KFC
Parsonage Retail Park Atherleigh Way, WN7 5SJ
3.6 1348 reviews
Reviews Leave a review
Got my order wrong going through drive thru, got to window corrected it, then waited for the rest of my order to be passed something I hadn't ordered. When I told them that it wasn't mine, they closed the window and when they finally opened said i must of said it wrong..... then refunded me for it and then a lot of messing about to try order what I wanted but they didn't have enough so in the end I ended up leaving the latter end.. got back to work and realised a few things were missing, sauces, chips from a meal etc when I rang and explained the person said "oh so its only chips your missing"..... Will be avoiding this place in future
Suzanne Williams
1 week agoHorrendous, bought 2 potions of popcorn snack boxes for my daughters and received half filled boxes. 4 pieces of popcorn chicken and a small handful of chips, avoid this one at all cost, definitely not returning
Callum Dennett
2 weeks agoBetter than other KFC outlets...the young people were not running around and yelling..staff seemed fine..food was prepared and served promptly...tastes good
maxine scott
1 month agoOne of the staff members were incredibly rude and disrespectful, when asked about missing items on our order he slammed them down on the counter along with about 20 sachets of bbq sauce when I asked If I'd be able to have one, proceeded to sweep the shop floor with an attitude dirty looking most of the people in there. When 3 meals cost £40 now I'd expect to not be treated disrespectfully of staff
Georgia Pearson
1 month agoGave this KFC one last chance. Sloppy service but by far the worst store ever visited. I'm never one to complain or rarely write reviews but feel the need to air my views and warn fair paying customers.
S Kett
1 month agoThe chicken was very delicious, the fries were very nice and crunchy, the chocolate sundae is also fabulous, the garden salad was also great. The staffs were also super friendly ready to help any time.
Evelyn Ezomo
1 month agoAs fast food go's it's okay sometimes little slow service considering it's fast / convenient food every time we gone the tables have needed cleaning but staff will happily clean if asked little untidy with food on floor and food package but more lazy people not binning there rubbish after eating also the bins don't seem to get empty.
Mark Gudgin
2 months agoVery cold staff Disinterested in their jobs Poor interpersonal skills and attitude when I was making an order Asked for any pieces but not a drumstick and they gave me a drumstick regardless
Sue
2 months agoCalled Saturday night for the double dinner deal, burgers dry as cardboard, no sauce on no salad on just looked like the chicken had been dropped on from a height! Not good at all. Very poor. Although the lady who was at the drive through window was very pleasant, the rest of the service very poor
Stuart
3 months agoOrdered one delivery via just eat. Recieved and charged for 3 orders !!!!. Phoned KFC to stop 2 of the orders. Nothing they could do. Nothing to do with them. Girl on phone refused to give name or manager's name. Totally disgusting attitude and customer service.
Graham Clarke
3 months agoVery narrow drive through. Wrap used to be good buy the way sauce is poured is very bad. Some area will have a lot and nothing elsewhere.
Colein Wilfred
3 months agoOredered on uber eats last thing, 10 fillets for £10 and gravy, the gravy never came, might aswel not have bothered because it ruined the the meal, rang them, rude employee, couldn't careless! Blamed it on the driver even though the bags sealed, total incompetence
Craig Mather
3 months agoWho doesn't like a KFC apart from veggies and vegans, food is well cooked, shop is clean and cool, toilets self service really nice place..
Stephen O'Rourke
4 months agoGreat service even had staff come to ask if our food was all OK while we were eating. Amazing customer service
Simone Thomas
5 months agoFood took ages to arrive and 2 of the meals were the wrong order. The chips and burger my wife had were cold and do fillet tower burgers need to have so much sauce on it drips out of the burger and makes it inedible to eat. One of the worst KFCs we as a family have been to. Staff were miserable. I know it was 7.15pm but they were terrible.
Simon Barton
6 months agoNice eatery. Friendly staff.
Abbey Ayanbs
6 months agoWe ordered via the KFC app and only received part of our order. Although we have a refund processed it defeats the object of ordering to have a meal delivered when you then have to drive to KFC to get the order they forgot to send! Won't be using the app again!
