KFC

Upon arrival I was told I had a 30 mins wait on food so reluctantly I decided to wait as we were at the egg run at Leigh miner's so was pretty hungry as I'd not eaten all day and was getting to 7pm. Finally the 3 meals I'd ordered were ready. I then walked back and handed out the meals to the people that asked me to pick their s up. And guess what?? My meal wasn't even there. One of the ladies had the wrong order and all in all I shouldn't have bothered. I didn't even have the energy to walk back and complain so I called and called with no answer to any of the calls. Thanks KFC for totally messing up the order, this is not even the first time, £30 for 3 meals and you couldn't even get half the order right. It can't be that hard reading an order and putting the correct stuff in the bag. You totally spoiled our night away. 👍

Alison S (Bolton Balloon Fairies)

1 month ago

Totally awful, I thought I'd try again after the refurbishment. But yet again they failed to add my hot wings on the order. They are a scam franchise, saving money on not adding food to take orders.

Rob Mirrlees

1 month ago

Absolutely shocking place especially when you order through just eat or Uber. They forget everything

Kirsty Newsome

4 months ago

Spilled my drink everywhere. Kim and the team was quick to fix it. Got a free drink refill and was assured it was ok as I felt bad. Food was great lovely staff.

Kallum Brunskill

4 months ago

I don't eat KFC but my boyfriend does and he has worked there years ago and as I've seen the staff are friendly and idk how good the food is as I don't eat it but my boyfriend loves it

Sky Rooney

5 months ago

Got my order wrong going through drive thru, got to window corrected it, then waited for the rest of my order to be passed something I hadn't ordered. When I told them that it wasn't mine, they closed the window and when they finally opened said i must of said it wrong..... then refunded me for it and then a lot of messing about to try order what I wanted but they didn't have enough so in the end I ended up leaving the latter end.. got back to work and realised a few things were missing, sauces, chips from a meal etc when I rang and explained the person said "oh so its only chips your missing"..... Will be avoiding this place in future

Suzanne Williams

6 months ago

Horrendous, bought 2 potions of popcorn snack boxes for my daughters and received half filled boxes. 4 pieces of popcorn chicken and a small handful of chips, avoid this one at all cost, definitely not returning

Callum Dennett

7 months ago

Better than other KFC outlets...the young people were not running around and yelling..staff seemed fine..food was prepared and served promptly...tastes good

maxine scott

7 months ago

One of the staff members were incredibly rude and disrespectful, when asked about missing items on our order he slammed them down on the counter along with about 20 sachets of bbq sauce when I asked If I'd be able to have one, proceeded to sweep the shop floor with an attitude dirty looking most of the people in there. When 3 meals cost £40 now I'd expect to not be treated disrespectfully of staff

Georgia Pearson

8 months ago

Gave this KFC one last chance. Sloppy service but by far the worst store ever visited. I'm never one to complain or rarely write reviews but feel the need to air my views and warn fair paying customers.

S Kett

8 months ago

The chicken was very delicious, the fries were very nice and crunchy, the chocolate sundae is also fabulous, the garden salad was also great. The staffs were also super friendly ready to help any time.

Evelyn Ezomo

8 months ago

As fast food go's it's okay sometimes little slow service considering it's fast / convenient food every time we gone the tables have needed cleaning but staff will happily clean if asked little untidy with food on floor and food package but more lazy people not binning there rubbish after eating also the bins don't seem to get empty.

Mark Gudgin

8 months ago

This is how the delivery from Delivero to our house looked like. The courier just left the package and ran away when he noticed that the package was leaking. Never again. I hope this place closes soon and Delivero goes bankrupt.

Иван «Snow» Владимирович

9 months ago

Very cold staff Disinterested in their jobs Poor interpersonal skills and attitude when I was making an order Asked for any pieces but not a drumstick and they gave me a drumstick regardless

Sue

9 months ago

Called Saturday night for the double dinner deal, burgers dry as cardboard, no sauce on no salad on just looked like the chicken had been dropped on from a height! Not good at all. Very poor. Although the lady who was at the drive through window was very pleasant, the rest of the service very poor

Stuart

9 months ago

Ordered one delivery via just eat. Recieved and charged for 3 orders !!!!. Phoned KFC to stop 2 of the orders. Nothing they could do. Nothing to do with them. Girl on phone refused to give name or manager's name. Totally disgusting attitude and customer service.

Graham Clarke

10 months ago

Very narrow drive through. Wrap used to be good buy the way sauce is poured is very bad. Some area will have a lot and nothing elsewhere.

