Welch Mill Carpets

Staff are absolutely amazing here! Helped me pick out which vinyl was best for our needs and got us the very next delivery and installation date! Saved a lot of money by coming here and will be back! Thanks so much

Rebecca Asquith

3 months ago

Really pleased with Welch Mill. We've used them for supplying and fitting carpets for our bedroom and dining room and the quality is great. We dealt with Stuart who was honest about what would be right for us, and we didn't felt pressured at any point. Especially impressed as we had to nudge the install dates by a couple of weeks, and they didn't batter an eye. Happy to recommend them and always a high quality service.

Andre Fairweather

3 months ago

This place has a huge selection of "off cuts" of varying sizes as well as "from the roll". This is also true for lino and vinyl flooring. I have had my bedroom and stairs/landing done by them and will be going back for the living room and dining room carpets.

Emma Eaton

3 months ago

We recently purchased a carpet from welch mill, with helpful guidance from mick. The carpet was fitted quickly and professionally. We are very happy with the service and product and will definitely be back.

Lucy Lord

4 months ago

Contacted Welch Mill Carpets using the email provided on their website to get a quote, Nick responded quickly with a great price although he advised that the carpet of choice isn't the best in terms of durability for the stairs and recommended I visit the store to have a look at different options as it would be better in the long run. I really appreciated this advice as I don't know much about carpets. Visited the store the following Saturday and Alan showed us a carpet similar to what we wanted but a bit more durable and it was also on sale so we got it at a fantastic price. Alan booked in the measurements to be taken on the following Monday and the carpet was fully fitted by Wednesday afternoon. We even had a courtesy call from Alan on Friday to check everything was ok with the fitting. Fantastic service and I will be using Welch Mill again for the rest of my new carpets.

Kimberley Demetria

4 months ago

I had my stair and landing carpet fitted this week by Welch Mill. We have had off cuts from here previously but this was the first time we have had one fitted. Nick who was our salesperson was really helpful, he explained the options available for edging the runner on the stairs and how to have the pattern running. He kept us updated throughout as the runner had to be sent off first to be edged. Really happy with the carpet and the fitter did a really good job.

Sarah Farrimond

4 months ago

Alan was very helpful when I was looking for stairs and landing carpet, price was also good as everything was included including taking up the old carpet. Shaun and Jacob came a week later and have completed an excellent job fitting, they cleared away all the rubbish and Shaun did excellent job hoovering. Thank you at Welsh Mill

Lorna Cooper

4 months ago

I recently had both laminate flooring and carpets fitted by Welch Mill and was really pleased with the result, selection on offer and the price. Stuart in the showroom was really helpful without being pushy, and the fitters were friendly too. Would definitely recommend.

Steph Haywood

4 months ago

We have used Welch Mill quite a few times over the years and this latest is no exception. We decided to have new flooring laid down in the conservatory and after choosing a design we liked from the vast range we had it booked in for the end of February to be fitted. The fitter came and promptly set about the work being as professional as we would expect. Unfortunately my partner rather than waiting for me decided to put the furniture back in the conservatory and ended up ripping the lino. Alan from Welch Mill rang later that day to find out how all went and she explained did an amazing job and that she had did what she did. The very next day Alan sent the fitter back FOC and he repaired it to the point you can barely tell. We would like to thank Alan and the rest of the team at Welch Mill excellent as always

L N

4 months ago

Visited last week, great selection of carpets, we were served by Mick who was very professional and quickly worked out how much carpet we needed for our stairs and landing. Fitted the same week, fitters came on time and were efficient and did a great job. Very competitively priced, would definitely recommend.

Scooby Scoop

5 months ago

Just had Vinyl Flooring fitted in newly refurbished Utility Room. Welch Mill had a great selection. Stuart the salesman really helpful. Fitter came on time, very polite and professional. Wouldn't hesitate to use this company again

Paul Marshall

5 months ago

Just had bedroom carpet installed by Welch Mill. Nick was really helpful and professional to deal with. The carpet fitter was on time, and did a really good job . He was tidy and very quick. We have had several carpets installed over the years by Welch Mill. We wouldn’t go anywhere else.

Emma

5 months ago

popped in to welch mill yesterday to look at the selection. We were met by Nick who helped us choose a carpet for a great price including fitting. It was fitted this afternoon by a lovely guy who had it done in an hour and looks amazing. I could not recommend them enough!!

