The place was cold, like a refrigerator. The muffin was so small it was ridiculous. Underwhelming and uncomfortabley cold.
mystic Musician
2 months ago
Poor customer service. Staff have no urgency to serve customers. Clearing numbers of the screen and then forgetting what orders are to be collected. Staff uniforms always looked dirty and have hair trailing over food areas.
Phil Johnson
2 months ago
So i came here after the cinema, and a few months ago i came. I can say it was better this time round.
Food was good, chicken nuggets, double cheeseburger and garlic bread dippers were all hot, staff were kind and helpful, asking people if they needed help on the kiosks
Lukas Jancauskas
3 months ago
On the panel the order is in progress than it goes to collect panel , then it disappeared and they start calling the following numbers , and when you taught they forgot about it , a kid behind the counter shouted it's number 5-10 min after your number disappeared from the panel... each time I go there is the same , and the food delivery has priority
Diana Nastase
3 months ago
Ordered on justeat food came on time but yet again items missing. Pure importance from manager and staff. Never again. Joke of a place.
simon richards
4 months ago
The fries were just warm, not hot. There was far too much ketchup on the burgers. Which were also only just about warm.
Rachel Conway
4 months ago
Visited today at 2 00 had to take my fries back three times the first time the fries were cold ,next time they were under cooked the third time they was still under cooked and cold ,the staff stated the fries could not be under cooked because they are cooked on a timer ,two lady's with different orders both took there fries back also as there's were cold , no milkshakes or other ice drinks were available even thought that one guy from their staff was walking around drinking one.we feel really very disappointed with today's visit ,usually we visit McDonald's every Sat morning and have not felt the need to complain before ,Today I feel that this was needed
Kami Saj19
4 months ago
Burgers was nice and warm like should be best of the best mcdonalds i been
Mateusz Golc
5 months ago
Staff were helpful in bringing our order and polite
However
Child ,age 8, who was with us, found a bag of weed in the toilets staff took it, and we left
Georgia Pearson
5 months ago
Bad all round even charging 10p for sauce outrageous needs banning this place asked for a chicken macsanwich meal all I got was the burger food is expensive enuff without paying tax on it won't go here again take away
Sheila Richards
5 months ago
It's so slow at every point of the day, regardless of how busy. It's also uncomfortably cold, why anyone would want to sit in is beyond me.
Cazza Matthews
6 months ago
If you are in Leigh and feel like a McDonald's, other then this location where else can you go? No choice, that said, I've never had a problem with any of the food, the staff are always on point even though you can see the frustration in their faces. I think the latter has to do with their equipment ??♂️ tbh I wouldn't want to work in a McDonald's kitchen and definitely not for minimum. I find through my 300+ years of life that the usual problems with McDonald's are the customer. If you add an Uber eats driver or two to the place..... Pandemonium.
Brick James
7 months ago
Nice staff but 9/10 times there is no salt on the fries
Aaron Flynn
7 months ago
Small ground floor McDonald's, food hot and staff friendly.
Maxine P
9 months ago
Absolutely disgusting, collect order popped up 10 mins before order was actually ready. When we got it home few items missing so had to go back to collect. Definitely won't be returning there. Staff faffing about not knowing what they was actually doing. Customer service skills zero. Everything cold. Went back to pick up things missing after ringing surprise surprise no manager to speak to disappeared from shop floor.
wendy prescott
10 months ago
Worst Mcdonald's ever. Staff are children with no customer care skills.
Give the place a wide berth.
Horrendous service.
Robert Hughes
10 months ago
The customer service was really unprofessional the chips are always cold never hot had to go back ask a refund the staff gave a nasty look on there faces
Matthew Richards
10 months ago
Today I visited leigh macdonalds as I haven't been in this one for while . The food was lovley and hot . Great friendly customer service. The restaurant was very clean . I rate this macdonalds 10 out of 10 .
Colin Miller
1 year ago
Useless, messed up my meal. Rang up to complain after walking home, and they expected me to take another half an hour out of my day to go back and prove they'd messed up, just so they could get my order right. Clowns.
Adam Frith
1 year ago
Fast food but not as fast as was back in the 90s also scruffy and dated and also located in a town what is also run down as shops are closing down and high street is full of pound land type of shops and mobile phone and vape stores
Mark Gudgin
1 year ago
Very poor service and standards for quality of food, majority of staff are often morbid and the quality of the food is extremely poor, errors are made for orders and wrong food is either delivered locally or delivered in a poor quality, after service is poor and little to no customer service, sel serve tills are often out of paper for receipts leaving customers unsure of their order number.
The Mcdelivery service for this store is also lacking with missing orders and inconsistencies in the app for delivery times and quality SLA approaches.
