McDonald's Parsonage

First time and last time. It was horrendous. The queue was long but the actual problem is that nothing was ready and they tell you to park but no dedicated spaces for that. This means you're then waiting for them to find you and you get stuck in the parking space as it's next to the queue for the drive through. A delivery truck arrived and blocked half the road. Couldn't get out and after all that we got the wrong order. By the time we knew we were home. Just no organisation at all. They seem to have too much going on with the click and collect plus walk ins but drive through. They need more signage so it's clear where to go and stops the queue blocking everyone else in. We saw one guy nearly take another car out because he had been blocked in for so long. If the food had been right it may have helped but to go through all that and they can't even get your order right it's obviously too much for them. Plus soggy chips...no need

Claire Nolan

2 years ago

get from uber eats, food has been decent. no problem. big respect to the workers.

Barag Dawazbag

1 year ago

You can tell its fast food the building of the meals and putting in the bag is something that needs improving. I've had better McDs

Emma JB

1 year ago

Sign on drive through - No Hot Drinks, asked what drinks they have. Amongst the cold options he said Tea and Hot Chocolate. Sign was correct as I ordered 3 Hot Chocolates which weren't even tepid

Cathy Pendlebury

1 year ago

Just got a coffee, it was hot and tasted of coffee. Good job!

Antony Bennell

1 year ago

No fries in happy meal, had to queue in the drive through again.and when I went to the window to ask for the fries they missed out and a fresh burger as it was cold due to queuing again, I got a death stare from the staff and no apology. Won't come here again

Amanda Davies

2 years ago

The food from here is drastically gone down hill 9/10 times the fries are stone cold and brick hard the burgers look like they've been flung at wall before being put in bag if you ask for 1 extra dip feel like asked for the world it's just absolutely disgusting especially for the price. The staff all need reminding about customer service too as most of them don't even utter 1 word

katie whalley

1 year ago

Orders are hardly every correct, milk shakes and mc flurrys are rare as rocking house poop also. Anything but fast food here, take a snack with you whilst you're waiting for your order and then double check it prior to moving!

Chris

1 year ago

Only gave it one star because you Cant give it zero. Waited 20minutes to be told none of my food was ready I asked how long? to be told they didn’t know and weren’t really arsed to be honest just to wait another 20. oh and the fries were like deep fried twigs they’d been cooked that long

ian hardman

1 year ago

Never had a problem, however tonight, the attitude of the staff towards people waiting for the orders sat going cold was horrible, wouldn't have complained if it was a busy night but it wasn't, the staff was just stood joking around with each other while food went cold, one of them even laughed at the people in front of us for asking for their food. When we finally got our order, one bite of the burger and I threw it up, the sauce tasted disgusting, the onions was mush and after asking for no pickles they was still on the burger, all of it was clumped at the back of the bun. Beyond horrified.

Jamie Lee

1 year ago

Went through the drive through was told to park up. There were also 13 other cars parked up. Finally after 20 mins wait I got the food home it was cold ( 5 min drive) and instead of 6 nuggets I only had 4!

Sarah Jones

1 year ago

Overall, fine. Food was fresh and staff was friendly. I visited in quite time so it was quick Thanks

Usama Mohammad

1 year ago

Quite often queues at drive through but always enjoy the food. Now that you can collect points and offers on the app as well it's even better.

Debbie Lloyd

1 year ago

On Saturday the 2nd of April I and a group of friends all under the age of 18 went to McDonald’s on parsonage retail park where we and other groups of teenagers (under the age of 18) that were harmless and not doing anything wrong were forced to sit outside with our food. This is due to a verbal policy told to us by a member of staff which I cannot find on their website which stated all people under that age of 18 not accompanied by an adult cannot be permitted to eat inside of their restaurants and must take away their food. We were paying customers like anybody else in there and was not told about this “policy” until after we had ordered and paid. We were told that it was due to vandalism upstairs but yet we were still not allowed to sit downstairs monitored by staff. This policy was not stated before we arrived or before we had already paid for our food. The staff discriminated our age group and assumed that we were all vandals just because we are young. In no way shape or form were we different to anyone else apart from our age. We asked why and accepted their decision out of respect and instead we would like make this information available to the public so that this does not happen again..If they want to avoid vandalism they should offer indoor downstairs seating to people under the age of 18 that is monitored by staff. This idea would still be discriminative and wrong but more acceptable than forcing us to take our food outside and sit on the benches which were not cleaned and in the cold with no covering from the rain such as an umbrella. They advertise as an indoor eating restaurant for the public, and this wasn’t the case for us. I’m sure you can agree that this is wrong by the food chain giant and I am unaware if this applies anywhere else as I have never had this issue before. We were all utterly appalled by this decision and hope that this will show the restaurant that they were in the wrong so that nobody should face the horrible and awkward experience that we did.