Samantha Clarke

5 months ago

I recently visited Welch Mill carpets and was served by Mick. I was given expert advice and in less than 30 minutes I had purchased a carpet at a fantastic price including fitting. I needed it urgently and wasn’t disappointed it was fitted less than 2 days later. It looks fantastic Mrs Taylor Cambourne Drive

Dawn Taylor

5 months ago

Impressed with the choice of carpets. Gave salesman my figures and to double check it they sent someone out to measure to make sure costings were correct. My figures were out so when we rang to pay they assured us the new lower measurements were reflected in the final price. Day of fitting impressed with the fitters, however, on the invoice they left it had the price of the carpet per Sq Mtr and how big our room was. Now I'm no carpet genius but felt we had been overcharged slightly. Rang up to double check and we had been overcharged by £250 which was promptly refunded. Super disappointed that no apology came with the refund or any accountability that they got it wrong by a vast amount. It's not twenty quid were talking about here.

Alibobs

5 months ago

Another great job by Nick and his team. This is the third time I'm using their services and every time I move or need new carpets I'm thinking Welch Mill 👍

bartek 004

5 months ago

We bought the LVT laminate and had it in the herringbone pattern. We took the old laminate up which we had bought from Welch Mill when we first moved here. As the first laminate was so thick there is a gap all the way around our living room and hallway where the skirting board doesnt touch the floor. Now I had asked Stuart to give me a price that included everything, he said he had and I had to pay upfront for materials, which I did. The man came to measure the rooms and wrote on the sheet about the gap around the skirting. The fitters came they were great, looked good bar the gaps around the skirting. The fitter said he would give Stuart a nudge. Three times we have been lied to about someone coming to do the beading. I will never use Welch Mill again

Joanne Twigg

6 months ago

Went in fir some flooring,git great advice,ordered what I needed,they fitted the bungalow a few days later,top marks from me, I recommend them highly

George reddington

7 months ago

Really impressed with this place! Massive choice of carpets. I walked in yesterday with a single room measurement and asked for anything as cheap as possible. The gent found me a perfect sized off cut for £60. Booked me in to have it fitted this morning - so fitting was less than 24hours of being in the shop. Two lads turned up nice and early. Called me first to let me know they were 25minutes away. Both very pleasant, quick workers and did a fantastic job. Really impressed with this service and how friendly/knowledgeable their team are. Thank you. I will be returning in the future.

Megan Walker

10 months ago

I recently moved into a new apartment which needed flooring throughout. A friend of mine told me about Welch Mill. I couldn't be more delighted. Mick in sales was so knowledgeable and helped me choose the right carpets/ laminate for the areas I required. Andy the fitter showed up on time, and did a fantastic job. I would have no hesitation in recommending Welch Mill for any of your flooring needs.

Maurice Watson

10 months ago

There are several choices of carpet and flooring. People there are very professional to suggest what i just want. Highly recommend Welch Mill. They can change your house to a lovely and cozy home.

Ava Chiu

11 months ago

Scoundrels I purchased a 14ft x 14ft 6" carpet to do my stairs. Knowing full well there would be a good chunk of leftover carpet which turned out to be 8.5ft x 11.5ft Only they cut it off & sent the fitter with only enough for landing & stairs. On asking the fitter where MY remaining carpet was he got very evasive & abrupt. On ringing welch mill complaining about the missing carpet I was told it's here & I could have it back. Well thanks, I mean I only paid for it, clearly a carpet of that size would have sold again for a small room. How dare they keep my bought & paid for carpet & expect anything other than a scathing review? Clean up your act and treat your customers with the decency they deserve.

Loretta Wood

11 months ago

AVOID LIKE THE PLAGUE ! Wouldn’t even give 1 star! Absolutely disgusting way to treat customers! My friend has been given the run around from these people for weeks now. Nothing but lies and fob offs! My friend wanted his mums house all done nice for her coming home from 2 months in hospital with a broken back. BIG MISTAKE COMING HERE! They brought a defected carpet to the house and fitted it! When pointed out the defect was fobbed off with lies ! So amused Lee and went along with it that it is a crease in the carpet and will “come out” no such thing! Ring up and they are all giving you a run around like a tag team, the woman on the phone gave wrong phone number the first time with 13 numbers! now they have your money and sold you defected carpets, and promised to rectify not only the carpet but the shoddy way it has been fitted! It is a HUGE TRIP HAZARD for their mother who is 82! Oh and not to mention giving you wrong phone numbers and then to put your phone call straight through to voicemail when you try to ring the “boss” “joker” My friend has enough on their plate being a carer for their mother with dementia! ABSOLUTELY DISGUSTING BEHAVIOUR ! AVOID LIKE THE PLAGUE ! This review will not be removed until this has all been rectified as “loosely” promised.

