrated and dissatisfied. She suggested that I could try the Trafford branch to see if they would "honour" the warranty.
In response to Kat's uncooperative attitude, I contacted the Trafford branch right away. The person at the Trafford branch was exceptionally helpful and accommodating. She assured me that I could bring the glasses in, and they would address the issue free of charge under the "manufacturer warranty." She even took the initiative to contact the Leigh branch herself and expressed her confusion regarding their refusal to assist me.
I promptly made an extra trip to the Trafford Centre, where they were able to make the necessary adjustments without the need for a replacement. This was a straightforward procedure that the Leigh branch should have been willing to perform. The sales associate there seemed disinterested and provided subpar customer service. Fortunately, an excellent Irish gentleman at the Trafford branch graciously tightened the glasses for me, and I was pleased to have my original pair fully functional
Kate Turnor
5 months ago
Love this store. I have been coming to this particular store for over 10 years. I travel from liverpool because the staff are so friendly and helpful. I was seen by Seema and helped by Diane today and as always the service was amazing. Can’t fault anyone at this store. No matter which member of staff it’s always a good experience
Alison Bigley
5 months ago
Contacted the store recently to change a contact lens prescription. Katrina was so helpful and went above and beyond with her customer service skills to enable me to find the best affordable solution. Thank you, your help really was appreciated.
Lynn Levick
6 months ago
I called this store before my appointment to check my contact lenses check would be free as I receive UC. They said it would be. When I arrived at store the optician told me that you can only receive a free NHS eye test for glasses (this is not true) and that i would either need to pay £35 or sign up for their contact lenses subscription. I told them that it is illegal to refuse to give a patient their prescription, as I had the same issue with another store 10 years ago who refused to give me my prescription because I didn't buy contact lenses from them. Eventually, after I had complained, they gave me the prescription as they also knew it was illegal, just like the optician today knows this is illegal but still refused to preform his job correctly. I will be making a complaint about this store to the OCCS. You do not need to pay onto their subscription services for contact lenses in order for them to release your prescription. The store know this is illegal but most likely think people are too stupid to know this. An NHS eye test is free for glasses and contact lenses and my prescription belongs to me, not the store. If they try this with you, walk away and complain.
Kayleigh Henshaw
7 months ago
Have been to the store 5 times now to get my glasses adjusted. Ended up with a new frame after the amount of adjustments left my glasses warped and mangled. I have a new frame now but will give it another week or 2 before I decide if i want to keep this pair of glasses or not
Kitt Cat
8 months ago
First class service from all at VP in Leigh could not have wished for better service will recommend to anyone
Stephen Kane
1 year ago
Service great but a little slow loved the experience.
Alan Hodgson
1 year ago
Absolutely fantastic service, felt very comfortable and very professional
Maxine Aspinall
1 year ago
I would like to thank Mohammed at Vision Express Leigh for the professional and friendly service he provided today.
Gary Ward
1 year ago
Everyone at Vision Express were lovely. The optom Muhammad Patel was brilliant & put me at ease. Really pleased I came here for my eyes tested. Would definitely recommend to family & friends.
Alan Bradley
1 year ago
Excellent Service, optician explained my issue in simple understandable terms
Mike Gannon
1 year ago
Staff are clueless, lost my son's NHS code due to their IT process, when they eventually gave it to me they wrote it down incorrectly
Anastasia Campbell
1 year ago
Fantastic staff make you feel great.very efficient .all the staff are polite and nothing is to much trouble. definitely recommend Leigh branch to anyone.
Joodles 123
1 year ago
Booked appointment online... Arrived and they couldn't 'fit me in' as they were busy.
Recommend not to use online appointment system.
Hour of my life wasted.
William Fox
1 year ago
Very relaxing atmosphere, no fuss just efficient customer service. Really pleased so far.