Beverley Austin
7 months ago3 of my last 5 visits to the drive through at this restaurant have resulted in me arriving home to find some items missing from my order! There’s nothing more annoying than settling down to enjoy a meal to find items missing. This last time I even asked if everything was in
Ian Appleby
8 months agoOrdered my lunch as working from home. I’ve used this KFC many times, and although it was busy, I really expected better than the item I received. The food was in general ok, but the beans ! , the tub was even time stamped, and I received them at 11.56. Time for a change I think
david morgan
8 months agoFood is horrible. Gravy is as thick as two coat plaster. Chicken tasted like it had been there a week, Luke warm fillet burger, don’t know how they manage it. I feel sick as a dog now luckily I left some of it. Staff pleasant and Pepsi zero was nice.
Paul R
9 months agoUsed the drive through again tonight and wish I hadn't because as per usual part of the order was missing even though I asked the staff to check as this happens on a regular basis. He assured me it was all there. Think all the staff need to go to speck savers and learn some communication skills. Waste of time.
Robert Houghton
9 months agoOrdered 10 piece family feast, asked for coleslaw, no coleslaw, ordered mini corn on the cobs. Got to service window to be told just waiting for cobs to be cooked. Chicken and chips left in bucket on side. When we got home, literally 3 mins drive the chips were cold, and were given 8 drum sticks and 2 thighs. Come on KFC train your staff a bit more , give a variety of chicken pieces and don’t leave food on counter to go cold.
Gaynor Theodosiou
10 months agoAfter ordering a 6 piece boneless bucket it was great service up to that point even gave Blue Light Card discount, but was shocked when we got home to find that my order had been changed or the person doing couldn't count as it was short, it's not the hardest thing to do but to put the correct amount in a bucket, or that is what I thought. The food was lovely and very polite service so a shame it was spoiled with the wrong amount 😕
David Parkinson
11 months agoOkay food most of the time it is good, but chicken can be very chewy on occasion. Staff leave much to be desired in terms of services and being polite in general. Often they are angry at most people who go in. I can imagine the job looks stressful but not a great environment to have food or order from
Luke
1 year agoIf you want a meal that you actually order and pay for DO NOT GO HERE!! Every single time I've ordered I have never received the correct order. And the so called manager today 🙄 needs some customer service training. Absolute terrible attitude and other staff messing about behind counter they want to try getting orders right instead of Messing about flirting with eachother. Just Shocking ! Definitely need some Training!!! Just avoid this place then you won't be disappointed.
Kerry Battersby
1 year agoHandy for a quick lunch after shopping at the retail park, it has drive thru too. Food are just as standard as other KFC branches. It has good deal for Tuesday from time to time and some bonus deals if you use its app on phone. Plenty of parking space in the area.
K. Mau
1 year agoLovely meal very friendly service and staff.
Michael Butler
1 year agoFood was good but staff didn't have a good grasp of English. I walked in and ordered a mighty bucket for one and wanted to use a discount code from the app. Took a while for them to understand me and they had to get a manger. Eventually he decided it was my fault that they didn't understand. The food was typical good quality KFC and there are EV charge points on the carpark so I will go back.
Alex Rawson
1 year agoUsed the drive through and had my order in seconds.. I was very impressed. The food too was excellent. The nine piece bucket is great value as well
Martin Price
1 year agoAs soon as we walked in our table was wiped clean by a really lovely lady, I'm just sorry I didn't get her name. She came back later to ask if our food was ok & then was also so helpful with online information too!
Deborah Crawley
1 year agoGreat place to dine. Lovely staff. Always a pleasure 🙏
Dawn Iam
1 year ago10 piece Boneless bucket £ 5.99 You can't go wrong 😁😁😁
Paul Eden
1 year agoAmazzzzzing food here. Very tasty and good sizes of chicken. Very clean and quick service.
Mrs P
1 year agoGreat experience this evening at kfc Leigh service was really fast nice clean restaurant and Kim went out of her way to help ⭐️⭐️⭐️⭐️⭐️
Brian Charlesworth
1 year agoReceived my order off just eat £40s worth, I received popcorn chicken, chips and a can of pop. Asked the driver were the rest was? His reply not my problem I am only driver!! So I will need to speak with just eat! So rude and arrogant. So spoke to just kfc they expected me to drive down and pick up myself!! After spending £40!! So now I have to wait 5 days for a refund which is outrageous. Will not be ordering from there again! Absolutely livid!!
