Welch Mill Carpets

1000 of end of roll carpets. 1000 of full rolls to choose from. You won't leave without finding something you like.

Ruby Abenson

2 months ago

Had laminate fitted yesterday, we wasn’t ready when the fitter came and he went out of his way to do another job & come back to us within the next hour and a half - they were really polite, friendly & did a excellent job! Really happy with our laminate! Thank you

Annie Rai

3 months ago

Great shop loads of choice at great prices, staff are very helpful and no pressure selling, fitters were very good as well

Alan Armstrong

3 months ago

We bought laminate floor from them just over 12 months ago. They tried to cancel the appointment last minute after us already waiting weeks longer than they said we would and us taking days off work to have it fitted. They then said they’d come at 9:00 but turned up at 19:00. The job was left half done when they left at around 20:30. Bearing in mind it was a large area and the space they actually completed should have taken a lot longer. They said they’d be back with the extra boards because they didn’t put them in the van. We never heard anything and the “customer service” is non existent. After turning up at the store, we were given 3 packs of boards to finish the job ourselves, being told they didn’t believe us, despite photographs, but it was a “gesture of good will”??? Giving me the product I paid for?? We also paid for fitting but I just wanted the job finished. The first bit of flooring was fit in July and this was now NOVEMBER. We were still owed kick plates for 3 doors and the wood trimming wasn’t attached on half our walls but I just wanted my actual flooring finished at this point 😐 Subsequently, 12 months on. It’s bubbling and lifting everywhere. We’ve basically argued with them for weeks and been lied to continuously. Now to be told they won’t do anything and we’ll have to pay £150 to get someone to inspect it ourselves. AVOID THIS COMPANY. Also, getting through to anybody useful on the phone is a joke as nobody seems to know what they’re doing. They then lie about the managers names and people’s positions to avoid ringing you back. They sent 2 men out on 2 different occasions to look at the floor who BOTH said the flooring is supposed to be water resistant so this is clearly an issue with the flooring or the fitting. They also commented on how they could tell the job was half finished due to no sealant being used around my fireplace. Well, we mentioned that on the phone and they claim they don’t know who either of these men are 🤣 We’re now £1000 out of pocket and have to buy new flooring after 12 MONTHS.

Georgia Sheldon

3 months ago

Good choice and advice they go the extra mile they fit in with you Mick was bril thanks

Phil Caley

4 months ago

Still waiting for someone to sort out my parents complaint they made about their recently fitted carpets from 2 months ago. Terrible smell on the carpet which has been promised to be industrially cleaned...this hasn't happened and Customer service is terrible so far! Would be great if this company would deal with their complaints and help their customers! Looks like a call to trading standards is the only way forward. Absolutely shocking service for a couple in their 70's. They have been sat in their kitchen for all this time as the smell is so bad! Numerous phonecalls that just get fobbed off. No aftercare. AVOID!!

Nisha Marsh

6 months ago

Bought two carpets living room and bedroom really pleased with them carpet fitters really good and reasonable price

Ann Ascroft

7 months ago

Plenty of choice staff very helpful and not pushy. Bought a few carpets from here so would recommend them.

Beverley Knox

9 months ago

We had our full house carpeted by Welch Mill and are really impressed with the service. From ordering through to surveying, and finally to the fitting. All very smooth, friendly and on schedule. We'll definitely be using them again, and wouldn't hesitate to recommend them to anyone else. Thanks very much :-)

Andrew Crouch

1 year ago

Staff very helpful Dave was a great help

dean mclennan

1 year ago

Just had our floor done this morning top job done very impressed thanks again

danny Hedley

1 year ago

Had full house carpeted and laminate by dave and Tony today. First off the quality of the floors are very good quality and ordering, paying and measuring was very simple sorted out by welsh mill. I was in a rush and they managed to get me in 2 days after ordering for fitting even though they are busy so thankyou so much for that! Dave and Tony have done a brilliant job fitting the floors. Come to abit of an obstacle at the end which I need to sort but assured me if I ring them they will be straight back to fit the remaining bits once I've sorted it. Very friendly and good workers, couldn't be happier, thanks so much :)

Jessica

1 year ago

The staff weren't very welcoming or friendly. However the carpet offcut I bought is fine and has no issues, so an okay rating overall.

Amy Lawrence

1 year ago

Vast range of floor coverings with many bargains on offer. Friendly family business and very helpful

graham russell

1 year ago

Fantastic from start to finish. Huge range of carpets and floorings in the store. Just had Dave and Tony fitting carpets to four bedrooms bathroom, hall and stairs. They were cheerful, happy and nothing was too much trouble. Cant recommend them highly enough!

Mechelle Coulton

1 year ago

Quickly found what we needed at a very good price 😊

Helen Steele

1 year ago

A great company to deal with from inception to completion. They have a very.wide range of domestic and commercial floor coverings for all budgets. They come HICKEY recommended.

Jonathan Kersh

1 year ago

We used to go here for all of our flooring but the last few times we've been, the staff just don't seem to be interested in us being there. Considering we were looking to spend quite a lot of money, they just didn't care and we're more interested in taking our money than discussing our needs. The laminate flooring section is a total mess with pieces scattered all over the floor and some books falling apart and I even saw an old suitcase in a corner on a shelf. I won't complain about the structural problems that the building seems to have because if their service were better, it wouldn't matter but it seems the whole business has seen better days.

Rachael Bell

1 year ago

Stairs and kitchen flooring fitted absolutely brilliant service 10 out of 10 would definitely recommend and will definitely be getting more done

Wendy Grant

2 years ago

Used this company twice now and both times the quality of the carpet and fitting has been brilliant, good value for money and will last for years to come. Really friendly staff and very professional.

Layla Johnston

2 years ago