Bought a jetwash to wash down my garden and was only used around 15 times before it broke. Im sure its an issue with the pipe as no pressure building and it hasnt been damaged or dropped etc. I used the online chat for help of what i could do as i had the jetwash for just under a year. The argos chat gave me a number to call for ‘challenge’ which is the brand of f jetwash. I called this line 7/8 and each time they took my details and told me someone would get back to me to talk about my issue and how to resolve. I didnt want a refund just a repare as i was in my guarantee. Been contacting them for months now. I then managed to go to the store i bought it from and ask them what to do and they told me nothing they can do as out of guarantee as it just passed over the year mark. Member of staff was quite rude telling me how i should have come in sooner when all i was doing was following the advise from the help chat. Now im stuck with a broken jetwash and a messy garden in which i was hosting guests because of waiting for their reply. This jetwash has now gone up in price, due to inflation i guess. Just not on really, all i want is to speak to someone to help and have got absolutely nowhere. Wont be returning to argos for any more purchases if they are thus difficult to speak to and unhelpful
taylor richardson
6 months ago
Last 6 times I went to Argos Leigh.On each occasion they product was out of stock one word unbelievable.
Ian Aldridge
7 months ago
I came to this shop to return my dash-cam (which i bought two months ago), because it stopped recording. I took a video of the dash-cam not working. I spoke to the first lady at Argos and she said that I have to call the dash-cam brand. I spoke to the dash-cam company over the phone whilst still at the shop and they said that the retailer has to take it back. I told the lady at the counter, this and she said that she has a cold and she can’t deal with me.
I spoke to the another lady and she said that I have to speak to the dash cam company. I told her that i already did that and she said she needs it in writing. I rang the dash cam company again and said that I need email. The lady at the dash cam sent me email and I showed it to the lady at the counter.
Overall, I experienced really bad customer service. A simple return which should have taken 10-20 mins, took over 1.5 hours.
Mehran Chavoshi
8 months ago
I had bad experience with manager Nicola, she put her attitude to not return my product, never will go there again
Olga Dunas
8 months ago
I like to compliment Jasmine who was very helpful 12/11/2022. Lovely girl and very helpful......Jan ( Argos customer)
Janet Lowe
10 months ago
Store is open
Mon - Sat 8am - 21.30pm
Sun 10.30am - 4.30pm.
We are not open till 10pm as shown on google.
Leanne Walsh
1 year ago
It's several years since I first reviewed this store and we'll .... it isn't there anymore .... but it is close by. As most people will now know, since it's acquisition by Sainsbury's, it is now located on the upper floor of the supermarket 200 hundred yards away. Nothing much has changed other than like so many businesses it's focus has been moved on line so click and collect is prominent. That said, the system is easy to navigate, prices have become much more competitive with the online giants and if they don't have it in stock, order early enough and it will be there later that day or at the latest tomorrow. The staff are as helpful as they have always been and for us at least, Sainsbury's is our go to so couldn't be more convenient. I find I'm using them more and more.
The staff have always been helpful and friendly. Service is quick. Parking is right by the entrance. If you have purchased something bulky or heavy they will always take it out to the car for you.
Jayne Barlow
1 year ago
I always get what I want from here. Staff are always polite and friendly.
Gareth Crosby
1 year ago
Great customer service, breath of fresh air visiting today.
nick cunningham
1 year ago
Purchased a shaver on 8th May 2021 the box was damaged and they admitted it was a return. Who wants to buy a returned shaver. It had been fully charged so clearly been used. I received a refund. A staff member told me that this is common practice for Argos. Won't be shopping again at Argos.
Ricky Marsh
2 years ago
Superb fast customer service. Processed my return with no hassle and very efficiently.
John Gilman
2 years ago
Take £150 out of my partner’s account and not given her the product, there line has been busy all morning and there customer service is disrespectful and appalling. Would strongly recommend to take your business elsewhere.
Charlie Cartwright
2 years ago
After 6 months and countless phone calls asking for someone to come and repair/review a faulty freezer, it's still broken and no one has been round. They simply DO NOT GIVE A **** about their customers. Even if you were last retailer in business, I would rather have an empty home. It's BEYOND DESPICABLE.
Dave C
2 years ago
Disgusting customer service. Bought a dog bed last night, tried to take it back after it was listed as large and didn’t even fit a puppy boxer dog so was really small. They refused me returning the item as said it looked used, even though I bought it the evening before & hadn’t even had it 15 hours. Disgraceful. And considering the time we’re going through, the staff were so so rude, especially manager ‘Deb’ who literally came out to talk to me for 1 second and just rudely said ‘nope and wouldn’t even listen to what I had to say’ I tried to explain that I hadn’t had it for even a day and she just dismissed me so rudely. I’m appalled. DO NOT USE THIS ARGOS!! Or Argos in general if they’re all like that! Horrible service. Horrible staff.
