Very efficency and professional service by both the optician and the customer service/optical assistant. Very patient, helpful, and understanding while I figured out how to get my blue light customer number for the voucher and found me the best possible deal.
Karen Murray
2 months ago
Brilliant service by the young lady I dealt with had my own frames and she was very accommodating
Gillian Boyle
2 months ago
The best service I've had from an opticians. So polite and patient with me explained everything they were doing. Used to go to specsavers but will always go here now. Also they were great with me when choosing my glasses they weren't bothered about the fact as a man I was picking from the women's glasses which made me comfortable and at ease. They also helped me find the best deal for the glasses that I was choosing. Overall the best experience I could have asked for
Brandon Swift
2 months ago
A very cold optician. I went in to get distance glasses, and he conducted all the tests, including ones for reading. At one point, he asked, “Did you BRING your reading glasses?” His tone suggested annoyance, as if I should have had them with me. I hadn’t brought them because I didn’t want them. After completing the eye tests, he said in a detached manner, “Your eyesight’s got worse.” He then sat at his computer and began typing, no mention that it was just a slight change or a normal part of aging, like a typical optician might, just, coldly, ‘your eyesight’s got worse’. As he was typing he told me, “Ask questions if you got any.” I said I had none. Indifferently, he asked if I had plans for the day. I mentioned we only had some shopping lined up, so I returned the question, asking if he had plans (obviously meaning after work, in the evening). He stopped typing, looked at me, and said, “I’m working.” I laughed and replied, “Not all day.” “Yeah I am,” he shot back, staring at me like I was clueless. I asked what time he finished. He seemed almost offended and said, “Five.” I pointed out that there was still plenty of day left after that and asked if he had plans then. “I’ll be eating; it’s Ramadan, innit?” he responded, as if I should have known and was dumb for asking. Bottom line, his bedside manner was nonexistent, almost belligerent, almost like he felt the need to assert some unnecessary authority. I’ve never encountered an optician like him before. It left me feeling pretty irritated.
Christopher Chadwick
2 months ago
Service exceeded my expectations.
Specially good service from the optical adviser Christine Ackers and the optometrist Seema Farimond.
Dennis Vint
3 months ago
Very nice peopledidnt have to wait at all chose my glasses plenty choice to choose from no problems at all highly recommend them really pleasedi
amanda danson
3 months ago
Receptionist fantastic as usual, the young lady was exceptional, can’t remember her name , she worked there for 9 years
Paul Tranter
3 months ago
I went to Vision express to order some new varifocals after being unable to get on with some from another opticians. The process to order them was straightforward as I already had my prescription. I saw Christine and she was very professional. I am now waiting for the glasses to be made and hopefully they will do the job. I can't fault the service so far.
Jean Bennett
4 months ago
Very helpful and friendly staff. Eye test great and everything explained. Great selection of frames.
Lynn Hunt
4 months ago
I recently took my 83 year old dad for a routine eye test at the Leigh shop dad is hard of hearing and had mobility problems so is in a wheelchair the reception staff were lovely and considerate however our experience of the optician was terrible he was called Mohammad he was dismissive of dad despite it being on his record dad was hard of hearing his tone became curt when he had to repeat himself he became impatient with dad and was arrogant towards both myself and dad when I challenged his poor behaviour he accused me of having a bad attitude,I have worked with the NHS and patients and carers for nearly 30 years and have never come across someone like this man he should not be in the job he is currently in without full retraing on working with patients and the public especially those who are vulnerable hard of hearing and mobility erience problems the shop and it's equipment isn't accesible for those in wheel chairs very poor exp
Karen Maughan
4 months ago
For me, Vision Express is one of the best, as it has super friendly, proactive and very professional staff.
I recommend.
Thank you
Lea Salonga Castanheira Bonifácio
5 months ago
The staff were friendly and efficient. I was made to feel welcome and was happy as always with the service.
Lindsay Timmins
5 months ago
Excellent service from staff who are rushed off their feet… need more staff in store as we were there over an hour but by no way down to the service of the staff … they were apologetic and all working very hard
Lisa K
7 months ago
Been going to Vision Express for years for my glasses. Thorough eye test and Scarlet was just lovely and helpful. The varifocal lenses supplied by this company are superior to ones from other opticians. It's worth noting that if the new glasses don't feel right, they will adjust the lenses until you're completely satisfied. Their level of service is excellent.
enid stotton
7 months ago
Good friendly competent staff . Glasses seem to last better that specsavers.monthly plan is a great way to pay and gives you lots of extra cover
Barry Jay
7 months ago
It was a very positive visit. I bought new glasses and I am very happy with them. Thank you to all the staff.
