Welch Mill Carpets

AVOID LIKE THE PLAGUE ! Wouldn’t even give 1 star! Absolutely disgusting way to treat customers! My friend has been given the run around from these people for weeks now. Nothing but lies and fob offs! My friend wanted his mums house all done nice for her coming home from 2 months in hospital with a broken back. BIG MISTAKE COMING HERE! They brought a defected carpet to the house and fitted it! When pointed out the defect was fobbed off with lies ! So amused Lee and went along with it that it is a crease in the carpet and will “come out” no such thing! Ring up and they are all giving you a run around like a tag team, the woman on the phone gave wrong phone number the first time with 13 numbers! now they have your money and sold you defected carpets, and promised to rectify not only the carpet but the shoddy way it has been fitted! It is a HUGE TRIP HAZARD for their mother who is 82! Oh and not to mention giving you wrong phone numbers and then to put your phone call straight through to voicemail when you try to ring the “boss” “joker” My friend has enough on their plate being a carer for their mother with dementia! ABSOLUTELY DISGUSTING BEHAVIOUR ! AVOID LIKE THE PLAGUE ! This review will not be removed until this has all been rectified as “loosely” promised.

Mary

3 months ago

I was in with my husband approx a month ago. We looked in several places, when in fact we should of come here first. The choices were excellent, if you cannot find what you are looking for in Welsh Mill it doesn't exist. Lovely choices, lovely polite helpful staff. See you soon 😊

Brenda Manning

3 months ago

To be honest I don’t often write reviews as I am not a lover of going shopping full stop, but we needed some flooring desperately and my wife took me to Welch Mill Carpets. As soon as we walked in there was a pleasant acknowledgment from the staff whom then allowed us to walk around ourselves and look, eventually a salesman came over and asked “were we looking for anything in particular,” iE type of flooring what area of the house we were doing etc, as there was multiple choices. The salesman was excellent not pushy in fact very informative and honest. We eventually found what we needed at a fantastic price! And is now fitted and it looks amazing, from start to finish it was a great experience my wife is over the moon, and it was cheaper than I expected, compared to other quotes, will always get my flooring from Welch Mill Carpets from now on, thanks guys!👍

Graham Manning

5 months ago

We drove 20 minutes to visit Welch Mill and we was not disappointed. It was well worth the travel time! There was a massive selection of flooring, all at great prices. The fitting was fast and easy and they did a cracking job.

Mia Hurst

5 months ago

A superb service of Welch Mill Carpets! The selection of quality carpets was outstanding when we visited the store! The service we received in store was friendly, welcoming and top-notch. All our questions were professionally answered and having chose a great carpet, the carpet fitters were just great. They came on time and did an excellent job of our hallway and stairs. I can’t recommend Welch Mill Carpets in Leigh enough! We love our new carpet!

Lee Fletcher

5 months ago

Amazing service from these guys, the knowledge of the sales team was fantastic, the installation was seamless and perfect, the fitters were clean and tidy and they couldn’t have been more helpful. The carpet we had fitted looks amazing and we wouldn’t hesitate to recommend Welch Mill Carpets to anyone! To top it off they were cheaper than others that we had looked at. Well done guys keep up the good work!

Daniel Burman

6 months ago

I bought some carpet from welsh mill but was having it done in two sittings as was in the middle of decorating. The second installation date came and the carpet wasn’t the same colour as the first, the guy at the store said it’s because it was a different batch so he used the sample roll instead as it was a closer colour match. But because of this I lost my installation day and had to wait for a week with no carpet. The guy came and fit it and I love the new carpet but it turns out that it was actually the first carpet that was fitted was the incorrect one. As I thought it looked slightly darker than the one I ordered but thought it must be the lighting in my room and I was disappointed with the pile as was not as good as the carpet I was replacing. It was only apparent when you walk from one carpet to the other that the pile is much different so I paid for an expensive carpet and have been given a cheap substitute instead. Not happy with the cheaper substitute or the company in how it’s been dealt with.

grace hill

7 months ago

Absolutely appalling service. Waited since the 5th of December for someone to come out and sort my carpets out. The fitter came back who fitted the carpets and fixed them the best he so called could. Had an inspection on the 23rd of January To be told he would sort it ASAP. To say I've got a child with complex needs and myself a currently high risk pregnancy with carpet pulling away from the stairs is absolutely appalling. I've rang and rang and nobody ever gets back to me it's always oh let me find something out first. Just not professional at all. I've never gone anywhere else for my carpets but this time round I will certainly not be returning as a customer

Kelsey Mcadam

8 months ago

1000 of end of roll carpets. 1000 of full rolls to choose from. You won't leave without finding something you like.

