Excel Home Care Services

I have only been working here since September when Excel took over Cera Care which used to be Premier Care, I work in the Hindley area, in my opinion the office is well lead, I had my own set rota with the same service users and we communicate which is vital in the line of work, I absolutely love my job and my service users, here's to the years ahead!!

Gemma

4 months ago

The company doesn't pay for your training which is 5 days long, they don't pay for shadowing which means you give hours of your own time for free, it's minimum wage. Every other care places pay for shadowing and pay a lot more 😔

John Greenhalgh

4 months ago

Excel may have taken over Premier care but all the office staff remain the same. The problem with this company is with the shockingly uncapable office staff, even the carers who come out will inform you of how bad the place is run by the uncontactable Donna and the Coordinator who couldn't coordinate herself around a game of Noughts and crosses. Last year this same team managed to overdose my father and put him in hospital. Donna who still works as the manager, her response "lack of training issues" no remorse, no emptahty and no surpise....these people are meant to be caring for our loved ones!? Company hadn't even performed a basic assessment or care plan. Other companies will give you time that they will arrive usually with a 15min buffer each way. Premier care staff "excel" can't coordinate a time withing 3 hours never mind 15 mins. That's also if they do turn up, sometimes it's easier for a carer to say they "turned up". Unfortunately for them the house has ring cameras which showed me nobody stepped foot on the property. The incompetence of this whole office is enough to drive anyone insane, their empathy towards customers who are seeing their loved ones uncared for is zero. They'll always cover there back and be unapologetic to any mistakes, to the extent of uncaring. Managers wont speak to you and issues occur until the point of feeling like you have to shout at the braindead staff just to listen/care/show an ounce of compassion. Stay very clear, belong care in Wigan is the place to go if you want your loved ones cared for like a human being.

Michael Anderson

6 months ago