Shaun Urmston

11 months ago

Don't use McDonald's. Never use. Would prefer proper food. Phone must have picked up driving past (which is what I always do)

Alastair Christie

10 months ago

Food is generally OK, service inside is good. 3 stars for me because of the frequent errors in drive thru order completion (especially when it comes to the specials, e.g. buying a double big Mac and getting a standard, or not getting fries in value meals). Plenty of parking 👍🏼

Ashley Stuart

9 months ago

Poor service at the drive through. They are quick to take the order and money though, slow to collect the food which has always been lukewarm. I ordered 2 cheesebrgers/2 fries which took 20 minutes to wait in the car queue ( 3rd in line ) Chips are limp too. It is best to go inside this McDonald's then you can complain and receive a hot meal instead of a lukewarm one.

Lorelei Lee

8 months ago

It was really good and they have loads of tables to sit outside as well to enjoy fresh air and a bit of Sun, if there is any 😂

WASIM S

8 months ago

This place just goin down hill The burgers weren't acceptable standard Onions they couldn't be bothered to dice as per their own menu The brew was supposed to be large... I got half a cup of actual drink the rest was milk foam

Shabnam 25

8 months ago

After a late night stargazing and meteor spotting, the 24 hour drive through was a great idea. We was greeted professionally and politely, order taken, payment made and food passed to us in less that 10 mins. The food was freshly made and piping hot. I generally dislike fries from McDonald's but my passenger loves them and made me try one, they were fantastic. Normally I experience the soggy ones that have been sat there for god knows how long but these were as fresh as you can get. After tasting one I wished I'd ordered a large portion. I always go big Mac when at McDonald's, I've seen ones that look like the leaning tower of Pisa, ones that seem like they have been thrown against the wall but this one, just like the photos on the menu and delicious. After driving for so long and getting hungry, the speed and quality of this food was just what we needed, the night shift are seriously impressive when it comes to giving you what you want from a good McDonald's experience. The only negative is that my passenger is an ex employee for McDonald's and told me they used the wrong onions, they are the kind I love so I wouldn't have complained. Give these guys some love coz they know what they are doing. It's gunna be my go to McDonald's from now I'm pretty sure.

Matt Paul

7 months ago

Dirty sweaty animals here…. Food is that bad I felt like going bad and give in them a good hide in, burger was stone cold freezing and the chips was cooked then re heated at at least 3 times as ther was no potatoe inside and was all burnt on out side Wow I’ve never been to a worse McDonald’s in my life!!!!

Jimmy “Jimmydean” Byrne

6 months ago

Absolutely amazing! cannot fault the service here. despite waiting for a while for my food people assured me that it wouldn’t be long giving me regular updates as to where my food was. I collected my order with hot fries however my coffee was cold. i spoke to a lovely male manager who only looked young and very tall called keon who assured me he would change it and when he returned it wasn’t the best but he offered me multiple options in what i could do next. i thanked him kindly for his help and managed to enjoy my food. As i was leaving i had a wonderful interaction with a crew member who i am assuming was on the dining area, she was only small with brown hair called caitlin. she was so kind and sweet and offered me lots of assistance throughout my stay. Smashing mcdonald’s with very good staff!

queen queen

9 months ago

Recently used the drive thru. Admittedly busy so expected a wait but also expected to get the correct order! Twice i was handed the wrong drinks - 3rd time lucky. Got home with my order the Quarter Pounder box had a sticker on to remove chesse, as requested. However the burger inside had cheese on!