Laurence Christie
1 year ago
Food is fine but constantly get the orders wrong. If you want the right food you need to go to collect...
Alan Postlethwaite
1 year ago
Placed an order this morning for breakfast. Got it delivered through the macdonalds app. The fact od arrived by courier and was all sealed up so nothing wrong from that. The order was missing a cheese and egg mcmuffin and the mcmuffin that was mine had tomato sauce on it rather than the brown I asked for.
I tried to bring up my order in the app and it just kept saying go to uber eats which didn't apply as they did their part well. I ordered through macdonalds app.
I then rand the store and was told to go back to the app, I did this and still got returned to uber eats.
Every time we order from here they get it wrong weather its ordered take away or in store.
There's a real problem with this and I think it's mine because I keep going back.
Absolutely rubbish and no way of getting a refund. So I will be visiting in person to voice my complaint to the manager in due course.
Marie Touhey
1 year ago
Ordered via the mcdonalds app. Two full breakfast meals missing. Have to get a refund via uber eats... 14 -17 days for a refund... how do you miss two full meals from an order...
Kristaan Davis
1 year ago
Very bad customer service
Had to wait 20 minutes for a small order and when i ve asked about it they didnt even started that order
Stupid staff
Cristina Caramalau
1 year ago
Worst McDonald's I've ever been to. Food is good and hot, but the customer service is horrendous. I needed a code for the toilet, so I waited at the counter. There was a woman fanning herself (yes it's hot) but she walked past me multiple times and ignored me. Then after 15 minutes, I went in, the toilets weren't exactly clean, but the next thing I saw was the same woman standing outside, on her phone, smoking. Don't visit if you want a good time.
tyx 9876
1 year ago
Staff useless
Food had to be made fresh so it was a long wait
Lee Lee
1 year ago
I have never been more disgusted in a company and employees named Rachel and Elise
Talking bad about staff in full view of customers
Both are sly and and unprofessional
Lee Ham
1 year ago
Quick service. But why does the large fries always look like it’s missing a few.
Charles Collier
1 year ago
Situated near the Leigh Interchange, this McDonalds provided hot, fresh food. Gets crowded during peak hours so I would avoid it then. Minus that, its a McDonalds, not much else to say.
Tails
1 year ago
Food OK sometimes warm or cold soggy chips or warm burger been sat there how long slow service to busy cooking making loads of uber and just eat orders then being left on side to go freezing no one collects for ages very un organised full of kids messing about abusing staff etc not great won't be long till they close at night due to problems management sort it out
Mark Hughes
2 years ago
I didn't get the ticket number and when I asked somebody for help they said they'd check for me then completely forgot about me and I was stood there for 10 minutes, turns out my food was there waiting and they were shouting my number out and I had no clue, my food was cold by the time I just went up and asked if it was my items on the order, the number was being shouted really not long after I ordered it so the service is fast but the customer service is was rubbish, could also see that the manager was frustrated at colleagues and was tense to be in there
Niamh Culleton
2 years ago
Unfortunately had a bad experience here. Went to purchase my breakfast roll and coffee, and the wait was absolutely huge. They'd even taken off at least 10 orders off the waiting screen because they were that far behind in service. It showed 59 and they were still calling out 49-58.
I ended up having to abandon my breakfast as I waited that long, and had to make it in time for my bus. Wasted money, waste of my time. Poor service. 6 members of staff behind the scenes, 1 member of staff out on front. Young lad. Not his fault. Not happy.
Adam Porter
2 years ago
It's just a Maccy's . Does exactly what it says on the tin. Serves Maccy's food.
Kept pretty clean, staff were ok. Kids had happy meals and came home
Lindsey Whittle
2 years ago
My bf ordered me a chicken nugget happy meal with a chocolate milkshake but I got a strawberry, very sad, I like chocolate milkshake
hello
2 years ago
Rude staff, no manners...member of staff telling people that i cant park outside ??? jog on... really rude to a family saying they couldn't sit in the restaurant at 1830hrs because they were closing ?.
Asked what time they shut and they said soon at 1825hrs , more like their cleaning the table and not letting people sit down again so they dont have to do their job and clean the table again. Get your p45 ready love you shouldn't have a service job were you interact with people.
Qball717
2 years ago
Like a war zone these days. Feel bad for the staff, who are excellent
Son Anderson
2 years ago
Nice and clean restaurant to spend time with family and something to eat
MegaBasmen
2 years ago
Don't get delivery from here, ordered double sausage, egg and bacon roll with cheese and this is what has arrived. Swimming in ketchup to point it's not edible. I mean the order isn't even close to what I asked for. This isn't even the first time this has happened. Hire staff that can read!