Jen Marie
1 year agoSome tables closed for team meetings but weren't being used so limited seating available. Ni e hot food and fast service but no hot drinks still.
Alex Bremner
1 year agoOrdered via Uber eats and paid the extra for priority delivery. The food arrived timely enough (within 30 mins) however the chicken was cold and dry, the dog even turned its nose up at it! The fries where not much warmer and the gravy looked like jelly. Never again!
Anthony Hardman
1 year agoAsked for table service but ended up collecting my own. They said I hadn't asked for it but it was on my receipt that I had. Otherwise OK.
Nicola Frodsham
1 year agoUsed to give this place 5 stars but recently it's gone downhill. Orders are always wrong , staff texting in their phones rather than serving and poor attitudes and hygiene. Will no longer be going again .
christopher0269
1 year agoOrdered take out on the instore machine tonight. Limited menu available which I understand I ordered 8 hot wings with 2 zinger burger meals and they were missing. I ordered a fillet burger meal and the sad very small piece of chicken should have been in a kids meal! It was very quiet, so I am really disappointed as KFC tonight was a treat for my son.
Amey Clan
2 years agoDrive through took less then 10 minutes, was happy until I found my chips packed in upside down. Nice work. 🤦♂️
Brick James
2 years agoOrdered via the Uber app. First update suggested the food would arrive at 8.10pm. That changed several times over the next half hour or so and eventually settled on 8.40pm. It actually arrived at 8.35pm, fab huh! Well no, every single item was stone cold, and I mean genuinely stone cold. Even the gravy!!! The gravy is always hot so goodness knows what happened along the way. I tried to phone KFC to complain (easier said than done as the website seems to have forgotten to add a phone number). But Google to the rescue, I found 2 different numbers. I called both many times, both engaged every time. It's almost as if they couldn't care less about quality control or customer service. £20 for stone cold chicken, chips and gravy. Those golden arches will be shining a little brighter next time I order in
dimwit dave
2 years agoServed by lily today, polite and friendly, very helpful and great customer service. Food was hot, tasty and super fast service. Thank you.
John Gilman
2 years agoVery nice staff food and table service would say we would be coming again but highly unlikely thank you team and Kim in the dining area :)
City Cars Lincoln
2 years agoTook my grandchildren here today and as there were six of us the eldest went in first to ensure we could all come in and sit together, she was advised yes that's fine and the assistant started to clean a table for us. When we all went in the table had a reserved sign on saying it was for staff only,, the same assistant removed the sign and we all sat down only for another jobs worth to come along and on top note told us we couldn't sit there becasue it was for staff only (he said he was the manager, however his attitude and arrogance were shocking) !! so much so the youngest member of our group was in tears, we stood up and left. If you want to be humiliated this is the place to go.........what a bad experience.
TheBirch56
2 years agoIt was okay, not too busy when we arrived but got much busier as we left, and no sign of an orderly queue. The order took a while with no smile or pleasantries from any of the staff when collecting order, other than the guy outside, restricting people going into store. Food is better than most KFCs in the area though so must be doing something right.
Rachel Whittle
2 years agoA lovely place, the food was still hot when I got home, clean and tidy, no queue
James Kendall
2 years agoEvery week is consistently good And the lines to get food prove it
Flavour
2 years agoForgot my snackbox and my gravy, good job i checked my order before leaving the car park or else i would have been going home a meal short.
Ash
2 years agoItems missing from order yet again
Andrew Kennedy
3 years agoRude staff. (Tutting at me when I asked him a question) Excellent food.
Steven Gavin
3 years agoDecent enough, but last 2 orders have been wrong and had to return.
Richard Bradley
3 years agoOpening Hours
Monday | 11:00am - 10:00pm |
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Tuesday | 11:00am - 10:00pm |
Wednesday | 11:00am - 10:00pm |
Thursday | 11:00am - 10:00pm |
Friday | 11:00am - 10:00pm |
Saturday | 11:00am - 10:00pm |
Sunday | 11:00am - 10:00pm |