Angela Brown

8 months ago

We arrived here as normal ( Mcdonalds ) and ofcourse it's mcdonalds. We came at around half 12 ( 12:30 ) and it wasn't very busy. Staff were amazing! Really helpful and actually produced food presently. Food was fresh and hot. Not like normal. It was probably the best Mcdonalds I've ever been too. 2 floor and was cleaned. And the staff and service were lovely ( 100% would go to ) maximum 1hr drive because there are lots of mcdonalds around. And closer to 1hr away.

Georgia Thompson

7 months ago

This is my 3rd time of ordering from here and it's Also the third time my order has been wrong !!! So it's safe to say I will NEVER order from macdonalds via uber eats again. I have just received my 4 item order yes 4 items which I paid priority on. It took from 11.15PM to 11.52PM nearly 40 min (OK they might be mad busy everyone wanting frozen drinks) only to recieve my order to find 2 items were missing, 2 large frozen strawberry lemonade drinks. Its a joke so I complain to uber and have to wait for them to respond. I then phoned macdonalds to be told all I can say is we must of missed them on order I said what a 4 item order he said contact uber they will refund it. Ok but We are dying of thirst hence paying 8 quid for 2 drinks that DIDNT ARRIVE IM SO MAD seriously though missed half my order NOT AN EXCUSE ITS DISGUSTING!!!! THE STAFF EITHER THICK OR CARELESS check the orders for god sake

Vivienne Gregson

8 months ago

Food is not great here. Slap dash burgers. Half the ingredients are usually falling out when you open it. Sometimes a long wait. Understaffed. Beggers sat near the drive through windows so can be quite unsettling. I dont go here anymore to be honest. I go to another one at Stone Cross which is much nicer.

Aud

5 months ago

Twice now Iv ordered a Large Late from here through my App and it was a large cup and I kid you not less than half full it’s clearly obvious it’s a tiny amount but both times Iv been driving and only noticed when Iv got to my destination😡you can’t say you miss heard me as I do it on my App and also why put it in a large cup so why why do it 💁‍♂️💁‍♂️Your a multi million pound buisiness with supposedly high on specs and any idiot can see it’s a tiny amount of drink in there 😡😡🤜

Chris Cooper

6 months ago

Used the drive through...quick and easy...shane that the hot chocolate tastes like dish water but other wise all good.

Victoria Simcock

4 months ago

Absolutely terrible, had double sausage and egg muffin. It was dry and the egg, well it wasn't poached and it certainly wasn't it looked like a cleaning rag

Jeanie Hagan

4 months ago

Staff who argue the toss about what you've ordered and paid for at the drive through. I quote the utter dipstick at the food collection window: "I don't know why you're arguing" - simple really, your staff say I've not ordered something I've paid for despite it being right there in black and white on the receipt. Learn some basic customer service skills.

Luke Schofield

2 months ago

If I could give 0 stars I would. Only received drinks and 1 fries from our order. Missing entire meals, 20 nuggets and several burgers. Absolutely ridiculous! Unfortunately ordered via just eat so have to try and get a refund via them which takes days. Isn't the first time items have been missing from orders so definitely wont be using this particular one again. It's not rocket science to cook and pack an order correctly....I should know, I worked in a maccies in my youth it's the easiest job in the world!!! Whoever is hiring these people really need to train their staff better or hire people with more than 1 brain cell. Cheers.

Hannah Mills

2 months ago

Starting to get the same feeling everyone else has been talking about. Waiting ages at midnight for an order, sitting in the car awkwardly next to a homeless person under the service window. Get home to find the chips are soggy and cold and items missing! How do you mess an order up at such a quiet time and shouldn't everything be cooked fresh?! Disgusting and disappointing.

Mark Johnson

2 months ago

Good food had to wait a while in the car, but i went during the busiest period. Atmosphere outside, carpark full of drug users not mcdonalds fault but wait with your Windows and doors locked.

Qball717

2 months ago

First time at this place as attending a football match down the road and even though it was quiet at the time service was slow our order arrived with cold (hot) drinks and a drink missing this was dealt with pretty quick. As we sat there it got busy as the game. We would use again

Andy Coppenhall

1 month ago

Clean and spacious. Very friendly staff, never had any problems with the orders here. Frequent visitor and more than happy to keep coming.

Egonieser Locman

1 month ago