Felt very frustrated with their handling of my conveyancing process. Most tellingly of all, after they had requested an evaluation, they never responded to my complaint.
Larner Wallace-Taylor
5 months ago
Quick enquiry made via telephone, Angela was super helpful, friendly and professional. Couldn't use on this occasion due to time constraints but wanted to say that from an initial contact it was a pleasure.
Marie Wood
7 months ago
Professional service and helpful staff. Used on several occasions for various family matters.
Elaine Peet
1 year ago
Telephoned to arrange collection of documents. Was told exactly what I needed to do and what to take in order to collect them. On the day of collection, it was a smooth, timely and problem free process.
Carole evans
1 year ago
Used this firm for a property purchase twice and they are really reliable always providing regular updates. Adele was brilliant and would 100% recommend!
david lloyd
1 year ago
They don't even bother to answer the telephone
popitastic
1 year ago
I wish i could leave no stars!
A farce from start to finish,cost me thousands and in the end i had to use another group of solicitors. Avoid at all costs😡
Robert Hall
2 years ago
Professional service, recommended solicitors.
Brian Norris
2 years ago
Excellent service, very professional and courteous
Steve Cottrell
2 years ago
Glacially slow to respond and need chasing constantly, even for simple tasks. Feels like you’re dealing with solicitors back in 1897 when they were established. Things move fast these days and if your solicitors aren’t doing the same then you’re just slowing things down.
This goes for the property side of things. I’ve used them for wills before and they were fine. After the time lost chasing them recently I won’t be using them again though. Glad I’m not using them for the sale of my house!
The reception staff are very polite and professional.
Paul Taylor
2 years ago
Senior Solicitor Heather Broadfield misrepresented information in an important document which was submitted to the courts and tribunals service because Dootsons believe they can decide which information is relevant and which is not, irrespective of what information is requested. When I accused her of doctoring the forms, Andrew Stockton threatened me with libel action. As I was able to educate him on exactly why she had doctored the forms and excluded information, no such action was taken. In my opinion, they are inept, rude, weak and lazy. They also seem to be completely unaware of their obligations to respond to Subject Access Requests. I wouldn't trust Dootsons to put a stamp on an envelope and will be sharing the full extent of my experience with Dootsons with every human being I speak to in the next 12 months, until I calm down from the anger that their stupidity has caused me.
Ian Garner
2 years ago
Not great, very slow, never reply to your emails. Cost us an awful lot of time & money. If you want to move quickly dont use these.
Jennifer Speakman
2 years ago
Uneventfull
Steve Reed
2 years ago
Pulled out all the stops for me, very grateful, thx
David Warren
2 years ago
Very professional patient and helpful. They are friendly but know their stuff and answer all your questions in an easy to understand way.
Their social distancing protocols are of a high standard.
Carla Richee
2 years ago
2nd time I have used dootsons and fantastic service again. House move dealt with by Geraldine who was ultra effecient, responsive and helpful throughout
james fielding
3 years ago
If you want a very slow and very stressful move then by all means go with them, otherwise stay clear!!!
Was one of the problem solicitors in our chain and very nearly cost us our dream home.
We've moved a few times and this was by far the most stressful and drawn out move! Look at updating your processes!
Melissa Boardman
3 years ago
Helpful , efficient and friendly
Janet Durrington
3 years ago
Hired Dootsons for an eviction of a tenant. I paid them originally for talking with them around £500, i was then charged £756 for them to witness statements and schedule of costs (for my tenant not paying for 1 whole year). To cut a long story short. None of their work reached the court in time, they sent it like a day or so before on a bank holiday weekend. And Paul Hatton my acting solicitor went on holiday (so i couldn't even rant to him). So i came out of court with the property as the tenant had actually surrendered at this point. But paid Dootsons over a £1000 for nothing!!!! Stay well away. Go to a solicitor who will actually help you and do work correctly for their money
Bal Kaur
5 years ago