Mary

1 year ago

I was in with my husband approx a month ago. We looked in several places, when in fact we should of come here first. The choices were excellent, if you cannot find what you are looking for in Welsh Mill it doesn't exist. Lovely choices, lovely polite helpful staff. See you soon 😊

Brenda Manning

1 year ago

To be honest I don’t often write reviews as I am not a lover of going shopping full stop, but we needed some flooring desperately and my wife took me to Welch Mill Carpets. As soon as we walked in there was a pleasant acknowledgment from the staff whom then allowed us to walk around ourselves and look, eventually a salesman came over and asked “were we looking for anything in particular,” iE type of flooring what area of the house we were doing etc, as there was multiple choices. The salesman was excellent not pushy in fact very informative and honest. We eventually found what we needed at a fantastic price! And is now fitted and it looks amazing, from start to finish it was a great experience my wife is over the moon, and it was cheaper than I expected, compared to other quotes, will always get my flooring from Welch Mill Carpets from now on, thanks guys!👍

Graham Manning

1 year ago

We drove 20 minutes to visit Welch Mill and we was not disappointed. It was well worth the travel time! There was a massive selection of flooring, all at great prices. The fitting was fast and easy and they did a cracking job.

Mia Hurst

1 year ago

A superb service of Welch Mill Carpets! The selection of quality carpets was outstanding when we visited the store! The service we received in store was friendly, welcoming and top-notch. All our questions were professionally answered and having chose a great carpet, the carpet fitters were just great. They came on time and did an excellent job of our hallway and stairs. I can’t recommend Welch Mill Carpets in Leigh enough! We love our new carpet!

Lee Fletcher

1 year ago

Amazing service from these guys, the knowledge of the sales team was fantastic, the installation was seamless and perfect, the fitters were clean and tidy and they couldn’t have been more helpful. The carpet we had fitted looks amazing and we wouldn’t hesitate to recommend Welch Mill Carpets to anyone! To top it off they were cheaper than others that we had looked at. Well done guys keep up the good work!

Daniel Burman

1 year ago

I bought some carpet from welsh mill but was having it done in two sittings as was in the middle of decorating. The second installation date came and the carpet wasn’t the same colour as the first, the guy at the store said it’s because it was a different batch so he used the sample roll instead as it was a closer colour match. But because of this I lost my installation day and had to wait for a week with no carpet. The guy came and fit it and I love the new carpet but it turns out that it was actually the first carpet that was fitted was the incorrect one. As I thought it looked slightly darker than the one I ordered but thought it must be the lighting in my room and I was disappointed with the pile as was not as good as the carpet I was replacing. It was only apparent when you walk from one carpet to the other that the pile is much different so I paid for an expensive carpet and have been given a cheap substitute instead. Not happy with the cheaper substitute or the company in how it’s been dealt with.

grace hill

1 year ago

Absolutely appalling service. Waited since the 5th of December for someone to come out and sort my carpets out. The fitter came back who fitted the carpets and fixed them the best he so called could. Had an inspection on the 23rd of January To be told he would sort it ASAP. To say I've got a child with complex needs and myself a currently high risk pregnancy with carpet pulling away from the stairs is absolutely appalling. I've rang and rang and nobody ever gets back to me it's always oh let me find something out first. Just not professional at all. I've never gone anywhere else for my carpets but this time round I will certainly not be returning as a customer

Kelsey Mcadam

1 year ago

1000 of end of roll carpets. 1000 of full rolls to choose from. You won't leave without finding something you like.

Ruby Abenson

1 year ago

Had laminate fitted yesterday, we wasn’t ready when the fitter came and he went out of his way to do another job & come back to us within the next hour and a half - they were really polite, friendly & did a excellent job! Really happy with our laminate! Thank you

Annie Rai

1 year ago

Great shop loads of choice at great prices, staff are very helpful and no pressure selling, fitters were very good as well