Rhys Hayes
2 years ago
It is what it is, I know it is unreasonable to expect too much from McDonald's but I did foolishly hope my order wouldn't be stone cold. Lesson learned.
Ayko Serrin
2 years ago
Shocking, 35 minutes for my food , supposed be fast food , more interested in deliver roo n rest of them, twice now in a week won't be going again
Craig Wilson
2 years ago
Staff efficient and friendly and helpful with the tables and floor cleaned regularly
George Millington
2 years ago
A bit late for lunch for me (13.30 on a wednesday). Used screen to order an 'eating in' meal and 'pick up at counter'.
As per usual for most McDonalds, the young chap didn't read the paper slip and I was presented with everything in a bag. The tables were all grubby and, need I say, I shall never come here again. If I stooped to these low standards, I'd end up with a bad back.
Derek Mills
2 years ago
Tried to enter with our granddaughter at 17.50 pm and were intimidated by at least 15 youths who deliberately blocked our entrance into the premises, why is nothing being done about this anti social behaviour in bradshawgate, just aggregation and teenagers swearing at you. We just turned away and went some where else. Shame on you macdonalds you should be doing something about this
David Gerrard
2 years ago
Over half an hours for a burger and drink would be quicker going shop buying the ingredients then going home cooking it myself
Phillip Taylor
2 years ago
Asked why I could not chose porridge on the menu,only to be laughed at by a young girl saying they have not done it for years????After checking Google, it explained,porridge was temporarily unavailable due to Covid safety measures..This member of staff needs training on product range and customer service,and judging by the cleanliness of the place ,all need training on housekeeping.
Paul Mccoll
3 years ago
Walked in with a mask and was told I didn’t need to wear it!! This was just after lockdown rules were relaxed. Absolutely absurd. Place was filthy, so we left without ordering.
Mr. HorseBoxGuy
3 years ago
Well done for actually enforcing mask use ????? thanks for helping to protect everyone
Aiden
3 years ago
I were not allowed to go inside without mask... It were not busy at all but still couldnt grab a coffee and leave... Mask is mandatory... But eating inside is not allowed yet.. I wasnt allowed inside while two tables were sitting and eating INSIDE with no masks on.... I am exempt from wearing mask but there were no questions about it... Thank you Macdonald... Not comming back
Anna Rzeznik
3 years ago
I often take my friends to this place with my warmest recommendations. I visit this restaurant often. This recommendation is always successful. The the food there is flavorable and the team is generous and cooperative. Whenever we visit this place we pass a cheerful evening. warmly recommended.
Pcmc sblyaobsi
3 years ago
On entry I was confronted by a large, unattractive, ginger haired woman wearing sunglasses inside the “restaurant”. I don’t wear a face mask as I am exempt due to a hidden disability, but I was rudely spoken to by this greeter girl who demanded I put one on. I told her I was exempt, to which she demanded to see proof of it. I informed her she shouldn’t be doing that as it’s punishable by a fine of up to £6,500. She still demanded to see my evidence of exemption, so I showed her as I always carry proof with me.
I didn’t stay long enough to order anything having been targeted for humiliation and embarrassment. I will also be contacting the relevant authorities after this experience.
Andy Barrington
3 years ago
last time I ordered from here on just eat I asked for sauce and didn’t receive any, I just ordered this morning and the same thing happened. very disappointed as it just gets ignored, food is not as nice without it.
keira king
3 years ago
Previously reviewed giving McDonald’s a 3 star rating saying place was clean and food was basically just McDonald’s food ?♂️...
So i went again on a Wednesday at 6pm thought I’d place a order via the McDonald’s app so I’d be in and out quick... how wrong i was, i placed my order on the app shortly before arriving yet i still waited 24 minutes for my food.
Inside there was loads of Uber eats staff sat about awaiting there orders ?♂️ hence very big delay in my getting my order, I know it’s due to a queue for other customers ordering food via Uber eats yet for a customer going in for food I’d never order food again unless i could see it was a lot quieter.
Food was okay tbh and all correct ? yet it was by far from fast food.. I’ll definitely be avoiding McDonald’s Leigh for a long time and taking custom elsewhere until things improve and re review again then.
David Leather
3 years ago
The lady on hospitality was amazing and down to earth! Loved her! Only down side was some local kids let off a stink bomb ?
Sarah Hewitt
4 years ago
Standard maccies
Ian Jones
4 years ago
Pay for what you get, its tasty fast food. They could really do with monitoring the seating area's though, me, my wife & daughter had listern to two young teens swearing, shouting and talking rubish! You would get more people in if you baned idiots like these.
Dee Flick
6 years ago