Geoff Davidson
7 months ago
Vision Express Leigh is the best! Being a customer of many years, I have always found staff members, Scarlette, Diane, Elaine and Seema to be a pleasure to see and provide excellent service. A special mention goes to Christine, who on a recent visit, 'went the extra mile' to repair a difficult pair of sunglasses! Greatly appreciated.
Highly recommended.
John Davidson
9 months ago
I have been a customer for many years and always had excellent customer care. The staff have always shown a great deal of consideration when having my eye test and contact lens check and any purchase for glasses.
I would never go anywhere else.
Sandra Dermott
9 months ago
When I arrived at my allocated time I didn't have to wait and was seen straight away All staff were helpful friendly an knowledgeable and took the time to answer any questions i did pay an extra £6 for the new in depth scan to get piece of mind that my eyes were OK. I thought that the glasses prices were expensive when you add on reactive and scratch resistant lens but If any company can offer something at 50% off certain items, and still make a profit it does make you think, especially when online companies can provide glasses for a quarter of the price. Also did I really need 2 emails plus a letter to let me know my 2 yearly check up was due?
Graham
10 months ago
I had a fantastic experience at vision express, all the staff are so lovely and friendly. Myself & my daughter both had eye tests this week. The optometrist was so informative & really put my mind at ease as I was having some headaches. My prescription had gone up quite a lot. The lady who helped me choose a pair of glasses was lovely and so friendly, she helped me choose the best shape for my face & sorted everything out for me. Would highly recommend this place.
Thank you
Jessica Ellen
10 months ago
Excellent service.
I have used Vision express for the last 6/7 years, they have always been professional and patient with me. I cannot fault them in any way.
10/10 Vision express Leigh
Sam Dunlop
10 months ago
In and out within the time frame stated and helped along by the great staff. I ordered the wrong glasses and went back the next day and they sorted it with haste! Great team ?
Kristian Sargent
10 months ago
I had a great experience. I wasn't left waiting at all. The woman who was taking care of me was very knowledgeable and knew what she was talking about.
Glenn J. Peace
11 months ago
It was a very pleasant experience everything was done very professionally
Sylvia Blackwell
11 months ago
Made an appointment for 12.55 today and turned up on time. Initial pressure check etc took place after 5 minutes then kept waiting (and still waiting at the point of this review) for another hour with no explanation as to why it was so late. Poor service and lack of communication. I accept appointments can fall behind but please at least explain why. Eventually with no end in sight I had to leave and was brusquely dismissed when I explained why. I have arranged an appointment at the Trafford centre instead . I would much rather use a local business but my treatment here was abysmal and particularly unforgivable as I've been using the Leigh branch since moving here in 2012.
John Colvin
1 year ago
Can not express how brilliant they were today . The gentleman that did my test was exceptional. He left no stone uncovered. I really appreciate how thorough he was and reassured me that everything was okay. There was help with choosing the right frames Happy to go to them again . Well done vision express in Leigh . Thankyou
Kathy Barber
1 year ago
I needed a new pair of glasses so I booked an eye test at Vision Express, Leigh.
The optician mentioned at the start of the examination that as my previous eye test was under two years I would have to pay for this one.
Fortunately the 'Blue Light Card' had an offer on of a Free eye test + save 30% when you spend £50+ in store on glasses, prescription sun glasses or contact lenses.
After the test I selected the glasses I wanted and placed an order. No pressure sales for extras etc.
I had my test on the 6th Feb 2024.
I collected my first pair on the 9th Feb and my second pair (sunglasses) on the 12th Feb.
Great service from all the staff at the Leigh store and with a good saving thanks to Vision Express working with the Blue Light Card. I would highly recommend anyone visiting the Leigh store.
Terry Hooper
1 year ago
I recently purchased two pairs of glasses from the Trafford Centre branch, and they arrived in the post on October 20th. I was excited about both of them, but one pair turned out to be quite loose. After reaching out to the Vision Express helpline, I had the pleasure of speaking to a gentleman who provided clear and helpful guidance. He assured me that I could visit any local store, not necessarily the one I initially bought from, to address the issue. Furthermore, he confirmed that the glasses were still within the 100-day warranty, and I wouldn't incur any charges, even if they needed to be replaced.