Alan Armstrong

1 year ago

We bought laminate floor from them just over 12 months ago. They tried to cancel the appointment last minute after us already waiting weeks longer than they said we would and us taking days off work to have it fitted. They then said they’d come at 9:00 but turned up at 19:00. The job was left half done when they left at around 20:30. Bearing in mind it was a large area and the space they actually completed should have taken a lot longer. They said they’d be back with the extra boards because they didn’t put them in the van. We never heard anything and the “customer service” is non existent. After turning up at the store, we were given 3 packs of boards to finish the job ourselves, being told they didn’t believe us, despite photographs, but it was a “gesture of good will”??? Giving me the product I paid for?? We also paid for fitting but I just wanted the job finished. The first bit of flooring was fit in July and this was now NOVEMBER. We were still owed kick plates for 3 doors and the wood trimming wasn’t attached on half our walls but I just wanted my actual flooring finished at this point 😐 Subsequently, 12 months on. It’s bubbling and lifting everywhere. We’ve basically argued with them for weeks and been lied to continuously. Now to be told they won’t do anything and we’ll have to pay £150 to get someone to inspect it ourselves. AVOID THIS COMPANY. Also, getting through to anybody useful on the phone is a joke as nobody seems to know what they’re doing. They then lie about the managers names and people’s positions to avoid ringing you back. They sent 2 men out on 2 different occasions to look at the floor who BOTH said the flooring is supposed to be water resistant so this is clearly an issue with the flooring or the fitting. They also commented on how they could tell the job was half finished due to no sealant being used around my fireplace. Well, we mentioned that on the phone and they claim they don’t know who either of these men are 🤣 We’re now £1000 out of pocket and have to buy new flooring after 12 MONTHS.

Georgia Sheldon

1 year ago

Good choice and advice they go the extra mile they fit in with you Mick was bril thanks

Phil Caley

1 year ago

Still waiting for someone to sort out my parents complaint they made about their recently fitted carpets from 2 months ago. Terrible smell on the carpet which has been promised to be industrially cleaned...this hasn't happened and Customer service is terrible so far! Would be great if this company would deal with their complaints and help their customers! Looks like a call to trading standards is the only way forward. Absolutely shocking service for a couple in their 70's. They have been sat in their kitchen for all this time as the smell is so bad! Numerous phonecalls that just get fobbed off. No aftercare. AVOID!!

Nisha Marsh

1 year ago

Bought two carpets living room and bedroom really pleased with them carpet fitters really good and reasonable price

Ann Ascroft

1 year ago

Plenty of choice staff very helpful and not pushy. Bought a few carpets from here so would recommend them.

Beverley Knox

2 years ago

We had our full house carpeted by Welch Mill and are really impressed with the service. From ordering through to surveying, and finally to the fitting. All very smooth, friendly and on schedule. We'll definitely be using them again, and wouldn't hesitate to recommend them to anyone else. Thanks very much :-)

Andrew Crouch

2 years ago

Staff very helpful Dave was a great help

dean mclennan

2 years ago

Just had our floor done this morning top job done very impressed thanks again

danny Hedley

3 years ago

Had full house carpeted and laminate by dave and Tony today. First off the quality of the floors are very good quality and ordering, paying and measuring was very simple sorted out by welsh mill. I was in a rush and they managed to get me in 2 days after ordering for fitting even though they are busy so thankyou so much for that! Dave and Tony have done a brilliant job fitting the floors. Come to abit of an obstacle at the end which I need to sort but assured me if I ring them they will be straight back to fit the remaining bits once I've sorted it. Very friendly and good workers, couldn't be happier, thanks so much :)

Jessica

3 years ago

The staff weren't very welcoming or friendly. However the carpet offcut I bought is fine and has no issues, so an okay rating overall.

Amy Lawrence

3 years ago

Vast range of floor coverings with many bargains on offer. Friendly family business and very helpful

graham russell

3 years ago

Fantastic from start to finish. Huge range of carpets and floorings in the store. Just had Dave and Tony fitting carpets to four bedrooms bathroom, hall and stairs. They were cheerful, happy and nothing was too much trouble. Cant recommend them highly enough!

Mechelle Coulton

3 years ago

Quickly found what we needed at a very good price 😊

Helen Steele

3 years ago

A great company to deal with from inception to completion. They have a very.wide range of domestic and commercial floor coverings for all budgets. They come HICKEY recommended.

Jonathan Kersh

3 years ago

We used to go here for all of our flooring but the last few times we've been, the staff just don't seem to be interested in us being there. Considering we were looking to spend quite a lot of money, they just didn't care and we're more interested in taking our money than discussing our needs. The laminate flooring section is a total mess with pieces scattered all over the floor and some books falling apart and I even saw an old suitcase in a corner on a shelf. I won't complain about the structural problems that the building seems to have because if their service were better, it wouldn't matter but it seems the whole business has seen better days.

Rachael Bell

3 years ago

Stairs and kitchen flooring fitted absolutely brilliant service 10 out of 10 would definitely recommend and will definitely be getting more done

Wendy Grant

3 years ago

Used this company twice now and both times the quality of the carpet and fitting has been brilliant, good value for money and will last for years to come. Really friendly staff and very professional.

Layla Johnston

3 years ago