Michael Lynch
1 year ago
So helpful in every stage my test help to get new glasses by Elaine Atkinson and Dianne Pilkington
Derek Pyke
1 year ago
Lovely customer service everytime much better than specsavers the girl who helped was really nice
Susan Carroll
1 year ago
I was lucky that I could have an eye test in hafe a hour. They were very professional and I will go again.
janet bilsbury
1 year ago
The staff and optician were very kind and helpful especially has I’m suffering with a compressed vertebrae which is very painful. Would recommend the Leigh vision express for their service and politeness
E F
1 year ago
Great service, very helpful, much better environment than specsavers
Malcolm Blakemore
1 year ago
Can't praise the staff at Leigh vision express enough . They actually talked to my son, who is non verbal , i usually have to tell people to ask my son as they ten to speak to me 😡 the optician & my son was having a laugh & he showed my son how to show tell him when things we good & things were bad . All in all a really postive & friendly experience. Thank you Leigh branch 💖
Valerie Adams
1 year ago
The lady optition I saw was 1st class. However I find the really bright lights
Make it difficult to get a true impression when trying new glasses. When you try them in true light, it is differant.
Pauline Dowsett
2 years ago
Staff are really friendly and make you feel welcome and comfortable.
The optician Muhammad is a top man and he found a problem with me eye and due to his quick action he prevented me from going blind.
Thanks Mo top man!
David Abraham
2 years ago
It's very difficult to get the balance right for achieving a professional but friendly service.
If you want an example of a perfect demonstration of how to make this work go to the Leigh branch.
Wonderful service thank you!
Chris Griffiths
2 years ago
Every member of staff that I interacted with throughout my eye test was really friendly and helpful.
Mike Meakin
2 years ago
After looking for a pair of petite glasses for about a month l decided to try vision express at your Leigh store. As soon as l entered l was seen to right away and the assistant was very helpful and patient in trying to find what l was looking for. l am pleased to say she managed to find a pair of glasses that l was happy with many thanks.
Val Heron
Ken Heron
2 years ago
My husband and I,both came for eye test and then new glasses. Everyone we dealt with ,was excellent. Very pleased 😁.
Pat Pilkington
2 years ago
Staff were great and optical test was done very calmly.
Glasses choices were laid out well and this helped me to choose easily
Very impressed.
Russ Peake
2 years ago
Really, really good experience with all the staff :-)
Peter Adamson
2 years ago
Really friendly team, very efficient and patient when it came to picking glasses. Obviously processes are still a little different due to COVID. All frames touched need to go in a basket to be cleansed! 30 frames in the basket later I found a pair. The staff checked each other’s work which is reassuring. I’m yet to receive the glasses but vwry happy with the process to-date.
Pete Young
2 years ago
Walked in, was just passing, to ask for some info, was treated very safely and speedy.
I was pleased with the ladies who seen to me,
And impressed with service I received
Gave them an order and will see how I get on.
Anthony Smithson
2 years ago
Fantastic service throughout my visit highly recommend am glad I tried this company no regrets what so ever !!
sandra szeiler
2 years ago
Great service I found all the staf was very polite and helpful they answered all my questions and I would reccomend vision express to any one.
phil bailey
2 years ago
Lovely staff, very polite, efficient and thorough. Glasses came quickly too. Good selection of glasses stocked.
Katey b
2 years ago
Had a very good experience, I had an eye test and had the help of a member of staff choosing new frames. Nice store, nice staff. Happy customer.
Sheila Dickinson
2 years ago
Very efficient, helpful, making sure that you are a satisfied customer. Excellent prices. Leigh store
Julie Challenger
2 years ago
Nice showroom with very pleasant staff who did everything to ensure you made your own choice of lenses and frames without any pressure at all.
The optician carried out a thorough examination and saw a problem with a reoccurring eye lid infection he sent the information through to the NHS eye clinic and I was seen the very next day
Brilliant service many thanks to Vision Express
John Pemberton
2 years ago
Th lady who looked after me was spot on. She explained what was happening and tell me how best way forward. I felt much more calm than I was when I when in
Liz Maxfield
2 years ago
Had eye test on sat 20th march first class service all the way. Great when the optician remembers eho you are from your last test. Massive thanks to Mo and all the staff great service.
kevin prescott
3 years ago