I chose to visit the Leigh store, which was closer to my location. However, my experience at the Leigh store was disappointing. The sales associate, Kat, who assisted me (blonde with short hair), was incredibly unhelpful and dismissive. She immediately declared the glasses as "damaged" and informed me that I would have to pay the full cost for a new frame. Her refusal to provide any assistance at the Leigh branch left me frustrated and dissatisfied. She suggested that I could try the Trafford branch to see if they would "honour" the warranty.
In response to Kat's uncooperative attitude, I contacted the Trafford branch right away. The person at the Trafford branch was exceptionally helpful and accommodating. She assured me that I could bring the glasses in, and they would address the issue free of charge under the "manufacturer warranty." She even took the initiative to contact the Leigh branch herself and expressed her confusion regarding their refusal to assist me.
I promptly made an extra trip to the Trafford Centre, where they were able to make the necessary adjustments without the need for a replacement. This was a straightforward procedure that the Leigh branch should have been willing to perform. The sales associate there seemed disinterested and provided subpar customer service. Fortunately, an excellent Irish gentleman at the Trafford branch graciously tightened the glasses for me, and I was pleased to have my original pair fully functional
Kate Turnor
1 year ago
Love this store. I have been coming to this particular store for over 10 years. I travel from liverpool because the staff are so friendly and helpful. I was seen by Seema and helped by Diane today and as always the service was amazing. Can’t fault anyone at this store. No matter which member of staff it’s always a good experience
Alison Bigley
1 year ago
Contacted the store recently to change a contact lens prescription. Katrina was so helpful and went above and beyond with her customer service skills to enable me to find the best affordable solution. Thank you, your help really was appreciated.
Lynn Levick
1 year ago
I called this store before my appointment to check my contact lenses check would be free as I receive UC. They said it would be. When I arrived at store the optician told me that you can only receive a free NHS eye test for glasses (this is not true) and that i would either need to pay £35 or sign up for their contact lenses subscription. I told them that it is illegal to refuse to give a patient their prescription, as I had the same issue with another store 10 years ago who refused to give me my prescription because I didn't buy contact lenses from them. Eventually, after I had complained, they gave me the prescription as they also knew it was illegal, just like the optician today knows this is illegal but still refused to preform his job correctly. I will be making a complaint about this store to the OCCS. You do not need to pay onto their subscription services for contact lenses in order for them to release your prescription. The store know this is illegal but most likely think people are too stupid to know this. An NHS eye test is free for glasses and contact lenses and my prescription belongs to me, not the store. If they try this with you, walk away and complain.
Kayleigh Henshaw
1 year ago
Have been to the store 5 times now to get my glasses adjusted. Ended up with a new frame after the amount of adjustments left my glasses warped and mangled. I have a new frame now but will give it another week or 2 before I decide if i want to keep this pair of glasses or not
Kitt Cat
1 year ago
First class service from all at VP in Leigh could not have wished for better service will recommend to anyone
Stephen Kane
2 years ago
Service great but a little slow loved the experience.
Alan Hodgson
2 years ago
Absolutely fantastic service, felt very comfortable and very professional
Maxine Aspinall
2 years ago
I would like to thank Mohammed at Vision Express Leigh for the professional and friendly service he provided today.
Gary Ward
2 years ago
Everyone at Vision Express were lovely. The optom Muhammad Patel was brilliant & put me at ease. Really pleased I came here for my eyes tested. Would definitely recommend to family & friends.
Alan Bradley
2 years ago
Excellent Service, optician explained my issue in simple understandable terms
Mike Gannon
2 years ago
Staff are clueless, lost my son's NHS code due to their IT process, when they eventually gave it to me they wrote it down incorrectly
Anastasia Campbell
2 years ago
Fantastic staff make you feel great.very efficient .all the staff are polite and nothing is to much trouble. definitely recommend Leigh branch to anyone.
Joodles 123
2 years ago
Booked appointment online... Arrived and they couldn't 'fit me in' as they were busy.
Recommend not to use online appointment system.
Hour of my life wasted.
William Fox
2 years ago
Very relaxing atmosphere, no fuss just efficient customer service. Really pleased so far.