Colein Wilfred

10 months ago

Oredered on uber eats last thing, 10 fillets for £10 and gravy, the gravy never came, might aswel not have bothered because it ruined the the meal, rang them, rude employee, couldn't careless! Blamed it on the driver even though the bags sealed, total incompetence

Craig Mather

10 months ago

Who doesn't like a KFC apart from veggies and vegans, food is well cooked, shop is clean and cool, toilets self service really nice place..

Stephen O'Rourke

10 months ago

Great service even had staff come to ask if our food was all OK while we were eating. Amazing customer service

Simone Thomas

1 year ago

Food took ages to arrive and 2 of the meals were the wrong order. The chips and burger my wife had were cold and do fillet tower burgers need to have so much sauce on it drips out of the burger and makes it inedible to eat. One of the worst KFCs we as a family have been to. Staff were miserable. I know it was 7.15pm but they were terrible.

Simon Barton

1 year ago

Nice eatery. Friendly staff.

Abbey Ayanbs

1 year ago

We ordered via the KFC app and only received part of our order. Although we have a refund processed it defeats the object of ordering to have a meal delivered when you then have to drive to KFC to get the order they forgot to send! Won't be using the app again!

Beverley Austin

1 year ago

3 of my last 5 visits to the drive through at this restaurant have resulted in me arriving home to find some items missing from my order! There’s nothing more annoying than settling down to enjoy a meal to find items missing. This last time I even asked if everything was in

Ian Appleby

1 year ago

Ordered my lunch as working from home. I’ve used this KFC many times, and although it was busy, I really expected better than the item I received. The food was in general ok, but the beans ! , the tub was even time stamped, and I received them at 11.56. Time for a change I think

david morgan

1 year ago

Food is horrible. Gravy is as thick as two coat plaster. Chicken tasted like it had been there a week, Luke warm fillet burger, don’t know how they manage it. I feel sick as a dog now luckily I left some of it. Staff pleasant and Pepsi zero was nice.

Paul R

1 year ago

Used the drive through again tonight and wish I hadn't because as per usual part of the order was missing even though I asked the staff to check as this happens on a regular basis. He assured me it was all there. Think all the staff need to go to speck savers and learn some communication skills. Waste of time.

Robert Houghton

1 year ago

Ordered 10 piece family feast, asked for coleslaw, no coleslaw, ordered mini corn on the cobs. Got to service window to be told just waiting for cobs to be cooked. Chicken and chips left in bucket on side. When we got home, literally 3 mins drive the chips were cold, and were given 8 drum sticks and 2 thighs. Come on KFC train your staff a bit more , give a variety of chicken pieces and don’t leave food on counter to go cold.

Gaynor Theodosiou

1 year ago

After ordering a 6 piece boneless bucket it was great service up to that point even gave Blue Light Card discount, but was shocked when we got home to find that my order had been changed or the person doing couldn't count as it was short, it's not the hardest thing to do but to put the correct amount in a bucket, or that is what I thought. The food was lovely and very polite service so a shame it was spoiled with the wrong amount 😕

David Parkinson

1 year ago

Okay food most of the time it is good, but chicken can be very chewy on occasion. Staff leave much to be desired in terms of services and being polite in general. Often they are angry at most people who go in. I can imagine the job looks stressful but not a great environment to have food or order from

Luke

1 year ago

If you want a meal that you actually order and pay for DO NOT GO HERE!! Every single time I've ordered I have never received the correct order. And the so called manager today 🙄 needs some customer service training. Absolute terrible attitude and other staff messing about behind counter they want to try getting orders right instead of Messing about flirting with eachother. Just Shocking ! Definitely need some Training!!! Just avoid this place then you won't be disappointed.

Kerry Battersby

1 year ago

Handy for a quick lunch after shopping at the retail park, it has drive thru too. Food are just as standard as other KFC branches. It has good deal for Tuesday from time to time and some bonus deals if you use its app on phone. Plenty of parking space in the area.

K. Mau

1 year ago

Lovely meal very friendly service and staff.

Michael Butler

1 year ago

Food was good but staff didn't have a good grasp of English. I walked in and ordered a mighty bucket for one and wanted to use a discount code from the app. Took a while for them to understand me and they had to get a manger. Eventually he decided it was my fault that they didn't understand. The food was typical good quality KFC and there are EV charge points on the carpark so I will go back.

Alex Rawson

1 year ago

Used the drive through and had my order in seconds.. I was very impressed. The food too was excellent. The nine piece bucket is great value as well

Martin Price

1 year ago

As soon as we walked in our table was wiped clean by a really lovely lady, I'm just sorry I didn't get her name. She came back later to ask if our food was ok & then was also so helpful with online information too!