Ruby Abenson

8 months ago

Had laminate fitted yesterday, we wasn’t ready when the fitter came and he went out of his way to do another job & come back to us within the next hour and a half - they were really polite, friendly & did a excellent job! Really happy with our laminate! Thank you

Annie Rai

9 months ago

Great shop loads of choice at great prices, staff are very helpful and no pressure selling, fitters were very good as well

Alan Armstrong

9 months ago

We bought laminate floor from them just over 12 months ago. They tried to cancel the appointment last minute after us already waiting weeks longer than they said we would and us taking days off work to have it fitted. They then said they’d come at 9:00 but turned up at 19:00. The job was left half done when they left at around 20:30. Bearing in mind it was a large area and the space they actually completed should have taken a lot longer. They said they’d be back with the extra boards because they didn’t put them in the van. We never heard anything and the “customer service” is non existent. After turning up at the store, we were given 3 packs of boards to finish the job ourselves, being told they didn’t believe us, despite photographs, but it was a “gesture of good will”??? Giving me the product I paid for?? We also paid for fitting but I just wanted the job finished. The first bit of flooring was fit in July and this was now NOVEMBER. We were still owed kick plates for 3 doors and the wood trimming wasn’t attached on half our walls but I just wanted my actual flooring finished at this point 😐 Subsequently, 12 months on. It’s bubbling and lifting everywhere. We’ve basically argued with them for weeks and been lied to continuously. Now to be told they won’t do anything and we’ll have to pay £150 to get someone to inspect it ourselves. AVOID THIS COMPANY. Also, getting through to anybody useful on the phone is a joke as nobody seems to know what they’re doing. They then lie about the managers names and people’s positions to avoid ringing you back. They sent 2 men out on 2 different occasions to look at the floor who BOTH said the flooring is supposed to be water resistant so this is clearly an issue with the flooring or the fitting. They also commented on how they could tell the job was half finished due to no sealant being used around my fireplace. Well, we mentioned that on the phone and they claim they don’t know who either of these men are 🤣 We’re now £1000 out of pocket and have to buy new flooring after 12 MONTHS.

Georgia Sheldon

9 months ago

Good choice and advice they go the extra mile they fit in with you Mick was bril thanks

Phil Caley

10 months ago

Still waiting for someone to sort out my parents complaint they made about their recently fitted carpets from 2 months ago. Terrible smell on the carpet which has been promised to be industrially cleaned...this hasn't happened and Customer service is terrible so far! Would be great if this company would deal with their complaints and help their customers! Looks like a call to trading standards is the only way forward. Absolutely shocking service for a couple in their 70's. They have been sat in their kitchen for all this time as the smell is so bad! Numerous phonecalls that just get fobbed off. No aftercare. AVOID!!

Nisha Marsh

1 year ago

Bought two carpets living room and bedroom really pleased with them carpet fitters really good and reasonable price

Ann Ascroft

1 year ago

Plenty of choice staff very helpful and not pushy. Bought a few carpets from here so would recommend them.

Beverley Knox

1 year ago

We had our full house carpeted by Welch Mill and are really impressed with the service. From ordering through to surveying, and finally to the fitting. All very smooth, friendly and on schedule. We'll definitely be using them again, and wouldn't hesitate to recommend them to anyone else. Thanks very much :-)

Andrew Crouch

1 year ago

Staff very helpful Dave was a great help

dean mclennan

2 years ago

Just had our floor done this morning top job done very impressed thanks again

danny Hedley

2 years ago

Had full house carpeted and laminate by dave and Tony today. First off the quality of the floors are very good quality and ordering, paying and measuring was very simple sorted out by welsh mill. I was in a rush and they managed to get me in 2 days after ordering for fitting even though they are busy so thankyou so much for that! Dave and Tony have done a brilliant job fitting the floors. Come to abit of an obstacle at the end which I need to sort but assured me if I ring them they will be straight back to fit the remaining bits once I've sorted it. Very friendly and good workers, couldn't be happier, thanks so much :)

Jessica

2 years ago

The staff weren't very welcoming or friendly. However the carpet offcut I bought is fine and has no issues, so an okay rating overall.

Amy Lawrence

2 years ago

Vast range of floor coverings with many bargains on offer. Friendly family business and very helpful

graham russell

2 years ago

Fantastic from start to finish. Huge range of carpets and floorings in the store. Just had Dave and Tony fitting carpets to four bedrooms bathroom, hall and stairs. They were cheerful, happy and nothing was too much trouble. Cant recommend them highly enough!

Mechelle Coulton

2 years ago

Quickly found what we needed at a very good price 😊

Helen Steele

2 years ago

A great company to deal with from inception to completion. They have a very.wide range of domestic and commercial floor coverings for all budgets. They come HICKEY recommended.

Jonathan Kersh

2 years ago

We used to go here for all of our flooring but the last few times we've been, the staff just don't seem to be interested in us being there. Considering we were looking to spend quite a lot of money, they just didn't care and we're more interested in taking our money than discussing our needs. The laminate flooring section is a total mess with pieces scattered all over the floor and some books falling apart and I even saw an old suitcase in a corner on a shelf. I won't complain about the structural problems that the building seems to have because if their service were better, it wouldn't matter but it seems the whole business has seen better days.

Rachael Bell

2 years ago

Stairs and kitchen flooring fitted absolutely brilliant service 10 out of 10 would definitely recommend and will definitely be getting more done

Wendy Grant

2 years ago

Used this company twice now and both times the quality of the carpet and fitting has been brilliant, good value for money and will last for years to come. Really friendly staff and very professional.

Layla Johnston

2 years ago