Michael Lynch
2 years ago
So helpful in every stage my test help to get new glasses by Elaine Atkinson and Dianne Pilkington
Derek Pyke
2 years ago
Lovely customer service everytime much better than specsavers the girl who helped was really nice
Susan Carroll
2 years ago
I was lucky that I could have an eye test in hafe a hour. They were very professional and I will go again.
janet bilsbury
3 years ago
The staff and optician were very kind and helpful especially has I’m suffering with a compressed vertebrae which is very painful. Would recommend the Leigh vision express for their service and politeness
E F
3 years ago
Great service, very helpful, much better environment than specsavers
Malcolm Blakemore
3 years ago
Can't praise the staff at Leigh vision express enough . They actually talked to my son, who is non verbal , i usually have to tell people to ask my son as they ten to speak to me ? the optician & my son was having a laugh & he showed my son how to show tell him when things we good & things were bad . All in all a really postive & friendly experience. Thank you Leigh branch ?
Valerie Adams
3 years ago
The lady optition I saw was 1st class. However I find the really bright lights
Make it difficult to get a true impression when trying new glasses. When you try them in true light, it is differant.
Pauline Dowsett
3 years ago
Staff are really friendly and make you feel welcome and comfortable.
The optician Muhammad is a top man and he found a problem with me eye and due to his quick action he prevented me from going blind.
Thanks Mo top man!
David Abraham
3 years ago
It's very difficult to get the balance right for achieving a professional but friendly service.
If you want an example of a perfect demonstration of how to make this work go to the Leigh branch.
Wonderful service thank you!
Chris Griffiths
3 years ago
Every member of staff that I interacted with throughout my eye test was really friendly and helpful.
Mike Meakin
3 years ago
After looking for a pair of petite glasses for about a month l decided to try vision express at your Leigh store. As soon as l entered l was seen to right away and the assistant was very helpful and patient in trying to find what l was looking for. l am pleased to say she managed to find a pair of glasses that l was happy with many thanks.
Val Heron
Ken Heron
3 years ago
My husband and I,both came for eye test and then new glasses. Everyone we dealt with ,was excellent. Very pleased ?.
Pat Pilkington
3 years ago
Staff were great and optical test was done very calmly.
Glasses choices were laid out well and this helped me to choose easily
Very impressed.
Russ Peake
3 years ago
Really, really good experience with all the staff :-)
Peter Adamson
3 years ago
Really friendly team, very efficient and patient when it came to picking glasses. Obviously processes are still a little different due to COVID. All frames touched need to go in a basket to be cleansed! 30 frames in the basket later I found a pair. The staff checked each other’s work which is reassuring. I’m yet to receive the glasses but vwry happy with the process to-date.
Pete Young
3 years ago
Walked in, was just passing, to ask for some info, was treated very safely and speedy.
I was pleased with the ladies who seen to me,
And impressed with service I received
Gave them an order and will see how I get on.
Anthony Smithson
3 years ago
Fantastic service throughout my visit highly recommend am glad I tried this company no regrets what so ever !!
sandra szeiler
3 years ago
Great service I found all the staf was very polite and helpful they answered all my questions and I would reccomend vision express to any one.
phil bailey
3 years ago
Lovely staff, very polite, efficient and thorough. Glasses came quickly too. Good selection of glasses stocked.
Katey b
4 years ago
Had a very good experience, I had an eye test and had the help of a member of staff choosing new frames. Nice store, nice staff. Happy customer.
Sheila Dickinson
4 years ago
Very efficient, helpful, making sure that you are a satisfied customer. Excellent prices. Leigh store
Julie Challenger
4 years ago
Nice showroom with very pleasant staff who did everything to ensure you made your own choice of lenses and frames without any pressure at all.
The optician carried out a thorough examination and saw a problem with a reoccurring eye lid infection he sent the information through to the NHS eye clinic and I was seen the very next day
Brilliant service many thanks to Vision Express
John Pemberton
4 years ago
Th lady who looked after me was spot on. She explained what was happening and tell me how best way forward. I felt much more calm than I was when I when in
Liz Maxfield
4 years ago
Had eye test on sat 20th march first class service all the way. Great when the optician remembers eho you are from your last test. Massive thanks to Mo and all the staff great service.
kevin prescott
4 years ago