Deborah Crawley

1 year ago

Great place to dine. Lovely staff. Always a pleasure 🙏

Dawn Iam

1 year ago

10 piece Boneless bucket £ 5.99 You can't go wrong 😁😁😁

Paul Eden

2 years ago

Amazzzzzing food here. Very tasty and good sizes of chicken. Very clean and quick service.

Mrs P

2 years ago

Great experience this evening at kfc Leigh service was really fast nice clean restaurant and Kim went out of her way to help ⭐️⭐️⭐️⭐️⭐️

Brian Charlesworth

2 years ago

Received my order off just eat £40s worth, I received popcorn chicken, chips and a can of pop. Asked the driver were the rest was? His reply not my problem I am only driver!! So I will need to speak with just eat! So rude and arrogant. So spoke to just kfc they expected me to drive down and pick up myself!! After spending £40!! So now I have to wait 5 days for a refund which is outrageous. Will not be ordering from there again! Absolutely livid!!

Jen Marie

2 years ago

Some tables closed for team meetings but weren't being used so limited seating available. Ni e hot food and fast service but no hot drinks still.

Alex Bremner

2 years ago

Ordered via Uber eats and paid the extra for priority delivery. The food arrived timely enough (within 30 mins) however the chicken was cold and dry, the dog even turned its nose up at it! The fries where not much warmer and the gravy looked like jelly. Never again!

Anthony Hardman

2 years ago

Asked for table service but ended up collecting my own. They said I hadn't asked for it but it was on my receipt that I had. Otherwise OK.

Nicola Frodsham

2 years ago

Used to give this place 5 stars but recently it's gone downhill. Orders are always wrong , staff texting in their phones rather than serving and poor attitudes and hygiene. Will no longer be going again .

christopher0269

2 years ago

Ordered take out on the instore machine tonight. Limited menu available which I understand I ordered 8 hot wings with 2 zinger burger meals and they were missing. I ordered a fillet burger meal and the sad very small piece of chicken should have been in a kids meal! It was very quiet, so I am really disappointed as KFC tonight was a treat for my son.

Amey Clan

2 years ago

Drive through took less then 10 minutes, was happy until I found my chips packed in upside down. Nice work. 🤦‍♂️

Brick James

2 years ago

Ordered via the Uber app. First update suggested the food would arrive at 8.10pm. That changed several times over the next half hour or so and eventually settled on 8.40pm. It actually arrived at 8.35pm, fab huh! Well no, every single item was stone cold, and I mean genuinely stone cold. Even the gravy!!! The gravy is always hot so goodness knows what happened along the way. I tried to phone KFC to complain (easier said than done as the website seems to have forgotten to add a phone number). But Google to the rescue, I found 2 different numbers. I called both many times, both engaged every time. It's almost as if they couldn't care less about quality control or customer service. £20 for stone cold chicken, chips and gravy. Those golden arches will be shining a little brighter next time I order in

dimwit dave

2 years ago

Served by lily today, polite and friendly, very helpful and great customer service. Food was hot, tasty and super fast service. Thank you.

John Gilman

2 years ago

Very nice staff food and table service would say we would be coming again but highly unlikely thank you team and Kim in the dining area :)

City Cars Lincoln

2 years ago

Took my grandchildren here today and as there were six of us the eldest went in first to ensure we could all come in and sit together, she was advised yes that's fine and the assistant started to clean a table for us. When we all went in the table had a reserved sign on saying it was for staff only,, the same assistant removed the sign and we all sat down only for another jobs worth to come along and on top note told us we couldn't sit there becasue it was for staff only (he said he was the manager, however his attitude and arrogance were shocking) !! so much so the youngest member of our group was in tears, we stood up and left. If you want to be humiliated this is the place to go.........what a bad experience.

TheBirch56

2 years ago

It was okay, not too busy when we arrived but got much busier as we left, and no sign of an orderly queue. The order took a while with no smile or pleasantries from any of the staff when collecting order, other than the guy outside, restricting people going into store. Food is better than most KFCs in the area though so must be doing something right.

Rachel Whittle

2 years ago

A lovely place, the food was still hot when I got home, clean and tidy, no queue

James Kendall

2 years ago

Every week is consistently good And the lines to get food prove it

Flavour

2 years ago

Forgot my snackbox and my gravy, good job i checked my order before leaving the car park or else i would have been going home a meal short.

Ash

2 years ago

Items missing from order yet again

Andrew Kennedy

3 years ago

Rude staff. (Tutting at me when I asked him a question) Excellent food.

Steven Gavin

3 years ago

Decent enough, but last 2 orders have been wrong and had to return.

Richard Bradley

3 years ago